We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Guangzhou Baiyun Hotel
Ranked #27 of 3,408 Hotels in Guangzhou
Certificate of Excellence
Hong Kong, China
1 review
“Bad service”
Reviewed 27 October 2013

Please improve the communication between departments! Please also improve the service level to service your customer. We, as a customer, deserved a standard of service from the hotel, even we are a member or not!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Laiking C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review, 14 July 2014
Dear Laiking C

Thank you for having been our guest and for your feedback on Tripadvisor.
I am very sorry and do apologies sincerely on behalf of the hotel for any inconvenience we may have caused you.
It is unfortunately that we could not solve your problem while you were with us.

Rest assured we review all guest feedback and take appropriate action where necessary to constantly improve our service and facilities.

Please feel free to contact me directly for any questions or assistance in the future.

Thank you very much & kind regards
Andreas Justkowiak
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

406 reviews from our community

Traveller rating
    200
    126
    54
    15
    11
See reviews for
32
31
29
250
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Chiba, Japan
1 review
Reviewed 23 October 2013

Good and new facilities and clean wide rooms,,,.no complaint at all.
Good and very friendly staffs always help us for evrything we need.
Health club is excellent,,,equipped with fulfilling exercise machines.
Also swimming pool is outstanding,,,25m length..
Air-conditioning is much better than other hotels in china,,comfortable.

Room Tip: 8th&9th floor(executive floors)are best(free lounge available) But another floors are also very...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 0706tino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review, 23 October 2013
Dear "0706tina"guest, thank you for your kind comment. We are pleased to know that you were impressed by our service. The legendary personalised service at Hilton Guangzhou Baiyun is the key to make your stay seamless and smooth. Looking forward to welcoming you back to the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 October 2013

No complaints at all!! Huge rooms equipped with more than what you might ever need!! Excellent breakfast with a huge spread! Very nice staff.... beautiful hotel and rooms, very good wifi in the rooms.

A mall - Wenda plaza i think - is just behind the hotel, has good restaurants, you can take a taxi from here if required. Did not use the train, so no idea if there is.

Definitely recommended!!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelogger_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review, 8 October 2013
Dear "travelogger_12",Thank you for your review. I am pleased to hear you enjoyed your stay and will let my colleagues know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
barcelona
2 reviews
Reviewed 4 October 2013

excellent hotel near of a mall where to find everything you could need. don't miss the breakfast! you can skip the chinese cuisine in this place... the gym would be better equiped but it is good enough

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank frislans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review, 7 October 2013
Dear “frislans",thank you for your recent stay here at Hilton Guangzhou Baiyun! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 15 September 2013

Nice hotel for both leisure and business with good service. However due to my short stay I could not and did not have the time to explore the facilities. Being a Hilton I believe the quality is there.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kok Peng C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review, 16 September 2013
Dear "Kok Peng C",Thank you for your review. I am pleased to hear you enjoyed your stay and will let my colleagues know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jalandhar, India
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 September 2013

Value for money, room are of decent size with nice comfortable beds.Staff is very friendly,especially the concierge.Very close to a shopping mall, where you will be able to find what ever your need is.The lounge is good with fine service.The only slight negative i found was that not every one in the staff knows english which can affect communication.But otherwise when ever i am back in Guangzhou, i will only stay at this hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nik1534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review, 15 September 2013
Dear "nik1534",I want to thank you for your recent stay here at Hilton Guangzhou Baiyun! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sanya, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2013

Purpose accomplished: To relax and unwind for one night while transiting to my final destination. Unfortunately did not had much time to fully appreciate the property, however was short and sweet! About 30 mins to the airpot makes it ideal for a high sleep quality before catching your next flight ))

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Yamir C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review, 12 September 2013
Dear Yamir C,Thank you for your review. I am pleased to hear you enjoyed your stay and will let my colleagues know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Guangzhou hotels
DoubleTree by Hilton Guangzhou
#15 of 3,408 in Guangzhou
4.5 of 5 bubbles 409 reviews
Hilton Guangzhou Tianhe
#19 of 3,408 in Guangzhou
4.5 of 5 bubbles 751 reviews
Oakwood Premier Guangzhou
#1 of 3,408 in Guangzhou
5.0 of 5 bubbles 588 reviews
Show Prices
Show Prices
Show Prices
New Baiyun Airport
Crowne Plaza Guangzhou Huadu
Crowne Plaza Guangzhou Huadu
#29 of 3,408 in Guangzhou
4.5 of 5 bubbles 245 reviews
Sofitel Guangzhou Sunrich
#17 of 3,408 in Guangzhou
4.5 of 5 bubbles 1,460 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Guangzhou Baiyun Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Guangzhou Baiyun Hotel

Property: Hilton Guangzhou Baiyun Hotel
Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 3,408 Hotels in Guangzhou
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hilton Guangzhou Baiyun Hotel 4.5*
Number of rooms: 308
Official Description (provided by the hotel):
The contemporary Hilton Guangzhou Baiyun hotel is only a 20 minute drive from Guangzhou Baiyun International Airport. Located next to the Baiyun Exhibition Center, closed to the Guangzhou wholesale Market and train Station,Set at the foot of the Mountain Scenic Area, this New Baiyun City hotel is located in the dynamic, new Wanda Plaza, which is home to a high-end mall and just 8 minutes from the Guangzhou Central Business District.308 spaciousGuest Rooms and Suites at this Guangzhou hotel feature Hilton Serenity Beds and high-speed internet access. Featureing more than 3220 square meter world class meeting space with 10 flexible function rooms which offer the very latest in audio/visual technology, or choose the 1500 square meter pillarless grand ballroom for larger occasions. Our business center has a wide range of amenities and services to help you execute the perfect event.Be spoiled for choice by the selection of cuisines on offer in our 6 tempting food and beverage venues. Enjoy breakfast in the family-friendly Senses, savor fine dining in Red and unwind with friends in the relaxing Rocks Bar of this Guangzhou hotel. Keep fit in our 25m indoor swimming pool or indulge in a treatment in our luxury Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Travel Republic (UK), Ctrip TA, Southall Travel, Expedia, Agoda, Priceline, Booking.com, Hotels.com, TripOnline SA, Traveltool, S.L.U., Cancelon, HotelQuickly and Hotel.de so you can book your Hilton Guangzhou Baiyun Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing