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“Almost perfect ...saving the bedding” 4 of 5 bubbles
Review of Hilton Guangzhou Tianhe

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Hilton Guangzhou Tianhe
Ranked #15 of 3,385 Hotels in Guangzhou
Certificate of Excellence
Arcadia, California
Level Contributor
54 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Almost perfect ...saving the bedding”
4 of 5 bubbles Reviewed 7 June 2012

This is a new hotel opened last year. The location is good. The lobby is absolutely beautiful. As a Hilton Gold member, we are entitled a lounge floor room, and since the floor was full, we were put into a Deluxe Room and given access to the lounge - that is good enough. There were welcome amenities including fruits and macrons - very nice indeed.

Both the bedroom and bathroom looked very fresh but the new hotel smell was gone (which I think is a good thing). The carpet is beautiful. There are a desk and a couch - enough space for you to stretch out a bit. The all-marble bathroom has separate bathtub and shower. Two robes. All in all, the hardware is certainly up to the five-star standard, except for my biggest complaint - the pillows and bedding. The pillows are so thin and soft to an extent that they are like nonexistent. The bed linens are the roughest I have ever had in a hotel - it says 250 thread count but they certainly did not feel like it - may be something to do with the way they washed them? For this reason alone I can’t give this hotel a five. The breakfast spread in the Executive Lounge is superb - nothing to complain there. The staff were all very friendly and professional.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sander9t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review, 11 June 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us.Thank you for your time to indicate that how you are satisfied with our service,facilities and food. Moreover, we do take your complaint about the pillow and bedding into consideration. We will take action to provide guests with variety of choice on pillow.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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716 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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australia
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 5 June 2012

This is a great addition to hotels to make your choice for Canton fair visits. Great rooms, amazing bathrooms. and we loved the exec floor, where the staff were very professional and welcoming. and I also think next to the Shangrila hotel this will be our choice in Guangzhou from now on.

Room Tip: exec floor is a good choice
See more room tips
  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank soaper28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review, 11 June 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us and trust you are satisfied with our service.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 29 May 2012

awesome hotel! i love how they gave us a late check out of 4pm late of charge! the room was very clean and everything was relatively new. i really love the smell of their body wash! everything with the hotel was perfect, from customer service to the cleanliness of the rooms and all that. however, it was a bit further away from the subway stations then i expected. prior to booking this hotel, i was told by my travel agent that it was only a 5 minute walk - however, i found that with all the people and crossing the streets it takes 15 minutes. also, there weren't much to do nearby, mainly just offices for people coming for business. it will be more suited for business people than for tourists. as a tourist myself, i would opt for something in downtown guangzhou next time.. but i really did love and enjoy all the comfort within the hotel. for those who prefer a quiet place away from all the downtown hassle, this is the place!

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KJandPenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review, 5 June 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us and trust you are satisfied with our service.

Hotel is located in the center of Tianhe CBD, with around 10-15 minutes walk to Metro Station and 10 minutes walk to Guangzhou East Railway Bus Station. Moreover, IKEA and Popark shopping center are all in walk distance from Hotel.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zhangjiagang, China
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 29 May 2012

I was attending a conference at the hotel, stayed at the executive floor and extended my stay with 2days for leisure. I was extremely happy with the service I received and I absolutely loved the room. Great spa and swimming pool as well! Will definitely stay here again on my next visit to Guangzhou!

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hveflen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review, 5 June 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us and trust you are satisfied with our service.We are really happy you enjoy a wonderful time in our eforea: spa at Hilton and Hitlon fitness center by Precor.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
212 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 28 May 2012

Stayed for only two nights for the Canton Fair, and based on this stay I will be certainly be back. Apart from the Shangri La this would be the best hotel I have stayed at for the Fair. Hotel is brand new so obviously very modern, rooms are spacious and comfortable with good bathroom facilities. The executive floor is very comfortable and the drink and food service very good.I did not have the breakfast but did enjoy the buffet dinner. The travel to the fair by bus was only 15 mins which is a nice change from other locations of 30 - 40 mins. The rate for the hotel was reasonable considering the premium at this time of the year and the location to the rail station was very convenient on departure.

Room Tip: We used a taxi van from the airport, as the hotel is relatively new the driver had some trouble find...
See more room tips
  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank alastair4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review, 5 June 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us during Canton Fair Period and trust you are satisfied with our service.

Hotel provides free shuttle bus from Hotel to Exhibition Center with around 20 minutes drive distance.We also launched Canton Fair Speical Offer for 2012 Autumn Canton Fair, if you booked the room in advance, we will offer you an attractive rate on the internet.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
149 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 23 May 2012

I stay here about 5-8 nights/month.... home away from home. Rooms are comfortable. Well designed desk for business travelers. Big and modern bathroom with separate shower and soaking tub. Good breakfast selection and decent gym. Front desk check in very smooth. Room service menu could do with an upgrade... I'm getting bored of it.

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BloDaJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review, 25 May 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us for many times and trust you are satisfied with our service.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again in the following days.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 17 May 2012

Stayed here during the recent Canton Fair. The location is convenient for travel to and from Hong Kong as it is near the train station. Rooms were new, modern and clean. Executive floor lounge food and drink was also very good....although the staff seemed to be a bit overwhelmed by the amount of guests in the lounge. During the fair periods, I have noticed that most Guangzhou hotels experience this same problem.
I rate this hotel just slightly above the China (Marriott) Hotel and just below the Westin in Tianhe. Food and beverage offerings were better than average but the staff, again, seems inexperienced.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank George66052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review, 25 May 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us and that you are satisfied with our service.
We appreciate your time in providing your comments in regard to inexperienced working skills.

We will take this into consideration and communicate this to the relevant department.
All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Guangzhou Tianhe

Property: Hilton Guangzhou Tianhe
Address: No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#13 Spa Hotel in Guangzhou
#15 Luxury Hotel in Guangzhou
#18 Romantic Hotel in Guangzhou
#58 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Guangzhou Tianhe 5*
Number of rooms: 498
Official Description (provided by the hotel):
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being ... more   less 
Reservation Options:
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Also Known As:
Hilton Guangzhou Tianhe Hotel Guangzhou

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