We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fantastic new building, serviced by friendly staff!” 5 of 5 bubbles
Review of Hilton Guangzhou Tianhe

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hilton Guangzhou Tianhe
Ranked #15 of 3,386 Hotels in Guangzhou
Certificate of Excellence
Melbourne, Australia
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Fantastic new building, serviced by friendly staff!”
5 of 5 bubbles Reviewed 27 April 2014

Stayed for 4 nights during Canton Fair - could not have had a more pleasant stay!!!

The building itself is only some 2.5 years old, so all rooms and facilities are very clean, new, and comfortable. There are numerous restaurants within the building; all so good that we ended up eating in the hotel every night of our stay.

A special mention to 'Jack' , who is one of Bar Supervisors in the Lobby Bar. When requesting an 'Affogato' after dinner on our first night; he had no idea what we were talking about; however was keen to learn and after some explanation, produced what I must say was a fantastic first time effort!

When we returned the second night, Jack proudly advised that he head researched the drink, and was looking forward to serving up another round after dinner, should we feel like. Well, we couldn't let him down; and what we returned to was a perfect affogato, by any European/Western standard! Great to see a young guy taking the initiative to research such things in his own personal time!

A special mention also to Nancy, the Supervisor at the Italian Restaurant; who made each of our dinners there more enjoyable than the last, and was only too happy to help!

Both staff members are a credit to Arron Gwinnett, the hotels Food & Beverage manager!

Worth noting also the complimentary coach transfers to and from Canton every day. There were cold waters and soft drinks waiting for everyone before they boarded the coach to return to the hotel; extras that I noticed the likes of Mandarin Oriental did not have for their guests...

Room Tip: Rooms are all good! Make use of 'Happy Hour' 2 for 1 drinks at Lobby Bar between 6-8pm!
See more room tips
  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sunandsnow255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, 29 April 2014
Thank you for your review. I am pleased to hear you enjoyed your stay and will let Jack, Nancy and Arron know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

715 reviews from our community

Traveller rating
    373
    244
    69
    18
    11
See reviews for
60
72
49
420
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Jodhpur, India
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

The hotel stay was pleasant.Rooms are clean and spacious. Really enjoyed the breakfast there. Location of hotel is close to the Guangzhou East Station and takes 10 minutes by walking. I would come again.

Room Tip: Very Good Hotel to stay in Guangzhou
See more room tips
  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Saurabh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, 25 April 2014
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
1 review
5 of 5 bubbles Reviewed 21 April 2014

I heard that Hilton is known for their excellent attention to their food. I went to their dim sum restaurant for lunch and their staff had excellent customer service and the food was excellent, in terms of taste, execution, and presentation. The hotel stay was pleasant. Rooms were clean and my request to change rooms in the middle of the night (I wanted a King bed instead of two twin beds) was granted. Location of hotel is close to the GZ East Station and takes 10 minutes by walking. I would come again.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Samson Fu Ho P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, 25 April 2014
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality especially love our Dim Sum and service. We look forward to seeing you soon. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

This hotel Led by Cindy was an Outstanding experience. From the time I arrived at the Train Station and was collected by the hotels mini Bus till my taxi departure I felt safe, and comfortable. Food and bars were appealing and staff very attentive.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank JohnMcV102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, 25 April 2014
Thank you for your kind words. We appreciate the opportunity to welcome your appreciate your comments. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing our hotel!

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taiping, Malaysia
Level Contributor
86 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 16 April 2014

Was talking to a friend recently and he shared how he valued the room more than the exec lounge.

Myself on the other hand tend to choose (in order of preference) - exec lounge, bathroom then room. Bright, open, not too huge, and great choice of newspapers (but book selection is certainly not at Mandarin Oriental level)

The service at this hotel is great and they do small things like welcome gift to all when you check in) and cute soft toy key chain (not sure for elite members only).

I only spent a night here but did leave a note for their GM to compliment their service and provided a tip.

Location is decent and walking distance (10-15mins) from Guangzhou East station!

I certainly will be back

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MacGyver-SG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, 17 April 2014
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! We already received your note and really appreciated. So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 14 April 2014

We stayed here for the Canton Fair. We choose this hotel because it provided a shuttled bus service to the fair (complimentary) and it was walking distance to a registration service desk.

We were really impressed with the oversized rooms and the security of the hotel.

My partner was really impressed by the cleaning staff. She seldom uses the words perfect but she did during our stay.

The spa and gym facilities were good and were well manned. The free free weights were a little dissapointing as the heaviest dumbell was 28kgs if I recall correctly.

Breakfast was good and there was a good selection of cold and warm meats which are in line with what we expected for a hotel of this class.

One evening we decided to invite a friend of ours to the hotel to drink some cocktails in the lobby. Unfortunately the flow of our conversation was interrupted by some rather scandalous prostitutes soliciting in the bar area. This was not dealt with by the security and this was rather upsetting.

Room service was very good! My partner was sick during our stay so she had to stay in the room for a day and she was very pleased with this service.

The concierge was very helpful with directions and printing out maps.

Overall a very good hotel for business but avoid the bar area at night as there is not adequate security.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank KennelEightyFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, 17 April 2014
Dear Honored guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us and pleased to hear that you have satisfied with our service. also please accept our sincere apologies for the inconvenience you may have experienced in respect to the bar issue. We are sharing your valuable comment with other concerned departments in order to avoid similar incident which may happened.

We look forward to welcoming you again.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio, United States
Level Contributor
153 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 13 April 2014

First time here - business trip - convenient because it is within walking distance of the office.

Typical high-end hilton. Only drawback is that once you get inside, you'd be hardpressed to know that you're in China - very generic. Breakfast buffet good, though service was so-so. Had dinner in their Cantonese restaurant, and it was excellent (hostess gave me a very nice compliment regarding my use of chopsticks!). Room clean, service good. English spoken well enough throughout.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank USMA74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, 17 April 2014
Thank you for your review. I am pleased to hear you enjoyed your stay and will let our team member know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Guangzhou hotels
1.3 mi away
Oakwood Premier Guangzhou
Oakwood Premier Guangzhou
#2 of 3,386 in Guangzhou
5.0 of 5 bubbles 555 reviews
1.2 mi away
Mandarin Oriental, Guangzhou
Mandarin Oriental, Guangzhou
#1 of 3,386 in Guangzhou
5.0 of 5 bubbles 593 reviews
0.7 mi away
Sofitel Guangzhou Sunrich
Sofitel Guangzhou Sunrich
#14 of 3,386 in Guangzhou
4.5 of 5 bubbles 1,406 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Sheraton Guangzhou Hotel
Sheraton Guangzhou Hotel
#7 of 3,386 in Guangzhou
4.5 of 5 bubbles 482 reviews
2.2 mi away
The Garden Hotel Guangzhou
The Garden Hotel Guangzhou
#10 of 3,386 in Guangzhou
4.5 of 5 bubbles 2,444 reviews
0.5 mi away
The Westin Guangzhou
The Westin Guangzhou
#19 of 3,386 in Guangzhou
4.5 of 5 bubbles 1,181 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Guangzhou Tianhe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Guangzhou Tianhe

Property: Hilton Guangzhou Tianhe
Address: No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#13 Spa Hotel in Guangzhou
#15 Luxury Hotel in Guangzhou
#18 Romantic Hotel in Guangzhou
#54 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Guangzhou Tianhe 5*
Number of rooms: 498
Official Description (provided by the hotel):
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Ctrip TA, Agoda, Hotels.com and Odigeo so you can book your Hilton Guangzhou Tianhe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Guangzhou Tianhe Hotel Guangzhou

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing