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The Westin Pazhou
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Reviews (670)
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All reviewscanton fairspanish chefthe executive loungechef davidsky bridgeconvention centertrade showgreat hoteldirect accessfair groundsf bcorner roomchinese restaurantchoose this hotelplatinum memberdinner buffetcomfortable rooms
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309 - 314 of 670 reviews
Reviewed 12 November 2011

I'm a regular SPG guest (Platinum) and therefore - due to the benefits - selected the WESTIN Pazhou while staying in the Guangzhou area.

Yes, this is a brand-new hotel, impressive by its building, the huge & high lobby, the materials used. I got a corner room with floor-to-ceiling glass-fronts on two sides, open bathroom etc. I unpacking went up to the Club to have a drink & some snacks. Again, impressive Club, huge, good selection of snacks & drinks, effective service.

We had dinner at the top-floor Japanese restaurant which was very good - but very expensive taking into account that you're not in Japan but in China.

And then everything got worse:
- room temperature below 20°C. If you adjust to 49°C it remains below 20°C. The only possibility is to switch off the ventilation completely
- difficult to close all the curtains
- bathroom floor very, very slippery when you leave the shower
- no real bar, just a very small lobby bar (no atmosphere because it's just some chairs/tables on the corner of the huge & high lobby). Not enough tables/chairs for such a huge hotel.
- bar area very dirty (used tissues on the empty tables, used plates on the floor...)
- hotel doesn't have enough hotel cars. So when you like to reserve a car the day before there's no car available anymore
- staff speaks English very badly
- staff not knowledgably

This hotel has a long way to go to be a WESTIN!

So until here everything went well, n

  • Stayed: November 2011, travelled on business
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Thank HONkiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2011

Stayed here for business; had a trade show to attend and this new hotel is attached to the convention center. Very new, so there are still some kinks to be worked out (elevator issues for example). The room I had was HUGE and FABULOUS! I had an end room, so I had 2 walls of windows. Probably the largest rooms in China! The decor is lovely, the bathroom is terrific, and of course the bed is so comfortable. The service was excellent; everyone went out of their way to make sure all was good. We ate at the buffet in part because we weren't familiar with what else was available (not much unfortunately), and this is my only complaint. I feel the buffet cost of USD75 per person for dinner was excessive. We did finally find another place to walk to that was a nice, typical chinese style restaurant for a fraction of the cost. Housekeeping did a great job, including turn down service. Overall, I will stay here again.

Room Tip: Try and get an end room so you have more windows, making the room feel larger. Don't worry about a view of the river; it's not really worth it.
  • Stayed: October 2011, travelled on business
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Thank Lynn_0130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2011

After 10 years and more of visiting Canton Fair, at last a hotel has been built within walking distance of the exhibition halls. Westin have done a great job here with excellent staff, spacious and well-equipped rooms and 3 good restaurants, and all with direct access to the exhibition centre.
They even have an exclusive golf cart service to get you across the bridge to halls 1 through 9.
Full marks to Westin for this excellent business hotel which is pricey for Guangzhou but so convenient.

  • Stayed: October 2011, travelled on business
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2  Thank DaveManchester_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2011

Sent my parents to this place for their visit to the Canton Trade Fair located in the Pazhou part of the city. Love it : Westin is like the Starbucks of the hotel world - extremely good consistency throughout the globe. In this unfamiliar city and environment, this hotel delivers the familiarity and great service that SPG members love and crave.

The hotel has services to help foreigners participate in the Canton Trade Fair, to which it is extremely accessible: sky bridge connection, 3-5 minutes walk only. It saves us taxi money and allows us to sleep in in the morning - very important indeed.

What I like about the staff is that they are very responsive in both English and Chinese, providing the great service that I always expect out of Westin. I was able to call the service express to arrange wine, champagne, and water deliveries to my parents' room when I wasn't on-site. That was a huge thing for me to be able to arrange a trip for them remotely.

To protect your privacy, it isn't always easy to pay with an international credit card OFF-SITE. There are several documentations required via fax - the required communication method for OFF-SITE payment authorization. This is understandable as it protects our personal information to obtain multiple confirmations that our credit card isn't misused. Wire transfer directly to the hotel is also an option. On-site payment is very easy of course.

The big thing for me and my family was: accessibility to the fair venue, great service from Westin, flexibility and great accommodation, and last but not least making traveling to an unfamiliar / international destination comfortable and easy. The location is brand new - started in September, clean and ready, no strange smells or discomfort associated with new buildings

Room Tip: fair attracts a lot of visitors, request higher floors to have zero noise
  • Stayed: October 2011, travelled on business
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1  Thank dilys99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2011

absolutly the warmest people you can find in this part of the wolrd, everybody is willing to help you, the accent may give you a litle problem but yhe williness of the people will solve any problem

  • Stayed: October 2011, travelled on business
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Thank silpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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