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“...It'll get there soon enough”
Review of The Westin Pazhou

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The Westin Pazhou
Ranked #10 of 3,408 Hotels in Guangzhou
Certificate of Excellence
Milan, Italy
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“...It'll get there soon enough”
Reviewed 23 December 2011

I love Westins. I stay at them whenever I can. This Westin however needs some maintenance and upkeep which I have written in a separate letter to the management--all this time for my simple fondness of the Westin Brand.

The staff at this Westin are exceptional without a doubt. Super friendly, very well trained, eager to assist and spoke English very well for newly trained Chinese staff.

The Executive Lounge was well appointed and I enjoyed relaxing there after coming back from the exhibitions across the street.

Only thing I would like to emphasize on is the maintenance here and there that this hotel needs in order to be in line with the true Westin standard that so many people like myself truly appreciate.

Room Tip: If you will be doing business at the Pazhou do not stay at another hotel. The location is outstandin...
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VenetziaOleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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406 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Orang County, CA
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 November 2011

Stay there for 5 nights for the trade show. Great location and facility. The front entrance is big and wasted just like typical hotels in China - why can't they build it more cozy and smaller? I was upgraded to club level.

Pros:

big room, very nice bed, bathroom well designed and function.
great quite club level breakfast and happy hour - until last day some Chinese family went there and destroy all harmony. (Can those mainland Chinese act more polite and quite?)
big and nice swimming pool (100ft long), i had them for 5 days in the morning just by myself, staffs at swimming pool are very nice.

Cons:

Since it is a new hotel, staff need more training, I saw couple of western faces working there everyday and I think they will give their Chinese workers better training down on the road.

Need better sign outside hotel to the convention center and subway - subway is great had it is not peak traffic time. I pay $1.25 US dollars from airport to the hotel.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hog4oc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odessa, Ukraine
Level Contributor
1,055 reviews
317 hotel reviews
common_n_hotel_reviews_1bd8 1,543 helpful votes
Reviewed 12 November 2011

I'm a regular SPG guest (Platinum) and therefore - due to the benefits - selected the WESTIN Pazhou while staying in the Guangzhou area.

Yes, this is a brand-new hotel, impressive by its building, the huge & high lobby, the materials used. I got a corner room with floor-to-ceiling glass-fronts on two sides, open bathroom etc. I unpacking went up to the Club to have a drink & some snacks. Again, impressive Club, huge, good selection of snacks & drinks, effective service.

We had dinner at the top-floor Japanese restaurant which was very good - but very expensive taking into account that you're not in Japan but in China.

And then everything got worse:
- room temperature below 20°C. If you adjust to 49°C it remains below 20°C. The only possibility is to switch off the ventilation completely
- difficult to close all the curtains
- bathroom floor very, very slippery when you leave the shower
- no real bar, just a very small lobby bar (no atmosphere because it's just some chairs/tables on the corner of the huge & high lobby). Not enough tables/chairs for such a huge hotel.
- bar area very dirty (used tissues on the empty tables, used plates on the floor...)
- hotel doesn't have enough hotel cars. So when you like to reserve a car the day before there's no car available anymore
- staff speaks English very badly
- staff not knowledgably

This hotel has a long way to go to be a WESTIN!

So until here everything went well, n

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HONkiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 November 2011

Stayed here for business; had a trade show to attend and this new hotel is attached to the convention center. Very new, so there are still some kinks to be worked out (elevator issues for example). The room I had was HUGE and FABULOUS! I had an end room, so I had 2 walls of windows. Probably the largest rooms in China! The decor is lovely, the bathroom is terrific, and of course the bed is so comfortable. The service was excellent; everyone went out of their way to make sure all was good. We ate at the buffet in part because we weren't familiar with what else was available (not much unfortunately), and this is my only complaint. I feel the buffet cost of USD75 per person for dinner was excessive. We did finally find another place to walk to that was a nice, typical chinese style restaurant for a fraction of the cost. Housekeeping did a great job, including turn down service. Overall, I will stay here again.

Room Tip: Try and get an end room so you have more windows, making the room feel larger. Don't worry about...
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  • Stayed October 2011, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Lynn_0130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 October 2011

After 10 years and more of visiting Canton Fair, at last a hotel has been built within walking distance of the exhibition halls. Westin have done a great job here with excellent staff, spacious and well-equipped rooms and 3 good restaurants, and all with direct access to the exhibition centre.
They even have an exclusive golf cart service to get you across the bridge to halls 1 through 9.
Full marks to Westin for this excellent business hotel which is pricey for Guangzhou but so convenient.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DaveManchester_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 October 2011

Sent my parents to this place for their visit to the Canton Trade Fair located in the Pazhou part of the city. Love it : Westin is like the Starbucks of the hotel world - extremely good consistency throughout the globe. In this unfamiliar city and environment, this hotel delivers the familiarity and great service that SPG members love and crave.

The hotel has services to help foreigners participate in the Canton Trade Fair, to which it is extremely accessible: sky bridge connection, 3-5 minutes walk only. It saves us taxi money and allows us to sleep in in the morning - very important indeed.

What I like about the staff is that they are very responsive in both English and Chinese, providing the great service that I always expect out of Westin. I was able to call the service express to arrange wine, champagne, and water deliveries to my parents' room when I wasn't on-site. That was a huge thing for me to be able to arrange a trip for them remotely.

To protect your privacy, it isn't always easy to pay with an international credit card OFF-SITE. There are several documentations required via fax - the required communication method for OFF-SITE payment authorization. This is understandable as it protects our personal information to obtain multiple confirmations that our credit card isn't misused. Wire transfer directly to the hotel is also an option. On-site payment is very easy of course.

The big thing for me and my family was: accessibility to the fair venue, great service from Westin, flexibility and great accommodation, and last but not least making traveling to an unfamiliar / international destination comfortable and easy. The location is brand new - started in September, clean and ready, no strange smells or discomfort associated with new buildings

Room Tip: fair attracts a lot of visitors, request higher floors to have zero noise
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dilys99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merida, Mexico
Level Contributor
229 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 15 October 2011

absolutly the warmest people you can find in this part of the wolrd, everybody is willing to help you, the accent may give you a litle problem but yhe williness of the people will solve any problem

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Pazhou

Property: The Westin Pazhou
Address: No.681 Fengpu Middle Road, Haizhu District | Area C, Canton Fair Complex, Guangzhou 510335, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Guangzhou
#17 Luxury Hotel in Guangzhou
#17 Business Hotel in Guangzhou
#47 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Pazhou 5*
Number of rooms: 325
Official Description (provided by the hotel):
The Westin Pazhou, a landmark hotel situates in Area C of the Canton Fair Complex, embracing views of both the Pearl River and city skyline, and enjoying enviable position of being the only hotel with direct access to the Canton Fair Complex. It only takes you 1 minute to Poly World Trade Center Expo, and 5 minutes to the nearest metro station. Convenient location provides you an effective exhibition experience, and our exclusive services must make your stay a renewal. Moreover, we are the only hotel which provides hotel golf cart shuttles in the exhibition hall. After a busy day, treat yourself in one of the Westin spacious and comfortable guest rooms and suites, eat well in sumptuous dining venues, host your events in extensive and highly flexible event spaces, and nourish yourself in the Westin signature Workout Studio and Westin Heavenly(R) SPA. Every element here is designed for a better you. ... more   less 
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Also Known As:
The Westin Pazhou Guangzhou Hotel Guangzhou

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