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“Vastly improved”
Review of The Westin Pazhou

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The Westin Pazhou
Ranked #10 of 3,408 Hotels in Guangzhou
Certificate of Excellence
London, United Kingdom
Level Contributor
122 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Vastly improved”
Reviewed 23 June 2012

The first review I wrote for this hotel was not good but on my frequent stays at the hotel it has improved dramatically.
The lounge is very good and the staff there are excellent. Lounge also has great views of the city.
All members of staff speak some english, which I appreciate. The staff are generally very welcoming.

Suites are very good, large and comfortable. Good coffee machine in the suite.
F/B is still a little lagging which some poor quality meals still being served, however this is also improving.

Niggle
This is about the only hotel I have stayed at that does not have a bar....

Room Tip: Higher the better
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rich2809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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406 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Jakarta
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 May 2012

It was my first stay at this hotel and it was an all around excellent experience. The hotel itself was completed sometime September of last year if I'm not mistaken. So during the first Canton Fair of 2012, I decided to give this hotel a try and I was very happy with it. Upon check in, my room was immediately upgraded so that certainly put a big smile to my face. The next day, I enjoyed a buffet breakfast (typical hotel buffet breakfast but nothing to complain about). During the day, the hotel guest enjoyed a direct access to the Fair & we had exclusive access to a buggy to travel between different buildings within the fair. At the evening, I enjoyed a well equipped gym & the swimming pool was great (though it can get very crowded). The staffs were also very friendly and helpful.
All around I would definitely recommend this hotel to those visiting Canton Fair. To those on holiday, I suggest you do a more thorough research as this hotel is a bit far from city centers.

Room Tip: Choose a high floor room as the view is amazing from this hotel
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
48 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 May 2012 via mobile

This hotel is good for one thing only and that is its location to the fair. Otherwise disappointing.
Lobby is awful, bugs all over from the indoor bamboo garden. No comfortable place to work or have a drink. Loud and uninviting. Elevator wait is forever also. Only saving grace is proximity to the fair. Otherwise avoid.

Stayed April 2012, travelled on business
Helpful?
1 Thank Bobbyz51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
134 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 May 2012 via mobile

The best hotel for canton fair. It's in the fair grounds. good resturants. great gym. best service. i enjoyed my stay there. The only two disadvateges, the slow elevator and lack of taxies. but it's best business hotel.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clkamg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level Contributor
49 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 May 2012

This new hotel started operating in September 2011. If you are not attending a fair in one of the adjacent complexes, there is really not much reason to stay here, especially if you do not have a car. Yes, the hotel has fairly easy access to the subway, but why bother when there are no shortages of new hotels in the TianHe District. The food, both in quality and service leaves much to be desired. Perhaps going to the Shangri-La hotel across the street for your F&B needs is a winner, because there are no options around the hotel.

If you are just looking to work (or hang-out) primarily in your room, utilize the lounge offerings in the morning and in the evening, and use the swimming pool, then this may be the hotel for you. If you are in a standard room, request the southwest corner room (xx07), here you will get the best views including the Canton Tower. It does seem that management puts an effort in to upgrade SPG Platinum guests into suites as much as possible, which makes the Westin somewhat more attractive over the older Shangri-La across the street.

Room Tip: SE corner room for better views
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rm_1272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
270 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 3 May 2012

This hotel has the perfect location when attending the Trade Show and even has its own direct private access to such. The rooms are massive and seriously gorgeous ( nice firm but soft beds , which are a big plus in China ). It is only 6 months old so is very new. This however shows in the staff as the service generally was shocking. This is the reason I have given it 3 stars as the lack of service seriously impacted on my 4 nights stay. There are 1 or 2 staff that I would say were exceptional but generally I found the staff to be untrained . I ordered room service from the their menu - white egg omelet with broccoli and tomato - I got white egg omelet with nothing in it but a side of bacon and sausage. I sent this back and they resent but still incorrect. Generally the service in the bar / food outlets was appalling and mostly non existent. I had a few unpleasant experiences which really ruined the stay all topped off with the check out process - nightmare !!! 4 staff and forever to do !!! When you charge these rates ( the most expensive option close to fair ) you need to back it up and this Westin does not. Not value for money. Would I stay there again ? Possibly due to the location and the rooms but if I compare with the Shangri La ( stayed and reviewed last year ) - this I have to walk across a road and join the queue for the fair , the rooms are smaller and not as well appointed but the staff and service are 100% better. Bit of a trade off but those of you that read my reviews will know the The Grand Hyatt in Hong Kong is my favourite hotel - all because of the staff and service.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janwholeboxndice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montevideo, Uruguay
Level Contributor
500 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 18 April 2012

If you come to GZ FAIR, is excelent location. Five minutes from sector C , walking. Near the metro. If you re at gz not at fair is not good location. Have nice lobby, look clean and brilliant. Is a new hotel. And you can enjoy the spa if pay RMB200, with swimming pool and gym.

Room Tip: Top floor, to have good view, about fair building
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAU1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Pazhou

Property: The Westin Pazhou
Address: No.681 Fengpu Middle Road, Haizhu District | Area C, Canton Fair Complex, Guangzhou 510335, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Guangzhou
#10 Luxury Hotel in Guangzhou
#17 Business Hotel in Guangzhou
#57 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Pazhou 5*
Number of rooms: 325
Official Description (provided by the hotel):
The Westin Pazhou, a landmark hotel situates in Area C of the Canton Fair Complex, embracing views of both the Pearl River and city skyline, and enjoying enviable position of being the only hotel with direct access to the Canton Fair Complex. It only takes you 1 minute to Poly World Trade Center Expo, and 5 minutes to the nearest metro station. Convenient location provides you an effective exhibition experience, and our exclusive services must make your stay a renewal. Moreover, we are the only hotel which provides hotel golf cart shuttles in the exhibition hall. After a busy day, treat yourself in one of the Westin spacious and comfortable guest rooms and suites, eat well in sumptuous dining venues, host your events in extensive and highly flexible event spaces, and nourish yourself in the Westin signature Workout Studio and Westin Heavenly(R) SPA. Every element here is designed for a better you. ... more   less 
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Also Known As:
The Westin Pazhou Guangzhou Hotel Guangzhou

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