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“Easiest Access to Canton Fair Complex” 5 of 5 bubbles
Review of The Westin Pazhou

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The Westin Pazhou
Ranked #5 of 3,387 Hotels in Guangzhou
Certificate of Excellence
Shanghai, China
Level Contributor
54 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Easiest Access to Canton Fair Complex”
5 of 5 bubbles Reviewed 12 March 2014

This hotel has improved a lot since it first opened more than 3 years ago. In those days, it would take "forever" for the elevators to arrive and a lot of the staff neither too helpful nor courteous. Rooms are very spacious and facilities are good. Internet speed is also very fast. And if you stay on high floors, the view is magnificent, provided, of course, if the pollution is not too bad around the city. Best part of it is the all-weather 3rd-floor access to the fair complex next door. (It is almost impossible to get cabs out of this place during rush hours.) However, the coffee shop on the ground floor still has room for improvement - while the food is quite nice, the place is seriously understaffed. This is a shame because the hotel is quite far from downtown and a lot of guests tend to dine here.

Room Tip: Breakfast begins at 6:30, but if you go there too early, the food is not ready yet on most days
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  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dochenry2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice C, Manager at The Westin Pazhou, responded to this review, 18 March 2014
Dear Dochenry2013,
Thank you for taking time to review The Westin Pazhou. As you can see, we cared about your comments and tried hard to improve in these three years and thank you again for staying with us. It is honored to know that you enjoyed your stay this time. Your feedback about the coffee shop is highly appreciated and it will help us constantly improve our instinctive and personal service to our most valuable guests. We sincerely look forward to your next stay with us!
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345 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Bangkok, Thailand
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed 4 March 2014

Stayed at the hotel for 4 nights during an exhibition in Guangzhou. The hotel itself is located in the Pazhou area right next to the exhibition centers however as there are many exhibitions close by, there are trucks and loading equipment roaming the area which makes walking or driving in that area very dangerous.

The room itself is quite large and spacious but lacks proper furniture such as drawers for clothes. The quality of workmanship put into the building of the room is extremely poor such as the sliding door in the toilet is not installed properly making it fall apart, the air conditioning is not stable and sometime would turn itself on and off. After making repeated calls to housekeeping, we got the answer that someone would come and attend to it but the same problem would happen every night so I am not sure whether it is a miscommunication from English to Chinese or not.

The bed is quite acceptable but the pillow size and the pillow they use certainly does not come from the original Heavenly Bed collection as I have stayed at other Westins and this is not what it was supposed to be. The duvet is very thick initially after asking for a lighter one in the middle of the night, housekeeping said it is in the cabinet and please change it by yourself! What a great service this is! Housekeeping themselves is quite confusing and many requests had to be repeated to get what is required. Cleaning-wise, they do quite a good job. The water pressure in the toilet is quite OK however there are strange smells coming from the sewage at times. The Internet speed at this hotel is something that needs to be improved as sometimes it is very slow and unstable.

As usual in China, people don't respect the Non-Smoking floor rule. Despite signage posted, people still smoke in their rooms! I hope the hotel does something about this as some other guest maybe allergic to cigarette smoke!

The staff of this hotel lacks training in terms of English language and particular service skill. We checked-in at the front desk and after getting the keys, there was no Thank You or any sort of greeting upon entering the hotel. The doorman tried to speak to us in Chinese and didn't attend to our luggage until we shouted at him that we were going to check-in! The concierge at the counter is very nice and tries hard to please you however they lack the local knowledge of the area. One guy tried to tell me that the closest Mini-Mart is a 10 minute taxi ride away while the door man says it is a 3 minute walk. The other concierge found information of a restaurant nearby after we requested information about it and wrote down the address for the taxi driver and sent us to the middle of nowhere where the address is correct but there is no restaurant or whatsoever. This is especially very dangerous as the guest could be misinformed or lost in the city!

The quality of the food and beverages served in the hotel is very poor!
We had dinner at the Japanese restaurant where it is extremely expensive whereas the food quality is extremely abysmal. The chef did not know how to cook food properly such as over cooking the foie gras teppanyaki and made it tasted like burnt blobs of meat. The staff there is not attentive at all and let us wait for 5 minutes for the menu. The general impression of the restaurant is very bad as it seems like the floor and the tables are not clean.

The Chinese restaurant staff speaks a very poor level of English and cannot offer any suggestion on the menu items. The food cannot be compared to the Summer Palace and the Shangri-La.

Breakfast is extremely bad! The chef at the cooking station does not speak any English and they do not replenish the food at the buffet line so make sure you come very early. Despite the advertisement of Westin Weekend that the breakfast is served until 10:30am, the reality is the food runs out at 9am. and there are no attempts made by the kitchen to replenish the food! Everytime we come down at 9.30 am for breakfast, the sausages, bacon and ham are gone, only the sign is left so we told the staff. Their solution is to remove the sign and made it seems like there was never any bacon, sausages or ham on offer!

Check-out process was quick and swift and the porter service is efficient. However no word of Thank you or appreciation was offered by the staff!

Overall, this hotel needs to re-train their staff and raise their standard of service, food and beverages and many more. Management cannot be found talking to the guests so I don't know where to reach them as calling the Operator and explaining to them everything in English is too hard as they only speak Chinese! After some attempts to ask them questions, we got transferred to somebody who spoke only Chinese!

Later on, we moved to stay at The Shangri-La nearby and found that they offer a different level of service. Everybody spoke English and even though they may not be the best english speakers in the world, they tried hard to understand your request and if they can't attend to it, they ask their managers or supervisors to attend to it. The quality of services and products on offer at the Shangri-La are way better including the food at the restaurants such as Nadaman and Summer Palace. The management of Westin should check-out their competitors and improve their service as soon as possible as currently this Westin is just the Westin by name and pricing and a Chinese sub-standard for hotel service!

Room Tip: Choose rooms on High Floors away from the elevators!
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  • Stayed March 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank lxhipster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selina C, Manager at The Westin Pazhou, responded to this review, 6 March 2014
Dear lxhipster,
Thank you for taking time to share your stay experience with us. We really appreciate that you could provide so many details about your stay, which are definitely helpful and important for us to improve. It is a pity to learn that we have failed in meeting your expectations in some aspects, which we all sincerely regret and apologize for. Now, we have been quickly looking into your mentioned issues. Our management team has shared your opinions with relevant hotel departments. Staff trainings and brainstorming will be arranged to prevent similar situations from happening. Thank you again for your time and kind suggestions. Hopefully, you could be impressed by our improvements during your next stay! Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oceano, California
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

My first stay and it was truly enjoyable. The rooms are spacious and comfortable. Loved the decor which is welcome when you need to spend time in the room.
The staff was very gracious and knowledgable. Most understood English especially the staff answering the phone making communication pleasant.
The food in the buffet dining was always hot and wide variety. Also found the room service menu and food very good.
I plan to stay at this hotel on my next trip.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HopkinsL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selina C, Manager at The Westin Pazhou, responded to this review, 5 March 2014
Dear HopkinsL,
Thank you for staying with The Westin Pazhou and sharing your nice comments. It is great to know that you’ve enjoyed the stay. Your compliments about our staff will be a great encouragement for us. We hope our hotel could always be your first choice for trips and sincerely look forward to seeing you soon.
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Beijing, China
Level Contributor
123 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 1 February 2014

Arrived late in the evening. Check-in was very efficient and friendly. Was given a corner room which was spacious and comfy. Great views of the night skyline. Didn't get a chance to use the gym or pool but was told that the gym was 24hrs I think.

The breakfast the next day was top notch. Fresh and plentiful.

Did not appear to be that full, which was fine with us. Perhaps because we were a little out of the centre?

Room Tip: Try and get a room that faces the magnificent TV tower. Beautiful.
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  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WTBManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selina C, Manager at The Westin Pazhou, responded to this review, 6 February 2014
Dear WTBManila,
Thank you for staying at The Westin Pazhou. A late arrival could be very tiring during journey and hopefully the personal and instinctive service at Westin could help you get back to the best of yourself. We are glad to know that you’ve enjoyed our guest room and service. We certainly look forward to your next visit, when you could spend some time to enjoy our WestinWORKOUT and the pool. And yes, our WestinWORKOUT opens 24/7 for in-house guests:)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenzhen, China
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

One of the best hotel in Guang zhou! The hotel design it's amazing, big lobby feels very comfortable,hotel reception are so nice, door boy always say "hi" to you and show a big smile,the room was so comfortable to stay,sleep well feel well,Perfect experience! I like a Japanese Restaurant so much,food are very fresh and delicious,top floor with good view,the hotel location close to the Exhibition Center,20min to Pei Jing road shopping street.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Baker V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selina C, Manager at The Westin Pazhou, responded to this review, 17 January 2014
Dear Baker V,
Thanks for your nice comment! It is our honor to have you stay with us. We are glad to know that you like our hotel design, personal service as well as the healthy Japanese fine food at Mai. At Westin, everything we do is for a better you. It is really encouraging to learn that you’ve described your experience as “sleep well” and “feel well”. These are exactly what we would like to bring to our valuable guests. Sincerely look forward to seeing you soon.
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Level Contributor
87 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

Stayed at the Westin Pazhou in Guangzhou for about 20 nights on business, and I have to say despite being a bit of an intimidating monolith of a building, I was absolutely delighted. From arrival to departure the staff were incredibly pleasant, willing, helpful and polite (although it probably helps I was polite and courteous to them too) - despite the occasional challenge brought on by my inability to speak Chinese... The rooms were very decent - large, well serviced and with a decent range of products. I made use of the gym and pool which were great and also had two fantastic massages in the spa - a great diversion from the rigors of work. The breakfasts were brilliant, although in general the choice of food at dinner / lunch was a bit on the boring side.

The location isn't great for exploring, but I was working at the trade center so it was ideal for me.

Definitely recommended.

Room Tip: Join up to the Starwood membership program. You get better room allocations (in my experience anyway...
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  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AfricaToWorcester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selina C, Manager at The Westin Pazhou, responded to this review, 8 January 2014
Dear AfricaToWorcester,
Thank you very much for taking time to share your reviews with us. It is really a great pleasure to read what you’ve thought about The Westin Pazhou. And we are thrilled to know that you’ve described us as one of the best business hotels. Your recognition will be the best encouragement to inspire all hotel staff to keep on the high standard and deliver more instinctive service. Let us be your home sweet home in Guangzhou. See you soon!
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Hong Kong
Level Contributor
103 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 3 January 2014 via mobile

We spent 2 nights in the hotel during Christmas time. Service at the check-in counter was superb and we were given a cornered room which was spacious, comfortable and clean with a modern design. The location was far away from downtown area and was very quiet with neither conferences nor fair going on. We love the tranquillity and that's the reason why we picked this hotel for a holiday during Christmas. We had buffet breakfast and a Christmas dinner at the '5 Zenses' restaurant that offered lots of varieties of food and was fine. We also had dinner at the Japanese restaurant 'Mai' that offered good service and food!
We had a great time!

Stayed December 2013, travelled with friends
Helpful?
Thank RonnieHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selina C, Manager at The Westin Pazhou, responded to this review, 6 January 2014
Dear RonnieHongKong,
Thank you for choosing to stay at The Westin Pazhou during holiday. We are glad to know that you’ve enjoyed your stay. Like you mentioned, our hotel could be a perfect choice for urban escapers especially during holidays. We hope guests could relax and enjoy our caring service in the rare tranquility. Sincerely look forward to welcoming you back soon!
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Additional Information about The Westin Pazhou

Property: The Westin Pazhou
Address: No.681 Fengpu Middle Road, Haizhu District | Area C, Canton Fair Complex, Guangzhou 510335, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Guangzhou
#5 Luxury Hotel in Guangzhou
#17 Business Hotel in Guangzhou
#79 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Pazhou 5*
Number of rooms: 325
Official Description (provided by the hotel):
The Westin Pazhou, a landmark hotel situates in Area C of the Canton Fair Complex, embracing views of both the Pearl River and city skyline, and enjoying enviable position of being the only hotel with direct access to the Canton Fair Complex. It only takes you 1 minute to Poly World Trade Center Expo, and 5 minutes to the nearest metro station. Convenient location provides you an effective exhibition experience, and our exclusive services must make your stay a renewal. Moreover, we are the only hotel which provides hotel golf cart shuttles in the exhibition hall. After a busy day, treat yourself in one of the Westin spacious and comfortable guest rooms and suites, eat well in sumptuous dining venues, host your events in extensive and highly flexible event spaces, and nourish yourself in the Westin signature Workout Studio and Westin Heavenly(R) SPA. Every element here is designed for a better you. ... more   less 
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Also Known As:
The Westin Pazhou Guangzhou Hotel Guangzhou

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