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“5* until Sleeping”
Review of The Westin Pazhou

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The Westin Pazhou
Ranked #4 of 3,522 Hotels in Guangzhou
Certificate of Excellence
Reviewed 10 August 2014 via mobile

The Westin is a bit isolated from any other attraction. If you want to go out you really need to catch the metro or bus! The entrance looked the part. The ceiling had lighting shaped as birds but there were a lot of birds that were out. We came here as it was part of a package. We came with other people - in total 44 people. We had dinner buffet and breakfast buffet. This came with all you can think of - catered to all taste. People were queuing up the fresh oyster bar. You can order 6 at a time. There was a salad, seafood bar - noodle place - hot meats - bread&cheese counter along with hot desserts and ice cream - unfortunately the Mr Whippy machine was not working, however there were loads of sweeties to choose from, ranging from gummy bears to jelly beans. The rooms are very spacious - the beds are soft with 2 pillows and a small thin one. There's a bath along with separate ceiling shower. The view was stunning however the room we had, the air con didn't quite work. As we speak it's on 5 degrees and it's baking. We rang down to operator at 2.30am - someone came with a ladder but the annoying thing was that he only spoke Mandarin...obviously we didn't have a clue what he was saying. The only thing we got was the fact that he said OK so that was that. However he did dismantle so we assumed he knew what he was doing. When he left the room was still baking! Obviously at that time we were too tired! Looking back we should have asked for another room - not that they offered it to us . We would come here again only if air con was working❗️

Stayed: August 2014
1  Thank Suzwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice C, Manager at The Westin Pazhou, responded to this reviewResponded 13 August 2014

Dear Suzwani,
Thank you for taking time to share your detailed stay experience with us. We are glad to know that you enjoyed our food and rooms. And we are sorry to learn that you encountered air-condition problems during your stay. Your kind feedback will be crucially important for us to constantly improve our service. Hopefully, you could be impressed by our improvements during your next stay! Thank you!

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Reviewed 9 July 2014 via mobile

To me all Westin hotels in China are the same. They are all simple 5 star hotels with a decent price and a simple design. This Westin is no different. The rooms are generously sized with big bathrooms. Beds are great as always. My suite had a foot massager. The lobby is a bit bland and needs more setting area. Service was OK, but I have had better from a Westin hotel. Overall, if you need to go to the exhibition center, this is by far your best option. Otherwise, it is 20 minutes from anything else in Guangzhou.

Stayed: April 2014, travelled on business
Thank Yosef N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice C, Manager at The Westin Pazhou, responded to this reviewResponded 11 July 2014

Dear Yosef N,
Thank you for taking time to review The Westin Pazhou and it is truly glad to know you enjoyed your stay here. As a business hotel possessing the direct access to Canton Fair Complex, we commit to deliver outstanding service to all valuable guests, especially when they are attending a fair. Sincerely looking forward to your next stay with us!

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Reviewed 1 July 2014

I traveled with 7 other people from my company and decided to stay in the Westin for the Canton Fair. It was such a pleasure to be able to walk from the hotel to the fair and back without having to find a cab or bus after a grueling day at the fair.

We had staggered arrivals but every room was ready as we needed them. Check in was pretty smooth. As always, there is extra paperwork and slow communication that slows the process down but overall it was as expected. The staff trys hard but seems to be one step behind instead of one step ahead.

The accommodations were beautiful. The rooms are very roomy and have floor to ceiling windows with wonderful views of the River, the Fair, or the city. I had a corner room... Simply spectacular with wrap around windows giving me almost 180 degree views.

The food in the hotel is decent and they have a nice western style breakfast with an Asian flare. Another down side is that the hotel is kind of far frmo anything else. So if your coming in as a tourist, your going to have to take a taxi as the hotel is not situated near anything other than the canton fair grounds. The roof top bar is very cool to hang out in for a drink.

As always, the Westin beds are super comfortable and the pillows are firm enough yet soft enough.

Overall, the location is a 5 for me but I can see how its not convenient for any other purpose. The rooms are modern and clean - which is tantamount to anything else. The service is decent and the ambiance is nice.

Room Tip: Get a corner room for more windows and what seems like a larger room (probably due to the windows)
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  • Stayed: April 2014, travelled on business
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Thank NoahTrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice C, Manager at The Westin Pazhou, responded to this reviewResponded 4 July 2014

Dear NoahTrop,
Thank you for staying with us during Canton Fair and taking time to share your experience with us. The Westin Pazhou enjoys direct access to Canton Fair Complex and it will be a perfect choice for trade fair attendees like you. We are glad to learn that you enjoy the 180 degree view in your room, food in hotel and the Panorama Bar on the roof top. We are also glad to know you’ve enjoyed the Westin’s renowned Heavenly Bed®. Like all Westin hotels, The Westin Pazhou dedicates to provide personal and instinctive service and bring renewal to every guest. We sincerely look forward to your next stay with us!

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Reviewed 1 June 2014

Originally wanted to stay at the Westin in Tian He District but mistakenly booked this one, we stayed here anyway.

As always, staying at Westin is a pleasure - large and comfortable room with view of Pearl River, high quality bathroom amenities, writing table with adequate sockets and ports. Staff were attentive and always had a smile on their face, which is not common in Mainland China!

We arrived at around 3 – 4pm and disappointed to find that both Japanese and Chinese restaurants were closed, so we had tea buffet at the lobby café. Coffee was ok but could do better, choices of food were very limited especially not enough savory snacks such as sandwich. Breakfast buffet was completely different, there were a large variety of Chinese, European and Japanese food that everyone could get what they want.

Another issue was transportation, as the hotel is quite far away from city centre, we had to rely on taxi. Taxi drivers often missed the entrance of the hotel because the sign post is not large and clear enough. It would be better if the hotel could provide shuttle bus service to and from city centre.

Room Tip: Upgrade to premium rooms which have a view of Pearl River, it worths!
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  • Stayed: May 2014, travelled with family
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Thank TravelWorldBug2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice C, Manager at The Westin Pazhou, responded to this reviewResponded 4 June 2014

Dear TravelWorldBug2012,
Thank you for taking time to share your detailed stay experience with us. We are glad to know that you’ve enjoyed the stay. And we really appreciate your feedback regarding the afternoon tea buffet and transportation. We would share your feedback with relevant departments. Like all Westin hotels, The Westin Pazhou dedicates to providing personal and instinctive service and bringing renewal to every guest. Look forward to welcoming you back.

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Reviewed 28 May 2014

The staffs are nice, room is big and well design, but the location is a little far away if you don't drive a car.

The restaurant is not the best in town, but you won't stick in the hotel room for in room dinning, you can just go around the town and there are pretty much nice Chinese restaurant around.

  • Stayed: January 2014, travelled solo
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Thank J3414UHchrisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice C, Manager at The Westin Pazhou, responded to this reviewResponded 30 May 2014

Dear Guest,
Thank you for your kind words and recognition towards The Westin Pazhou. In fact, your nice compliments will be a great encouragement and inspire us to constantly deliver personal and instinctive service, bringing renewal to our valuable guests. Sincerely looking forward to your next stay with us!

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Reviewed 2 May 2014

The hotel itself is wonderful, quite modern and very grand as most 5 star hotels in China are. The staff were not as attentive as other Chinese hotels I have stayed in but it wasn't a huge issue.
The rooms were clean and the food in all F&B outlets was quite good.
Location wise I would only stay here again if i was attending something at the convention centre otherwise would look for a hotel closer to the city centre.

  • Stayed: July 2013, travelled on business
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Thank Riding-Giants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice C, Manager at The Westin Pazhou, responded to this reviewResponded 5 May 2014

Dear Riding-Giants,
Thank you for taking time to review The Westin Pazhou. We are glad to learn that you enjoyed our rooms and food. As a business hotel possessing the direct access to Canton Fair Complex, we commit to deliver outstanding service to all valuable guests, especially when they are attending a fair. Sincerely looking forward to your next stay with us!

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Reviewed 27 April 2014 via mobile

Really, this hotel is superb. It's location is excellent of course. And the food was quite good. The decor is up to date and quite stunning (especially the lobby). However I did run into some hiccups. First, while using the room phone to call down to the lobby, the call was dropped twice, as if it was a cell phone. Next, on 3 occasions the elevators had issues. The first experience, it got stuck on the 42nd floor and would not go down. The second issue was for some reason my card would not read in the elevator to select my floor. I went back to the lobby and they told me my card was fine and I said it was not working. So the attendant escorted me back to the elevators and of course it did not work and we had to go back to the front desk to get a new one. The third problem was just like this last one but on the fifth try or so it worked. The last concern I had was: as expensive as the buffet was (about $60 USD for lunch) coffee and tea should have been included. Coffee was included for breakfast ($35). All in all the hotel was great. The only real reason I gave 4 instead of 5 stars is because I stayed at the Ritz-Carlton here before and that is 5 stars. Also, the staffs' English was pretty bad for a hotel of this quality.

Stayed: April 2014, travelled with friends
2  Thank ALocalNamedWilbur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice C, Manager at The Westin Pazhou, responded to this reviewResponded 29 April 2014

Dear Colby S,
Thank you for taking time to share your experience with us. We feel indeed grateful to see your nice words towards hotel location, food, and decoration. It is regrettable that some of the condition might not meet your expectations. All your feedback will provide our hotel with valuable information that we can review to improve in the future, and we will make sure that your next visit will meet all of your expectations. We look forward to welcome you back soon.

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Additional Information about The Westin Pazhou

Address: No.681 Fengpu Middle Road, Haizhu District | Area C, Canton Fair Complex, Guangzhou 510335, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Guangzhou
#4 Luxury Hotel in Guangzhou
#17 Business Hotel in Guangzhou
#40 Best Value Hotel in Guangzhou
Price Range: £84 - £294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Pazhou 5*
Number of rooms: 325
Official Description (provided by the hotel):
The Westin Pazhou, a landmark hotel situates in Area C of the Canton Fair Complex, embracing views of both the Pearl River and city skyline, and enjoying enviable position of being the only hotel with direct access to the Canton Fair Complex. It only takes you 1 minute to Poly World Trade Center Expo, and 5 minutes to the nearest metro station. Convenient location provides you an effective exhibition experience, and our exclusive services must make your stay a renewal. Moreover, we are the only hotel which provides hotel golf cart shuttles in the exhibition hall. After a busy day, treat yourself in one of the Westin spacious and comfortable guest rooms and suites, eat well in sumptuous dining venues, host your events in extensive and highly flexible event spaces, and nourish yourself in the Westin signature Workout Studio and Westin Heavenly(R) SPA. Every element here is designed for a better you. ... more   less 
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Also Known As:
The Westin Pazhou Guangzhou Hotel Guangzhou

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