It was simply a disappointment to be there. We went to the Cafe Mondo, an Italian bar/restaurant. On the way up you get in an elevator with a damaged door (burn mark or something). Then at the restaurant the host takes you to your place. It must be said at the 72th we had a nice view though oddly it's over Haizhu/Zujiang New Town and the Canton tower which is a landmark. Though yes, nice I would say Tian He which has more highrises in it would be nicer to see. We got the menu with some very disappointing wines on it. When asked for a wine-card they bring it... why they didnt deliver this directly? We started with a caprese (they have not the usual names listed) and a platter of ham and salami with a bottle of Chianti. The servant had big issues filling the glass, first of all he fills it the Chinese way (1 sip) instead of like it should be, besides that everytime he spilled the wine when filling the glass. I appreciate how attentive they are but you should be capable to handle a bottle of wine. The caprese was nice maybe I would have gone for a different mozzarella but it was nice, same could be said for the ham it was good. We asked for a 15 mins break in between, obviously the servant didn't get it as within a few minutes the next course arrived. As maincourse we had a ossobocco and a gnocchi with beef. Well the attention they had for the starters, they didn't have for the maincourse. The gnocchi was served as a mess. It tasted good but it was far from appealing to see. Then the ossobocco was maybe 50 grams of meat and 250 grams of bone. I've never seen such big bones and I truly wonder where they managed to pull that out of the cow. It got returned and replaced with a more descent one. I can't understand how they can consider to serve such food to begin with. In the end we were so full there was no place for dessert so we left for a few drinks at the TianHe bar.
So restaurant wise, it's reasonable food at a reasonable price but the quality could be way better. I've been told they got an Italian chef but to me it seems they hired some pizza guy out of Napoli, they can't call this a chef.
From this point we went to the Tianhe bar at the 99th. We walked in and nobody was there to guide us to a seat so we helped our self next to the window at an uncleaned table. When we took our seat a girl showed up telling us it was a minimum 800 rmb fee to sit. I found this rather annoying and the girl kept repeating it. I don't understand this as we just spend a royal fee downstairs and we didn't walk in on flipflops (as opposed to some clients). We told her to get lost or get us the manager. When we got the card we went for a lychie martini and a nice Bowmore. The whiskey list is a bit disapointing and has only the usual on the list. The pricing is rather reasonable though a few oddities in between, for example a regular Taittinger is around 900 rmb, the pink 1800 rmb, they are sold wholesale at the same level. When we got our drinks it must be said it was a good cocktail though the waitress kept bugging us if she could take the glasses away while only half empty. After that we went for another round of champagne. This was just poor execution, glasses with finger prints at room temperature. We asked for the bill and somehow the girl doesn't know how to handle the creditcard (which was used at Mondo without problems), luckily I carried sufficient cash. Very embarrassing especially since I told her 1 hour ago it was all fine.
The bar, though nice has some poorly trained staff which spends more time with each other then the guests. Quite a few times we had to wait and see when a girl showed up.
The worst part of it is getting out, this hotel is open since August and still they have no taxi's lined up. We waited (with other guests piling up) for 40 minutes and asked why we were waiting. Their excuse is that they can't get taxi's here, it baffles me since 400 meter further the Ritz Carlton never has these issues. Same could be said for the Hyatt which is quite close, there I've never had this issue either.
I've visited quite a few Four Seasons on my trips but this one, sorry the Hilton delivers even better and I'm not even a Hilton fan.
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