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Reviewed 19 October 2017

Had the best time of our lives... Tian Bar thanks Geoffrey Edith Amy, Execitive Club 99th Floor outstanding service! Cafe Mondo wow amazing thanks Chef David and Helson just beautiful food and service always remembering my special favourite things, totally delishious can’t wait to return next year

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank janenatoli2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsguangzhou, Public Relations Manager at Four Seasons Hotel Guangzhou, responded to this reviewResponded 26 October 2017

Thank you for choosing to stay with us recently. It is really appreciated that you took valued time to rate us and share your positive feedback on TripAdvisor. I am pleased to know that you enjoyed our room and services, as well as our Executive Club, Tian Bar and Caffe Mondo. We will be sure to pass on your recognition to Geoffrey, Edith, Amy, Chef David and Helson. Your satisfaction is our great motivation. Again, we value and appreciate your patronage of Four Seasons Hotel Guangzhou and look forward to welcoming you back very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Like I said hotel itself is great, but when you are staying five stars hotel warm minibar is not acceptable or you can’t use your Diners Club credit card. Location is great. View from hotel rooms are spectacular.

Room Tip: Riverside gives you nice views
Stayed: October 2017, travelled as a couple
Thank jukkasuomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

The Four Seasons is a stunning property in an excellent location for an international traveller in Guangzhou.

We arrived having carried out pre-check in on line, which meant keys to our room were given to us in the ground floor lobby and we were able to go directly to our room on the 77th floor, where we completed the check in formalities.

The interior of the hotel is a visual delight, with a very modern lobby on the 70th floor. Our room was huge with stunning views over the river and the iconic Canton tower (deluxe river view room). The bed was positioned to view the free standing TV and also out towards the river with full length, panoramic windows to enhance the feeling of space and bring the outside in. In the bedroom area there was also a full size couch, nice ambient lighting, desk for business, an interactive IPad, many points for charging of devices. The bathroom was also very impressive with a freestanding bath, shower cubicle, his and hers sinks and separate toilet cubicle. Leading off this was a dressing area with ample storage. Wifi was free and strong and the Wifi worked throughout the hotel, including the lobby on the ground floor.

Staff throughout the hotel were friendly and helpful with varying levels of English and efficiency. We ate breakfast just once and whilst the food and variety were adequate (we have no complaints), it was probably not quite to the standard of a high end international hotel. We also had afternoon tea in the lobby which was very pleasant, but expensive by local standards. The bar on the upper level was very impressive in terms of its views and we had a couple of excellent cocktails in there.

The pool area feels a bit sterile (staff were a bit over fussy), but the pool is big enough to swim and there is a poolside Jacuzzi (as well as the ubiquitous views). In the mens changing area there is also sauna and steam rooms.

The location was great for us, in a business/high end shopping district, close to both the library and opera house, with lots of interesting architecture and open spaces which were vibrant of an evening and at the weekend. There are metro stations within walking distance and and a pleasant walk by the river leads you to several good restaurants and bars.

There were a couple of minor niggles; we were asked on two separate occasions not to eat a cookie in the downstairs lobby, the minibar never got refilled without asking and we were told that we would have to pay an extra full day rate to check out at 8pm (this was later reduced to half a day after I asked a different staff member).

Overall we were delighted at our hotel choice in Guangzhou and would recommend this hotel for am international traveller visiting the city on business or for tourism.

Room Tip: Deluxe river view was excellent
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsguangzhou, Public Relations Manager at Four Seasons Hotel Guangzhou, responded to this reviewResponded 26 October 2017

Thank you for choosing to stay with us recently. It is really appreciated that you took valued time to rate us and share your positive feedback on TripAdvisor. I am pleased to know that you had a comfortable and enjoyable experience with us, especially for our room, view and Tian Bar. Your satisfaction is our great motivation. Moreover, we found that you mentioned something can be improved in our services, thank you for bringing this valuable comments for our attention, and we are sure to improve our services to provide you a perfect Four Seasons experience next time. Again, we value and appreciate your patronage of Four Seasons Hotel Guangzhou and look forward to welcoming you back very soon.

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Reviewed 16 October 2017 via mobile

Well all I can say is this hotel has amazing food, view and also waiters and waitresses. Food is a bit pricy, but gourmet lovers know how to come prepared. I loved the tea more than anything. I’m surely going back to China soon and this time. I’ll explore the hotel even more. I loved it.

Stayed: September 2017, travelled with friends
Thank skydwller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsguangzhou, Public Relations Manager at Four Seasons Hotel Guangzhou, responded to this reviewResponded 18 October 2017

Thank you for choosing to stay with us. I am pleased to know that you enjoyed our view, our food, as well as our staff service. We look forward to welcoming you back very soon and will do our best to ensure your future stays are as enjoyable as this one.

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Reviewed 13 October 2017

I had the best time stay in Four Seasons Guangzhou with my friend who will marry soon. It was perfect last single trip for her and unforgettable. From the transportation to restaurant and from the room supply to the in-room dining service everything just went perfectly.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank ritah35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsguangzhou, Public Relations Manager at Four Seasons Hotel Guangzhou, responded to this reviewResponded 16 October 2017

Thank you for choosing to celebrate the big day with us recently. It is really appreciated that you took valued time to rate us and share your positive feedback on TripAdvisor. I am pleased to know that our room and services left you and your friend an unforgettable memory. Your satisfaction is our great motivation. Again, we value and appreciate your patronage of Four Seasons Hotel Guangzhou and look forward to welcoming you back very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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