I stayed with my family for one night over the Christmas holiday. The hotel at Chimelong is not a bad option if you want to take advantage of the various attractions at the resort, but despite their best efforts, it's not quite up to the standards of of hotels that are run by western management.
We live in Guangzhou so really could have gone home to sleep but we wanted to check out the hotel and enjoy the resort experience. Unfortunately, there's really not much for kids to do at the hotel. Even the pool requires a pretty large fee for use and it was more of a lap pool anyway, not for playing. The only thing resembling a playground was a small space attached to one of its restaurants but it wasn't clear whether you could play there if you weren't eating there. We will go back to Chimelong for the amusement park and water park but we will not stay in the hotel again.
Good: The hotel is large and of modern design and structure. The rooms are spacious and clean, though the finishes and furniture look dated. There is an empty fridge in the room which was great for us because we like to bring our own food when we travel. Kids' robe and slippers available. Free wi-fi.
Sort of bad: We asked for adjacent rooms and got two rooms with sequential numbers. When we went to look for the rooms, however, found that there was a large distance separating them. What kind of booking system are they using where agents can't tell which rooms are next to each other?
Bad: The first thing we noticed when we walked into the hotel was how cold it was. Guangzhou does have mild winters but this was December 25, easily in the 50s. When we got to our room, we turned on the heating but felt only cold air come out of the vents. After a maid arrived to check to see whether we'd turned it on properly, they sent an "engineer" to check it as well. And after some conversation, we were told that it wasn't cold enough for the heating to be turned on so the entire system hadn't been turned on yet by the hotel. First of all, why didn't the person who took our initial phone call have this information? It took two additional employees and about 30 minutes to clear this up. Secondly, can you imagine an American hotel unilaterally deciding when to offer guests heating? Yet, this is a very typical Chinese attitude, and though I kind of admire the Chinese for it, I also was extremely cold! In the end, they did offer us a space heater which when delivered, was found to be missing one of its wheels. Also, very typically Chinese.
Very Bad: We had lunch at Crocodile Express which ironically is classified as "fast food." We got there around 11:15 AM. There was only one other party when we arrived. We ordered quickly then waited. The first entree was brought out about 30 minutes later. Others straggled in over the next 20 minutes. My meal was a simple Caesar salad with chicken, and it was the last item to come out, more than an hour later. We started making a fuss about 50 minutes into our wait as we noticed many parties had entered the restaurant and were already being served while I was still waiting. The wait staff are all polite and apologetic but also not helpful and ineffectual. It became clear that the food was coming from a faraway kitchen as food arrived wrapped in plastic Their explanation that there had been a mistake with my order and that it had to be redone made less sense when I saw my salad. It was on a sandwich plate and when I took a bite of lettuce, I could see the bottom of the plate. The "chicken" was about 6 strings of chicken the width of a spaghetti and about 2 inches long ... for which I paid $10 US. It was smaller than most side salads in the US. I know hotel food is pricey but this was ridiculous. I don't know about the other restaurants because we were so disgusted that we called our driver and had him pick up food and bring us dinner that night. We left the next day.
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- Also Known As:
- Chime Long Guangzhou
- Hotel Chime Long