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“2012 6 week Visit”

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Crowne Plaza Guangzhou City Centre
Ranked #12 of 3,435 Hotels in Guangzhou
Certificate of Excellence
Thousand Oaks, California
Level 1 Contributor
4 reviews
“2012 6 week Visit”
Reviewed 25 June 2012

Ive had the pleasure of staying at this hotel for the past 6 weeks. Upon arrival, the room I was checked into was not going to work out, within 45 minutes I was moved into an excellent room. The staff in the club lounge are excellent. They know that after a busy day, I like a glass of wine and some quiet time. I look forward to spending more time at this hotel!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, 4 July 2012
Dear Guest,

Thank you so much for choosing Crowne Plaza Guangzhou City Centre while you are travelling to Guangzhou! It was such an honor that we could have your comments and high valuation regarding to our service in Front Desk and in Club Lounge. You must also have enjoyed the beautiful Guangzhou in June. Next time you come to Guangzhou, please do contact our colleagues for more local information and I am sure that they are happy to show you the nice scenery and facility in Guangzhou.

We are looking forward to welcoming you again for a renewing experience at Crowne Plaza Guangzhou City Centre and wish you all the best!

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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536 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Auckland Region, New Zealand
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 June 2012

Fantastic new hotel with awesome staff. Concierge was so helpful and made our stay extra enjoyable. Nice gym. Cantonese restaurant BaiYueLou was super tasty however service was a little slow and absent at times. Room was big, clean and had everything you needed for a comfortable. Will return if in Guangzhou.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tjstorck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Public Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 8 June 2012
Dear Guest,

Thank you for taking your time to write a review; we are happy to hear that you enjoyed your stay with us at Crowne Plaza Guangzhou Science City.

We truly appreciate your constructive criticisms, as they are extremely helpful in the process of improving our service and facilities. Please contact me for your next stay to Guangzhou as I can arrange your stay for you.

We look forward to welcoming you back to Crowne Plaza Guangzhou Science City in the near future.



Molly Zhang
Public Relations
molly.zhang@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level 4 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2012

Staying in Guangzhou during the Canton Fair, one has become used to paying too much, but this one tops them all. We were offered an upgrade for RMB 200.00 extra, but were charged for a beer in the executive lounge! Rooms were OK, but not comparable to other hotels in the same price range. Mariot, White Palace and even the Riverside Hotels were far better propositions. Busy area, but few rsetaurants in immediate vicinity. Perfect location with regard to airport - Airport Express Bus stops right next to the hotel and fare is only RMB 24.00 compared to RMB 350.00 for a taxi.

Room Tip: Do not pay extra for an upgrade to executive floors, it's not worth the expense
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loots49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Public Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 8 June 2012
Dear Guest,

Thank you for choosing Crowne Plaza Guangzhou City Centre on your recent stay in Guangzhou. We would also express our appreciation for your comments with concern to the hotel services.

Please do accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback to the concerned department and corrective action has been taken.

I hope that this experience will not deter you to visit us again in the near future. We are looking forward to welcoming you back to our hotel again. Please do not hesitate to contact me if I can be any of your assistance as I would be more than happy to help.

Molly Zhang
Public Relations
molly.zhang@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 May 2012

Stayed there for two weeks in May 2012. Clean and spacious rooms and free wifi. Location is not bad, but there aren´t many restaurants near the hotel, but two in the hotel itself. Breakfast buffet is great. Didn´t try the gym, but the pool area is great and the spa is also nice. English level among staff vary, but very friendly and helpful. The hotel is in walking distance to the Friendship store, a high end shopping mall, but if you want to go shopping I suggest getting a taxi to the shopping area. Remember to bring the hotel´s card (with name/adress in chinese) for the return, as there are two Crowne Plaza hotels in Guangzhou. I plan to stay there again next time in Guangzhou.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kristinakw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Public Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 8 June 2012
Dear Guest,

Thank you for taking your time to write a review about your experience with us at Crowne Plaza Guangzhou Science City.

As a 5 Star hotel, we dedicate ourselves to achieve genuine hospitality by excelling in our service standards. We are very pleased to hear that we have exceeded your expectations and provided a memorable stay.

Thank you for sharing your story with us and please do not hesitate to contact me if you need any future assistance. We are looking forward to welcoming you back to Crowne Plaza Guangzhou Science City in the near future.


Molly Zhang
Public Relations
molly.zhang@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 4 Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 May 2012 via mobile

The hotel is conveniently situated at the heart of the city, very near to the friendship mall which sells everything. There are also many restaurant near to the garden hotel .
The hotel gave us an upgrade to a bigger room, with fruit platter. And, the breakfast spread is impressive with lots of variety and delicious.
Overall,I would come back here in future.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne94203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 5 Contributor
65 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 6 May 2012

The hotel by itself is just beautiful. Pros:
1. Very well done inside
2. Appreciate someone who is a platinum member (upgrade + access to a really nice lounge)
3. Rooms are well done

Cons:
1. Location is ok but a few blocks away from the metro
2. English is a bit of a problem with hotel staff (this is ignorant to say but given the foreign-based hotel, I had anticipated better language)
3. Concierge did not seem to know details of what to see and when

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lenusvyat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Public Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 7 May 2012
Dear Gueast,

Thank you for your sharing with us. We do apologize for all the inconvenience that was caused. Your comments have been shared with our team and necessary steps have been taken to ensure that our service standards will be improved on your next visit.

I hope that this experience will not deter you to visit us again in the near future. We are looking forward to welcoming you back to our hotel again.

Molly Zhang
Public Relations
molly.zhang@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hangzhou, China
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2012

Been to this hotel a couple of years ago when it was International Hotel. Was old , worn out furnitures. But this time to my surprise I booked it as Crowne Plaza, and all renewed. In the mid. of downtown very good location as well.Choose higher floors if possible:)

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Public Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 7 May 2012
Dear Guest,

Thank you for taking your time to write your wonderful experience you had with us during your recent stay at Crowne Plaza Guangzhou City Centre.

We are pleased to hear that you have enjoyed your stay with us. Our team strives to exceed the expectations of our guests and provide the true hospitality of a 5 star hotel.

Please do not hesitate to contact me if you need any assistance, we are looking forward to welcoming you back to Crowne Plaza Guangzhou City Centre in the near future.

Molly Zhang
Public Relations
molly.zhang@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Guangzhou City Centre

Property: Crowne Plaza Guangzhou City Centre
Address: No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Guangzhou
#11 Business Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#35 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Crowne Plaza Guangzhou City Centre 4.5*
Number of rooms: 460
Official Description (provided by the hotel):
The new Crowne Plaza Guangzhou City Centre is an exclusive international 5-star hotel located on Huanshi Road East, the heart of downtown’s bustling commercial and shopping district. An airport express bus station is located at the hotel’s entrance, 7km to Guangzhou East Railway Station and walking distance 200m to Guangzhou Metro Station. The hotel features 460 well appointed guest rooms and suites with an extensive city or greenery view. Complimentary wi-fi and a collection of specialty pillows are on offer. Club floors with 73 rooms and suites offer personalized service and additional privacy for the needs of today’s busy executives. In addition, three superb restaurants and a lobby lounge are on offer, including Baiyuelou, a popular Cantonese restaurant featuring organic, fresh and healthy specialties; Fresh, all-day international dining hosted by engaging chefs in show-kitchens offers a lavish buffet selection; Hao Chi, a casual Asian restaurant, serving exquisite dim-sum, hand-made noodles and a variety of delicate snacks; and the Lobby Lounge, offering a relaxing atmosphere where guests can enjoy a variety of cocktails, fine wines and beers, as well as an array of your favorite appetizers. Over 2,000 sq meters of meeting space includes a 985 square-meter pillar-less Crystal Ballroom with an impressive 9 meter high ceiling. The Pearl Ballroom, Diamond Boardroom and 9 Jade function rooms feature state-of-the-art audio-visual equipment. ... more   less 
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Also Known As:
Crowne Plaza Guangzhou City Centre Hotel Guangzhou
Guangdong International Hotel
Guangdong International Guangzhou

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