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“Great location, great service.” 5 of 5 bubbles
Review of Crowne Plaza Guangzhou City Centre

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Crowne Plaza Guangzhou City Centre
Ranked #12 of 3,390 Hotels in Guangzhou
Certificate of Excellence
New Delhi, India
Level Contributor
344 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Great location, great service.”
5 of 5 bubbles Reviewed 1 October 2013

We stayed at Crowne Plaza City Center for 3 nights recently. We arrived Guangzhou by train at Guangzhou Central station - and this hotel was just 15-20 mins by taxi. The hotel is located on main road leading directly to this station.

The hotel is located close to MRT and main shopping areas. Gnz is a big city, so depending on your purpose in the city, it is important to stay closer to your business. It worked well for us, as it was near everything we required - train stations, shopping centers, wholesale markets etc.

We stayed on 38th floor and view in front wass quite nice. The room itself was well appointed and felt luxurious. The square bathtub was interesting. We found the restaurant top class and room service was impeccable.

The front office staff helped with Chinese -English translations, taxi bookings, etc. Concierge was very willing to suggest wholesale shopping distts, and gave us addresses in Chinese so we we dont face difficulty with Taxis.

The pool was quite nice, though there were no other people when I visited. The shower and change areas was spacious and well equipped.

The buffet breakfast was a delight. Being a vegetarian, I did not face any problem and had plenty of choice. The service and staff was above par.

We had some issues with billing at time of check-out, which was handled and solved in a professional manner.

Room Tip: Try for higher floors - view will be better. Try for upgrade.
See more room tips
  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank indiavoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 5 October 2013
Dear indiavoyager,

Thank you for submitting your feedback after your stay with us. I think many future guests will find the information useful and informative. It so nice to hear all the positive points especially about our wide variety of food offering lots of vegitarian options. I apologize that you experienced some issues at billing but thank you for noting that it was dealt with quickly and professionally. We look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre, please feel free to contact me if I can assist with any future bookings. Thank you for your consideration.

Kind regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

485 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Riyadh, Saudi Arabia
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 30 September 2013

I visited this hotel for one night (coming from Shenzhen) in June 2012 which I can evaluated as very good in general. The location is very good on main road of Guangzhou with lot of shops and restaurants (many Arabic restaurants nearby).The room was very big & well designed. The bed is clean, confortable & big. The bath is new and big. Breakfast was good. The hotel staff are friendly, speaking English well and supportive.

Nearby the hotel, there is bus parking area which can take you to the airport which I consider it as advantage.

  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Walid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 5 October 2013
Dear Walid M,

We are so pleased to receive your helpful comments. I am glad to hear that you enjoyed your stay. It is true that our hotel is conveniently located in the heart of the city centre and there are many Arabic restaurants and shops located within walking distance. Our hotel is also the final terminal for the Baiyun Airport Shuttle taking guests to and from the airport everyday. We are so proud to hear that you were impressed by the english level of our team. We are striving to improve this everyday. We are looking forward to welcoming you back to the Crowne Plaza Guangzhou City Centre in the future.

Kind regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 September 2013 via mobile

Was there for work .
Great room , with a working desk that came in very useful, only problem was there where a lot of Internet connectivity issues and ongoing chats with the hotels IT staff (no English..)
There are some things to do around but didn't have much time so ...
Rest of the services where in high standard.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tomeramiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 6 September 2013
Tomeramiel,

Thank you for your comments, we always appreciate the feedback of our valued guests. We are pleased to hear that you enjoyed your stay, but I do apologize you had some connection problems and communication with our IT department was difficult. For future reference we do have English Guest Relations Officers available and you can be connected to them by contacting our Guest Services Center. We are always happy to help with communication issues whenever we can. We hope you will choose to stay with us again and we look forward to welcoming you back.

Kind regards

Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, Michigan
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

I have enjoyed my stay there. The people are friendly and eager to please. There is a variety of food available in the evening buffet although it is a little expensive. The rooms are clean and modern and there is a variety of programming on the television of all cultures. There are many shops in the immediate area for the shopping minded and many different restaurants to suit all tastes.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank edredm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 6 September 2013
Dear Edredm,

We are so pleased to receive your great feedback. Thank you for taking the time to respond. It is so great to hear that you enjoyed your food and beverage experience in our hotel and in the local neighbourhood. It is very nice to have the comfort of TV channels for many nationalities. We were so pleased to have you stay with us and and look forward to welcoming you back in the future.

Kind regards,
Jenny MacDonald - Guest Services Manger
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tehran, Iran
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 29 August 2013

Not very new, but very clean!
good manner of everyone, many Arabs and Muslims.
close to very good Halal Restaurants, near a Metro Station, a famous place for taxis , ....

it was not my best experience, but it was enough good!

  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mason_Karimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 2 September 2013
Dear Mason_Karimi,

Thank you for offering your feedback. We are situated very conveniently in the heart of the city center. We have many Arabic and Muslim restaurants and shopping walking distance to the hotel. The building of our hotel has been a famous landmark in the city for over 25 years (Building 63 to locals) so it is very easy to explain this to the local taxi drivers. We are so pleased to hear that you were so happy with your stay and we look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre.

Kind regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livorno, Italy
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 26 August 2013

This hotel is the best you can expect from quang zhou tha fair rates .
this is a real 5 star international hotel, all the workers speaks perfect english, all the rooms are new and perfectly clean, 2 minutes away from the metro, and free shuttle but to airport, train station and exhibition ....
Buffet breakfast is the best we tried in china ,and also there are some buffet and a la carte restaurant for a perfect dinner.

  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PaoloScurci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 2 September 2013
Dear PabloScurci,

Thank you so much for taking the time to offer your valued feedback. We are delighted to hear you comments about how much you enjoyed your food and beverage experience and how much our English has improved. We hope you will choose our hotel in the future and we look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre.

KInd regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
178 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 20 July 2013

What a wonderful hotel for business. Had a great separate area to do your work in, with a good size desk. Love it how you can rotate the TV to be either in the living / office area or into the bedroom. The square bath was lovely. Also the first hotel room that had 2 air conditioning units (one for bed room and one for the office area). The breakfast buffet was amazing as well.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Natt28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 23 July 2013
Dear Natt28,

It is so great to hear that you were so pleased with your Deluxe room and that you enjoyed the breakfast buffet. I love to get great feedback from our great guests. We look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre. Please let me know if there is any assistance I can offer with any future bookings.

Kind regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Guangzhou City Centre

Property: Crowne Plaza Guangzhou City Centre
Address: No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Guangzhou
#11 Business Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#68 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Guangzhou City Centre 4.5*
Number of rooms: 460
Official Description (provided by the hotel):
The new Crowne Plaza Guangzhou City Centre is an exclusive international 5-star hotel located on Huanshi Road East, the heart of downtown’s bustling commercial and shopping district. An airport express bus station is located at the hotel’s entrance, 7km to Guangzhou East Railway Station and walking distance 200m to Guangzhou Metro Station. The hotel features 460 well appointed guest rooms and suites with an extensive city or greenery view. Complimentary wi-fi and a collection of specialty pillows are on offer. Club floors with 73 rooms and suites offer personalized service and additional privacy for the needs of today’s busy executives. In addition, three superb restaurants and a lobby lounge are on offer, including Baiyuelou, a popular Cantonese restaurant featuring organic, fresh and healthy specialties; Fresh, all-day international dining hosted by engaging chefs in show-kitchens offers a lavish buffet selection; Hao Chi, a casual Asian restaurant, serving exquisite dim-sum, hand-made noodles and a variety of delicate snacks; and the Lobby Lounge, offering a relaxing atmosphere where guests can enjoy a variety of cocktails, fine wines and beers, as well as an array of your favorite appetizers. Over 2,000 sq meters of meeting space includes a 985 square-meter pillar-less Crystal Ballroom with an impressive 9 meter high ceiling. The Pearl Ballroom, Diamond Boardroom and 9 Jade function rooms feature state-of-the-art audio-visual equipment. ... more   less 
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Also Known As:
Crowne Plaza Guangzhou City Centre Hotel Guangzhou
Guangdong International Hotel
Guangdong International Guangzhou

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