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“Great hotel spoiled by broken air-con”

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Crowne Plaza Guangzhou City Centre
Ranked #12 of 3,408 Hotels in Guangzhou
Certificate of Excellence
Hamilton
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel spoiled by broken air-con”
Reviewed 10 January 2014

The views from our deluxe 45th floor room were great. Well worth the modest cost of upgrade to deluxe. On the second night though, with the air-con set at 18 degrees, the room temperature would not go below 27 degrees, which was much too hot for comfortable sleep. Called reception at about 5am and were visited by someone who said that the air-con was fine, who set it to 10 degrees and who opened the windows. Didn't know if mosquitoes fly that high but as our sons had recently received numerous bites with an open window in Varanasi we were not thrilled about that. Desperate though we left the windows open. The temperature was 28 degrees by the room monitor at 9am after no more sleep. We left this otherwise beautiful hotel that morning tired and dispirited. The bathroom was great, the room was otherwise great but there is no point to a hotel room in which you can't sleep.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrettinNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 12 January 2014
Dear BrettinNZ,

Thank you for taking the time to offer us your feedback. It am glad to hear that the majority of your stay was wonderful, however it is so disappointing to hear about the problem with the air conditioning. The solution offered to you was clearly unacceptable. Please accept my apology and know that this has been reported to our engineering team to take care of the issue. I do hope that you will feel comfortable to stay with us again and please contact me for future bookings. Here at the Crowne Plaza Guangzhou City Centre we wish you to have a wonderful and comfortable sleep and I will ensure this for you on your next visit.

Kind regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Macau
Level Contributor
45 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 28 December 2013

It was the first time I stayed at a brand of Crowne Plaza hotel, I would say I have had a very pleasant time from checking in to checking out, the staffs were helpful and polite, the room was spacious and clean, with modern design and plenty of international and local tv channels, speedy wifi and wired internet were freely provided, moreover, the room was also provided an iron and iron board, a good convenient for customers.

For the dinning, I have tried two restaurants, one was called "Fresh" for breakfast, another one called "Hao Chi" for lunch. The breakfast was certainly a plus for the hotel, variety of choices and good quality (see the photos I posted). For the lunch, if you would like to try different flavors cuisine of China in one place, here would be a good choice for you.

Room Tip: higher level for a better view of the city
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FernandoCg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 5 January 2014
Dear FernandoCg,

Here at the Crowne Plaza Guangzhou City Centre we are always please to receive great feedback from our valued guests. We trust you will choose us for future visits and we look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre.

Kind regards.
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karachi
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 December 2013

Every thing in this hotel was great, very comfortable bed, clean good size room, very nice breakfast, well trained staff, good selection of english tv channels, very fast free wifi, i would definitely recommend this hotel to everyone as its worth every penny
spa was bit disappointing, bathroom shower had no pressure, but overall hotel was GREAT

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sohailarif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 5 January 2014
Dear sohailarif,

Thank you for your feedback. We appreciate your glowing feedback and I believe your comments provides useful information for future guests. I am sorry about your negative experience with the spa. As you may be aware the spa on the 5th floor is seperately owned and operated from the hotel however we can pass on your feedback to their management. We hope you will choose us in the future and we look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre.

Kind regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
136 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 16 November 2013

Excellent, fast, complimentary wi-fi in the rooms as well as all over the hotel. Rather stingy with soap cakes.. only a single one provided and not added to for 3 days! Good breakfast spread. The first time I saw 5 different menu cards at their fine dine Chinese restaurant for dinner. The staff is eager to please, repeats exactly what you spoke in English, so you feel they have understood, though usually not the case.
Was happy that with your room key, you could travel to any floor, not only your own in the elevator!

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrQuresh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 20 November 2013
Dear DrQuesh,

Thank you for taking the time to offer your feedback. All of your comments have been brought to the attention of our Department Heads and will be followed up on. I am glad you enjoyed your stay and we look forward to your next visit to Guangzhou. Please let me know if you require any assistance with future bookings.

Kind regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 15 November 2013

Decent hotel with nice large rooms, service in cafe rather slow and language issues for some staff due to lack of English. Main issue was the elevator system for floors 40 and above-only 4 elevators were very insufficient! Took 15-20 min to come down to lobby in the morning as generally very slow

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dkemt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 18 November 2013
Dear dkemt,

Your feedback is very valuable for us. Thank you for taking the time to let us know about your stay. I have shared your feedback to all department leaders to review and we appreciate you bringing this to our attention as this is the only way we can improve for our guests. I apologize for your poor experience with our elevator, all of the lifts have been under inspection and maintenence in the recent days. I hope we can rectify this for you and I hope you will trust to return to the Crowne Plaza Guangzhou City Centre in the near future.

Kind regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new delhi
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 November 2013

We stayed ther for 4 nights having booked 2 rooms. We were on 32nd floor. The rooms were nice but the toilets were excellent. Toilets were having seprate shower cabin & bathtub. It was super clean. Rooms had everything you need on business stay. But i wish rooms could be more cheerful by adding little colours. The buffet breakfast was a huge spread & staff very helpful. Though we arrived 3 A.M. in morning, check in was swift. Only problem was that they did not provided adjescent rooms. I requested them many times but it was of no use. The hotel management should look into this.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank guru1050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 18 November 2013
Dear Guru1050,

Thank you for submitting you feedback regarding your stay at the Crowne Plaza Guangzhou City Centre. I am pleased to hear that from your smooth check to the nice rooms and enjoayble breakfast, that you were happy with your stay. We hope you will choose to return in the future and we look forward to welcoming you back.

Kind regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 November 2013

We stayed in this hotel for two nights and found it to be very comfortable. The rooms are modern and well decorated and the buffet breakfast and dinner served on the 5th floor provided a good range of options. The bar area in the downstairs lobby provides a useful meeting point and the opportunity to grab a coffee or a beer at the end of the day. The central location would be very useful for anyone looking to spend some time in the city centrer.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peterokUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, 10 November 2013
Dear peteroUK,

Here at the Crowne Plaza Guangzhou City Centre we are so pleased to receive feedback from our valued guests. It is so nice to hear such glowing comments regarding our rooms, breakfast, Lobby Lounge and even our conveniently central location. We look forward to welcoming you back, if I can offer and assistance with future bookings please don't hesitate to contact me.

Kind regards,
Jenny MacDonald - Guest Services Manager
jenny.macdonald@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Guangzhou City Centre

Property: Crowne Plaza Guangzhou City Centre
Address: No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Guangzhou
#11 Business Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#47 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Guangzhou City Centre 4.5*
Number of rooms: 460
Official Description (provided by the hotel):
The new Crowne Plaza Guangzhou City Centre is an exclusive international 5-star hotel located on Huanshi Road East, the heart of downtown’s bustling commercial and shopping district. An airport express bus station is located at the hotel’s entrance, 7km to Guangzhou East Railway Station and walking distance 200m to Guangzhou Metro Station. The hotel features 460 well appointed guest rooms and suites with an extensive city or greenery view. Complimentary wi-fi and a collection of specialty pillows are on offer. Club floors with 73 rooms and suites offer personalized service and additional privacy for the needs of today’s busy executives. In addition, three superb restaurants and a lobby lounge are on offer, including Baiyuelou, a popular Cantonese restaurant featuring organic, fresh and healthy specialties; Fresh, all-day international dining hosted by engaging chefs in show-kitchens offers a lavish buffet selection; Hao Chi, a casual Asian restaurant, serving exquisite dim-sum, hand-made noodles and a variety of delicate snacks; and the Lobby Lounge, offering a relaxing atmosphere where guests can enjoy a variety of cocktails, fine wines and beers, as well as an array of your favorite appetizers. Over 2,000 sq meters of meeting space includes a 985 square-meter pillar-less Crystal Ballroom with an impressive 9 meter high ceiling. The Pearl Ballroom, Diamond Boardroom and 9 Jade function rooms feature state-of-the-art audio-visual equipment. ... more   less 
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Also Known As:
Crowne Plaza Guangzhou City Centre Hotel Guangzhou
Guangdong International Hotel
Guangdong International Guangzhou

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