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“How come 10 star suites got so lousy internet?”

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Fraser Suites Guangzhou
Ranked #28 of 3,521 Hotels in Guangzhou
Certificate of Excellence
Reviewed 6 August 2014

It was really one of the best place I ever stayed.
Was upgraded to Executive and the advertised pictures reflects what you got, and more.
Breakfast was decent and sufficient.

although I arrived for attending an exhibition, the hotel didn't provide a shuttle to the show claiming that it is not the so called 'Canton Fair', but nevertheless the Metro station is next to the hotel so I managed come and go easily.

The black sheep during the stay was the internet connection wired or WIFI all along the stay and all over the hours. My expectation was for fair connection and not even for high speed, but not slow as with an old dial modem.

the moment that will be upgraded it worth the 10 star.

  • Stayed: June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank zvika_r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Zhanghuali, Front Office Manager at Fraser Suites Guangzhou, responded to this reviewResponded 20 August 2014

Dear Sir / Madam,

Many thanks for your compliments extended toward Fraser Suites Guangzhou.

We are delighted to hear about the comments extended by our team.

Once again, thank you very much for staying with us and we are looking forward to seeing you soon.

Yours Sincerely,

Alex Zhang

Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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120 - 126 of 255 reviews

Reviewed 5 August 2014

The property was immaculate; the suites were spacious and well furnished, with quality furniture and 2 large TV in a 1-bedroom suite. The staff were courteous, helpful, friendly and willing to help all the time. They have all the amenities a traveler would want. The breakfasts were stocked with all kinds of goodies, Western and Asian foods, fresh fruits and a variety of juices.These were of restaurant qualities as well. The hotel/apartment is located in a prime commercial area, centrally situated to be able to access all parts of the city. Except for 2 small items, the establishment is as good as a traveler would desire. The small detraction was (1) The concierge staff is not completely knowledgeable about the various things expected of them, although they will try hard to help. This was understandable because it is not a full service hotel, and (2) The eager housekeeping staff would ring your door bell even when a 'do not disturb' sign is posted at the door. A little more training of the housekeeping staff on the expectations of the guests, especially those from the developed countries like America and Europe, would solve this issue.

Room Tip: All rooms are good. The extra bit of money for the 1 bedroom suite is worth the upgrade.
See more room tips
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank vyslum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Zhanghuali, Front Office Manager at Fraser Suites Guangzhou, responded to this reviewResponded 20 August 2014

Dear Sir / Madam,

Many thanks for your compliments extended toward Fraser Suites Guangzhou.

We are delighted to hear about the comments extended by our team.

Once again, thank you very much for staying with us and we are looking forward to seeing you soon.

Yours Sincerely,

Alex Zhang

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Good Rooms, clean. You may access directly from the Hotel to a Commercial Center with shops and Restaurants. It is also available a golf playing machines where you can spend some time in relax with your friends.

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Siretex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Zhanghuali, Front Office Manager at Fraser Suites Guangzhou, responded to this reviewResponded 20 August 2014

Dear Sir / Madam,

Many thanks for your compliments extended toward Fraser Suites Guangzhou.

We are delighted to hear about the comments extended by our team.

Once again, thank you very much for staying with us and we are looking forward to seeing you soon.

Yours Sincerely,

Alex Zhang

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

Each room is actually a suite with seperate living room, dining room/kitchen, and bedroom, along with a beautiful bathroom with a tub and a seperate glass enclosed shower. The comfort level is wonderful, and the staff will do any thing that they can to make your stay a most pleasant one.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Oscar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Zhanghuali, Front Office Manager at Fraser Suites Guangzhou, responded to this reviewResponded 20 August 2014

Dear Sir / Madam,

Many thanks for your compliments extended toward Fraser Suites Guangzhou.

We are delighted to hear about the good service extended by our team.

Once again, thank you very much for staying with us and we are looking forward to seeing you soon.

Yours Sincerely,

Alex Zhang

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

Only stayed here for one night, but I wish I could have stayed for more!
I would recommend this hotel for a short stay, or long-term.

The suite is equipped with a beautiful kitchen with all facilities (including full size fridge and freezer, stove and so on), a fantastic lounge with a desk for work, and a separate bedroom which includes a walk-in closer.

The bathroom is dreamy with a bath, a shower and a wonderful rain shower.

Facilities of the hotel include a 24 hour gym, a room to practice your yoga/פilates, an outdoor swimming pool (depending on the season) and many more which I did not use.

The location is right in the middle of the city.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank talfu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Zhanghuali, Front Office Manager at Fraser Suites Guangzhou, responded to this reviewResponded 10 July 2014

Dear Mr. Talfu,

We are indeed very pleased to hear about the compliments you have expressed in regard to Fraser Suites Guangzhou.

You are absolutely correct that we are located in a very strategic convenient location in Tianhe District which is the modern financial district of Guangzhou with well-connected subway lines and within prominent shopping malls.

We thank you for your compliments and please feel free to let us know your next visit to Guangzhou and we certainly looking forward to welcoming you back to Fraser Suites Guangzhou.

Yours Sincerely,

Alex Zhang

Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Matthew C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Alex_Zhanghuali, Front Office Manager at Fraser Suites Guangzhou, responded to this reviewResponded 17 June 2014

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Reviewed 3 June 2014

Let me take this opportunity to thank each one of Fraser's staff who made our stay very memorable. from the time i checked in to the facilities to the check out - everything was picture perfect. For all those who are writing that English at the reception is bad, i beg to differ. if you have visited other places in China, you would know the quality of reception and language. This is the best i have experienced.
We got the room in the 16th floor, we loved the kitchenette which is very important for a vegetarian Indian family like us. The Sony home theatre in the room added to our pleasure. I could also hook on my iphone into the dock and listen to my favourite numbers. Location is perfect too with a direct access to the metro station and the shopping mall with variety of restaurants and shops. not to forget the free massage rooms (equipped with OSIM massage chairs) and the Gold simulator. All in all its value for money - i would rather stay at Frasers than at a Hyatt or a Marriott

I would also use this platform to thank the Reservation manager and the Financial director who went beyond their limits and helped me. I had a reservation last month and i couldnt make it due to my passport being held by a foreign embassy. After informing them the right reason and with valid proofs, they acknowledged my reason and shifted my reservation without any damage to me. I know some of the Chinese hotels, irrespective of any reason, they just follow their reservation rules and are not bothered about the customer. But here they understood my problem was genuine and went beyond their approval limits and obliged. Thank you again

Go for it !! I recommend this to all holiday/business visitors to Guangzhou.

Room Tip: Please ask for the top floors, that will help filter some noise from the main road
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ddkexpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Zhanghuali, Front Office Manager at Fraser Suites Guangzhou, responded to this reviewResponded 3 June 2014

Dear Guest,

Hope you are doing very well.

We want to say thank you for choosing Fraser Suites Guangzhou and hope you have experienced exceptional service as intended by our Management and Staff.

We would be honored if you'd take time to review our services and share your unforgettable memories on the Trip Advisor. Your comments are very important to us to improve our service standard.

At any time if you would like to book your next stay here at Fraser Suites Guangzhou or any of the Frasers Hospitality properties please do not hesitate to contact us by email or by phone. You may also visit Fraser’s Hospitality homepage for more details. We would be happy to assist with your reservations.

Once again, thank you very much for staying with us and we are looking forward to seeing you soon! Please do not hesitate to contact us if you require any assistance with your hospitality needs. Until the next time we meet please take care.

Alex Zhang
Assistant Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fraser Suites Guangzhou

Address: OneLink Walk, 232-2, Tianhe Road, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #28 of 3,521 Hotels in Guangzhou
Price Range: £94 - £284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fraser Suites Guangzhou 4*
Number of rooms: 332
Official Description (provided by the hotel):
Set in fashionable Tianhe district, amidst vibrant shopping and dining,Fraser Suites Guangzhou is the epitome of exquisite living, offeringexceptional amenities designed to exemplify your lifestyle and enhance your stay. ... more   less 
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