I was really looking forward to staying at the W in Guangzhou given the hotel's reputation. Walking in, it feels like every W. Clean, hip, cool music. The room was very comfortable, and had a decent, if not great view.
So here are the problems--(1) the location is a bit distant. Other hotels like the Westin or Sofitel are a bit closer to town center; (2) the staff are pretty bad. I had an extremely bad experience at the breakfast room. I got there on the late side (since I paid extra for a breakfast package, I decided to go anyway). There was very little food left, and the stations were pretty unpleasant looking. I had a run-in with two of the breakfast staff that was extremely unpleasant--the kind that would normally make you say done with a hotel for good. Fortunately, the management was extremely gracious and worked very hard to make sure the rest of my stay was excellent. I went the next morning to breakfast (much earlier) and it was a much more pleasant experience--note to self, don't go to breakfast late!! So despite one really disastrous experience, the management and the hotel facilities themselves brought a one-rating back to a four-rating for me.
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