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“Stay away!”

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Phoenix City Hotel Guangzhou
Ranked #64 of 3,436 Hotels in Guangzhou
Lexington, Kentucky
Level 6 Contributor
99 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Stay away!”
Reviewed 15 April 2012

Just checked in for business. Can't beleive this is a 5 star hotel.

•mildew in the bathroom
•stains on the carpet
•peeling and stained wallpaper
•musty, damp smell in room
•non workig air conditioner

I'm afraid to take my shoes off in the room. This is what you get when someone else makes the reservation for you.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KentuckyDerbyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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380 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Dublin, Ireland
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 April 2012

Wow. It's like being in a grand palace in Italy... Only your in China....
From the second you pull up outside this hotel, you know it is something very special. Inside its INCREDIBLE! It's full of gold, marble, ceiling murals, etc...
There is a few interesting shops in the hotel too.
I'll get my small issues out of the way first. 1)The food isnt great, I'm Irish so noodles for breakfast and chicken feet for dinner isnt anything I would ever go for. 2) The staff speak VERY little english. 3)It's very out of the way in terms of location. About half an hour drive from the city.
The swimming pool was UNBELIEVABLE! I've never seen such a luxury pool in my life. Surrounded by beautiful lakes and gardens. There is also another pool inside. And a great wellness spa.
The rooms are nice and clean and modern with good space and a nice bathroom.
Good hotel if you are in town for the Canton fair as it's nice and quiet, comfortable, easy for work and also a free coach takes you to and from the fair. Would be amazing place to host clients/collegues.
Lots of little secret areas to explore too.

Room Tip: Get a room with a 'lake' view as its beautiful but remember to close your windows at night b...
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ash_Halpin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint-Petersburg, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 December 2011

Good location,calm,quite and comfortable place.just a little peoblem with food inside:-)

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lubasik8405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 November 2011

Very nice hotel in a quite location, surrounded by beautiful gardens and spectacular pool. The hotel is somewhat remotely from Guangzhou center; however there is a shuttle bus to downtown for someone who likes to feel the pulse of the town. Rooms are very spacious, clean and with comfortable bed. The bathroom is spacious with separate tube and shower. On the down light inside the bathroom needs improvement. Decent breakfast, with a lot varieties selection for both western and oriental tastes. Try breakfast on the business floor where it is less crowdie.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Athstros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 4 Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 November 2011

Stayed for 8 nights Oct 2011 while attending Canton Fair.
Had been there about 8 years ago when it recently opened.
Accommodations are spacious and clean. Good breakfast buffet included in rate.
Free shuttle transportation to/from hotel/Pazhou convention center (45-50 min).
Hotel is pretty isolated, cab ride to Guangzhou areas of interest 45-60 min depending on traffic. Food at the restaurant is very regular, according to my western standards.
Again, it was an ok stay, OK for the price considering it's Canton fair, where prices go up. Next time I'll reserve ahead of time to get a hotel better located. Even though one is tired from walking the fair all day, GZ has many great things to see!
If possible, try not to miss the 2010 built GZ Opera House, designed by reknowned Iranian architect Zaha Hadid...... spectacular!!!

Room Tip: One not too far from the elevators!!! It's a big property and after walking al day, you just wan...
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  • Stayed October 2011, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarshallDean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tauranga
Level 6 Contributor
182 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 4 November 2011

This is a very impressive looking hotel, with extensive marble and painted ceilings. Staff are polite and friendly and if you work hard you get a lovely smile. Tends to get a lot of Conference business as well as Trade Fair delegates and the room prices are certainly value for money for this level of hotel.
With one main dining restaurant and a single Chines Restaurant, it is certainly lacking in variety for a hotel with this number of rooms! For a Westerner, not versed in Chinese, the descriptions of the dishes in the Chinese restaurant are 'interesting'! I must try the braised tit!!
Internet connection is free and good coverage throughout the Hotel for WiFi, so Smartphones get well used for free.
My only gripe is this hotel is well away from Guangzhou, so when you tell people you have been to Guangzhou and they ask what it is like, I have to say I have not been to the city!

Room Tip: Hotel is huge and spread out in Wings, so asking for a room near the lifts will save a lot of walkin...
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kotuku123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hk
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 October 2011

Although a little way out from the City, this hotel is beautiful. We bought a Groupon package and took a coach directly from HK to the shuttle bus stop at Phoenix Village. The free shuttle bus takes you to the hotel in around 5-10 mins, so it was quite easy to get to. It is quite impressive inside. Rooms are big and very clean, with an ordinary room having two 4ft beds, and there is a very large bathroom. We requested connecting rooms and this wasn't a problem. We overlooked the mountains and lake and had a large balcony. Facilities are good, with a large outdoor pool and a decent sized indoor one. We stayed here with 2 other families for a weekend. All of us had kids and the children were happy to play in the pools. The food in the restaurants was ok and we tried both the buffet breakfast and the buffet dinner and also ate in the Chinese restaurant. There are 2 different Spa facilities and we went to the cheaper one. It was very clean and the massage was very good. We tried both full body massage and foot massage. Service was good and it's a good place to relax and you can always take the free shuttle bus and eat in the village if you want to eat out. Good for a relaxing weekend away from the City.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BANOFFEE3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phoenix City Hotel Guangzhou

Property: Phoenix City Hotel Guangzhou
Address: Guangyuan East Road, Xintang Section, Guangzhou 511340, China
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Guangzhou
#43 Best Value Hotel in Guangzhou
#52 Luxury Hotel in Guangzhou
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Phoenix City Hotel Guangzhou 4.5*
Number of rooms: 573
Reservation Options:
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Also Known As:
Phoenix City Guangzhou
Hotel Phoenix City

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