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“The most terrible experience in 5 stars hotel”

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Shangri-La Hotel Guangzhou
Ranked #11 of 3,408 Hotels in Guangzhou
Certificate of Excellence
Shenzhen, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The most terrible experience in 5 stars hotel”
Reviewed 12 March 2014

If you have the chance don't check in at night time and be sure that they guarantee all the right service that you deserve for this type of hotel and all the right information. Il forno very good food





  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank vralmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review, 16 March 2014
Dear vralmi,

I am most concerned to read your comments. So that I can understand and ensure we take the appropriate action, I would be much obliged if you could contact me directly at slpg@shangri-la.com. Rest assured your feedback has my personal attention.

Philip Dewar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,642 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
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English first
Sydney, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 March 2014

Cant even begin to say enough about this hotel. From the moment we pulled up to the gate it was 5 star quality and service. For business or pleasure I certainly cannot suggest this hotel strongly enough and It is very conveniently located next to the Exhibition Center (5 minute walk). From the airport its about a 45 minute cab or limo ride which cost me about 170 RMB. so about $35 bucks. Staff were excellent as was the breakfast and 2 restaurants that i visited located within the hotel. 30metre indoor pool, sauna and spa were also awesome. Thanks

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review, 16 March 2014
Dear James R,

Thank you for sharing your recent stay at Shangri-La Hotel, Guangzhou! I am glad we were able to deliver an excellent experience during your stay. As the only urban resort in the hustling city, we provide an ideal place of warm comfort for both business and leisure travelers. During your next stay, I would recommend you also try our other three award winning restaurants as well as further explore the city with our complimentary shuttle bus service. We look forward to welcoming you back in the near future!

Philip Dewar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 March 2014 via mobile

Stayed at The Shangri-La for one night after having been dissapointed at The Westin close by. What a major difference! Its like comparing a one star hotel to a five star hotel. The service is impeccable and faultless. The rooms are nice, plush and very well maintained. The beds are very comfortable with very nice duvet. Air conditioning is stable and housekeeping stocks a very good humidifier if you find the weather too dry! Housekeeping does a very good job to keep you pleased. In general, the staff has very good english skills and a very strong service mind. Together this makes Shangri-La a true luxury hotel.


We also had lunch at the Chinese restaurant and the quality of the food served is spectacular. Staffs are very attentive and informative about the menu unlike other restaurants in the other hotel.

Overall, if you are doing business in the Pazhou area or attending an exhibition, staying at The Shangri-la will surely keeps you refreshed and perfectly relaxed for the next day not like some other bad western chain hotel nearby!

Stayed March 2014, travelled on business
Helpful?
1 Thank lxhipster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review, 9 March 2014
Dear lxhipster,

Thank you for choosing Shangri-La Hotel, Guangzhou for your recent business stay. We are glad that our services and facilities were to your liking. We look forward to welcoming you back to our unique "urban resort" for business, conference or leisure in the near future.

Philip Dewar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 March 2014

Stayed here for the GBE Trade Fair as it was situated next to the conference centre. This hotel is absolutely fantastic. From the moment we arrived we were treated as part of a big family. Service was given with courtesy and smiles, our room was spotless and the food truly wonderful. The gym and swimming pool were outstanding. I would highly recommend this hotel and want to say a big thank you to Toby who looked after my wife & I in Wok Too at breakfast and Lana Liu in the Lobby Lounge. A very special place

Room Tip: All rooms are excellent so no need to specify anything when booking.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review, 9 March 2014
Dear Stephen F,

Thanks for sharing your recent stay at Shangri-La Hotel, Guangzhou! It is our pleasure that you and your family enjoyed our Asian hospitality from the heart. I have personally passed your appreciation and gratitude to Toby and Lana and we look forward to providing you with another special stay soon!

Philip Dewar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palma De Mallorca, Spain
1 review
Reviewed 1 March 2014

I have stayed many times in Shangri-la hotel and with no doubt is the best hotel in Guangzhou. And probably the best thing is the treatment you receive from its staff, professional and over expectatives always.


Room Tip: Clean, very large and comfortable.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank PepeLlabres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review, 9 March 2014
Dear PepeLlabres,

Thank you for sharing your compliments of Shangri-La Hotel, Guangzhou! We are thrilled our services and facilities have exceeded your expectations. We look forward to creating another memorable stay for you in the near future!

Philip Dewar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 January 2014 via mobile

Amazing stay at the very top floor in executive room. Extremely helpful and friendly staff helped to plan and arrange our 24 hour visit of Guangzhou. Our room was huge and luxury. Very well prepared with complimentary fruits and a bottle of red wine and a welcome note from both the hotel General Manager and written in Russian language welcome from Director or Sales Russia and CIS. Nice variety of complimentary snacks were available through the day at the lounge as well as breakfast. We were taken care by the staff at all time, all enquiries were settled efficiently. Service Manager Maggie Huang were really helpful with city travel tips and made our day perfect. Thank you very much!

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Mishataratysha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLPGPR, Resident Manager at Shangri-La Hotel Guangzhou, responded to this review, 17 January 2014
Dear Mishataratysha,

Thank you for sharing your recent stay at Shangri-La Hotel, Guangzhou! We are glad to learn your satisfaction with our facilities and services, especially our Horizon Club team who made your visit in Guangzhou perfect. We look forward to providing you with another amazing stay in the near future!

Francesco Pantalone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2013

We booked through the Shangri-La hotel website, and took the package which included the free cooking lesson, RMB600 food voucher & breakfast. Fantastic value for money.

The cooking lesson was the highlight. Was very surprised it was a private lesson! they had the chef wear/dress for my wife & son and we got a 1 hour private lesson from a very good chef. Given we couldn't speak Chinese, the restaurant manager stayed and interpreted for us. It was fantastic. The cooked for us a 3 course meal! sweet & sour king prawns, fried rice & toufu with fish. All delicious!

Apparently not many people chose this package or show up to the free cooking lesson ( you have a choice of Japanese, Chinese, Thai or Italian). So would recommend to all and will happily do again.

Other points about the hotel. The kids room was too small and not many toys. It was in a glass room which I thought was a little dangerous for kids to be jumping around.

We wanted to use the putting green - but didn't in the end - you had to book the putting green, & then hire the golf club & golf ball. All adds up to be quite pricey.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank jwmchow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLPGPR, Resident Manager at Shangri-La Hotel Guangzhou, responded to this review, 1 January 2014
Dear jwmchow,

Thank you for choosing Shangri-La Hotel, Guangzhou for your recent stay with your family! The Gourmet Indulgence package is designed to create an exclusive and prestigious experience for our family guests and we are glad to learn that you absolutely enjoyed it. In the meanwhile, your valuable suggestions are very much appreciated and we will take some actions to ensure our facilities and services are truly family friendly. We are looking forward to creating you and your family another memorable stay in the near future!

Francesco Pantalone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Guangzhou

Property: Shangri-La Hotel Guangzhou
Address: No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Guangzhou
#5 Romantic Hotel in Guangzhou
#7 Family Hotel in Guangzhou
#10 Spa Hotel in Guangzhou
#11 Luxury Hotel in Guangzhou
#70 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel Guangzhou 5*
Number of rooms: 704
Official Description (provided by the hotel):
Shangri-La Hotel, Guangzhou is located adjacent to the Canton Fair with less than 1 minute walking distance to Guangzhou International Convention and Exhibition Center. Surrounded by lush gardens on an island in the Pearl River, the hotel's 704 guestrooms offer amazing views through the floor-to-ceiling windows of the nearby Pearl River and the greenery on the other side. The hotel offers its guest complimentary Wi-Fi and broadband internet access in all guestrooms and public areas. During the Canton Fair period, the hotel offers complimentary shuttle bus services to the fair as well as major hot spots across the city, with Wi-Fi available in the shuttle bus; guests can choose to take a walk or the shuttle between the hotel and the Canton Fair Complex. The Shangri-La offers a variety of dining options from East to West put together by award-winning chefs. Traditional Thai and fusion dishes are cooked up with imported herbs and spices at coolThai. Nadaman offers up the renowned menu of its worldwide Japanese fine dining chain. Guests looking for something more local can check out the regional Chinese offerings at Summer Palace. A selection of Asian favorites and contemporary international cuisine is available from the food-theater-style WOK TOO Cafe which provides both a la carte and buffet. Diners at the WOK TOO Cafe can eat inside the main dining hall, out in the garden or in one of the private dining rooms. Guests looking to eat Western cuisine can also head to il Forno, the hotel's Italian restaurant. Guests relaxing in the lush gardens around the outdoor swimming pool can indulge in a tropical cocktail or a light snack at the Poolside Bar & Grill. Live jazz performances accompany snacks and cocktails, coffee or afternoon tea in the Lobby Lounge. When night falls, guests can roll up to the Lift Bar on the second floor and enjoy drinks and snacks while looking out over the gardens and river. The flowing shape of this Guangzhou hotel's outdoor pool is lined by a tropical garden, giving guests a relaxing getaway from the hustle of bustling "Canton," and an indoor pool is also available. ... more   less 
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Also Known As:
Shangri La Hotel Guangzhou
Shangri La Guangzhou

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