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“I would never stay here again”

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Pullman Guangzhou Baiyun Airport
Ranked #18 of 3,394 Hotels in Guangzhou
Certificate of Excellence
Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“I would never stay here again”
1 of 5 bubbles Reviewed 15 August 2012

I had a lousy experience with this hotel. I booked it as i had a 9.10pm flight to Sydney & was traveling from Hog Kong so wanted a fews hours to rest & unwind prior to my flight.

From HK rang the hotel & spoke with the concierge to arrange a pickup from the train station which is about 1 hour away. He refused to help saying they had no cars left. I pushed him stating i am sure there are more than 3 cars in Guangzhou - only then did he bother to help. He arranged an alternate supplier. I ended up wishing he hadn't. The car stank of stale cigarettes & the driver on a wet busy road at times reached speeds of 150km/hr.

Anyway i had one objective in staying here for 3 hours - rest up for my night flight. I intended to do this by having a soak in a bath & then a couple hours shut eye. Well the bath didn't even work - the water pressure was incredible weak & the water that came out of the tap continually leaked through the useless plugged hole. Result was all i could get after 20 minutes of running the bath was about 10cm deep water.

Next for rest - the curtains are pathetic & don't work. They don't run all the way to the end of the wall & there is a mirror running along the side so it picks up even more light & then funnells a huge channel of light onto the bed & speciifcally where your pillow is. Bottom line - lousy design & i can't believe this is an Accor hotel. An airport hotel by its nature has as its basic function a need to provide beds for guests resting between flights at various times & i would guess many times this would be during the day. To provide a darkened room for sleeping is a minimal expectation of any guest in this situation. I would never stay here again & by China standards it is a rip off.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel1434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,568 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kerikeri, New Zealand
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 August 2012

We stayed overnight twice on a trip from NZ to Europe. Unfortunately, I had broken my leg a week before our trip so was confined to a wheelchair. We had informed the hotel that we would need assistance, and they did not disappoint.

We were met at the airport, before we had cleared immigration and customs, by a hotel representative with a hotel wheelchair, and helped through the formalities. To this point the airline, China Southern, had also provided exceptional help with a wheelchair and assistance. The hotel representative helped us onto a shuttle bus, and we were taken to the hotel.

All the hotel staff were so helpful, and courteous, the airport assistance really speeded up what would possibly have been a lengthy procedure otherwise.

We stayed on the executive floor which had a very nice, but not overly large room, and they even kept the executive lounge open for food a while longer for us as they knew we would arrive 20 minutes or so after it normally stopped serving. Our room was very clean and was ideal for a proper sleep after 12 hours in a plane.

The hotel being close to the airport, we wondered if we would be disturbed by plane noise, but not at all, even though planes seem to fly all hours of the day.

The service we received was exceptional, from everyone at the hotel.

Highly recommended.

Room Tip: If you reserve an executive room, you can go straight to the 6th floor to check in rather than poten...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MartinPavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Hotel Management Team at Pullman Guangzhou Baiyun Airport, responded to this review, 12 September 2012
Dear Martin, we are glad to know your perfect experience while you were staying at Pullman Guangzhou Baiyun Airport. It is always a pleasure to received positive feedback and we much appreciate your recommendation. We are sincerely welcoming you back to enjoy our the unique experience "Check in- Chill out"! Hotel Management Team at Pullman Guangzhou Baiyun Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 14 August 2012

Travelled through Guangzhou from Huangzhan to Macao. Pullman at Baiyun is a perfect stopover. We arrived very late at Guangzhou airport and it took us only 5 mins to walk to the Pullman hotel. The signs along the way from the arrival terminal to the hotel helped us find it quickly. The hotel provides a buggy ride to and from the reception if you have heavy luggage - very convenient indeed. Check-in was quick and friendly and an unexpected upgrade to a suite was a very, very pleasant surprise. The suite was beautifully furnished, both the lounge and bedroom were very comfortable. The only complaint was the hot water part of the tap in the wash basin in the bedroom was not working. There was another wash basin in the bathroom in the lounge area so no real issue but we reported it the next day. We wish we could stay longer to enjoy the suite and the facilities but unfortunately, we had an early start to Macao the next day. It was a brief but definitely 5 star experience!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CF W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Hotel Management Team at Pullman Guangzhou Baiyun Airport, responded to this review, 12 September 2012
Dear gokeen, thank you so much for your positive feedback detailing your overall enjoyable stay at Pullman Guangzhou Baiyun Airport. We are really delighted to learn that you are satisfied about hotel location, room, service and so on. Pullman Guangzhou Baiyun Airport is a new attitude hotel for International travelers, we are sincerely looking forward to servicing you again on your next visit in Guangzhou. Hotel Management Team at Pullman Guangzhou Baiyun Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 9 August 2012

It's so convenient being just a walk across the road from the airport. After 12 hours flying and another 11 ahead it was a touch of luxury to be able to lay down in a comfortable bed. Room very clean. Spotless sheets and towels. Appreciated the little extras like toothbrush and paste with the complementary toiletries.
Staff helpful and most had at least basic English.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BonnieBlueMountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Hotel Management Team at Pullman Guangzhou Baiyun Airport, responded to this review, 15 August 2012
Dear BonnieBlueMountain, much appreciated for your comment on your previous stay in Pullman Guangzhou Baiyun Airport. It is high encourage to receive compliment from our guests. Pullman Guangzhou Baiyun Airport is a new attitude hotel for International travelers, and we are looking forward to service you again in the near future. Hotel Management Team at Pullman Guangzhou Baiyun Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kettering, United Kingdom
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 August 2012 via mobile

A very large hotel within a stones throne of gate 13 of the departure lounge. A massive atrium over three floors with everything but people.
Staff were lovely and so was the room for an airport hotel it was fine.

Stayed July 2012, travelled on business
Helpful?
Thank Gene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Hotel Management Team at Pullman Guangzhou Baiyun Airport, responded to this review, 6 August 2012
Dear Gene L, we much appreciated for taking the time to give positive comments on your last stay in Pullman Guangzhou Baiyun Airport! We are happy to know that you had a enjoyable stay with us. Pullman Guangzhou Baiyun Airport is a new attitude hotel for International travelers , we sincerely looking forward to serving you again in near future. Hotel Management Team at Pullman Guangzhou Baiyun Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 31 July 2012

Situated opposite the main terminal, really convenient for the traveller to transit for traveller who has connection flight to other cities in China. The hotel has 5 star standards, considered a hotel with excellent service in China.

Most of the staffs able to speak english, though not very fluent, but good enough compare to other hotels in China. Breakfast provide lot of variety of foods with decent quality. The chinese restaurants there offers a quite good chinese cuisine.

The room is excellent, one of the cleanest in China, especially if you stay at executive floor. There is a lounge in executive floor for executive floor guess only which provide snacks and drinks also place to relax and meeting.

Overall, the hotel is good for place to rest in transit and also if you need to meet someone who stay in baiyun or guangzhou area before you continue your connecting flight.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 88Teddy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Hotel Management Team at Pullman Guangzhou Baiyun Airport, responded to this review, 6 August 2012
Dear Teddy A, Thank you so much for staying with Pullman Guangzhou Baiyun Airport and we are really delighted to learn you have a pleasant stay here! It is definately high encourage to receive compliment from our guests, and it is also huge encouragement to better serve continously. We look forward to welcoming you back in a near future and enjoy our unique Pullman experience "Check in - Chill out"! Hotel Management Team at Pullman Guangzhou Baiyun Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Guangzhou Baiyun Airport

Property: Pullman Guangzhou Baiyun Airport
Address: North of Airport Terminal of Baiyun International Airport, Huadu District, Guangzhou 510470, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Guangzhou
#7 Romantic Hotel in Guangzhou
#15 Spa Hotel in Guangzhou
#18 Luxury Hotel in Guangzhou
#20 Business Hotel in Guangzhou
#24 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Guangzhou Baiyun Airport 5*
Number of rooms: 578
Official Description (provided by the hotel):
Pullman Guangzhou Baiyun Airport is a 15-second walk from Gate 12 of Airport Departure Hall, ideally located in the heart of the Guangzhou Baiyun International Airport and 30-minute metro ride journey to city centre. With a modern style emphasizing comfort and contemporary technologies, the hotel provides 578 exquisitely furnished rooms, 3 unique restaurants and bars. 1,500㎡ pillar-free multi-functional Kapok Ballroom could be subdivided into 3 smaller venues; Concord Ballroom covers 460㎡ and we also have 20 different size meeting rooms. Hotel provides fully-equipped fitness & entertainment facilities as well, a 200㎡ gymnasium, 380 parking spots & a brand-new executive lounge. ... more   less 
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Also Known As:
Pullman Guangzhou Baiyun Airport Hotel Guangzhou
Accor Guangzhou Baiyun Airport
Novotel Guangzhou

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