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“Life Saver for Transit Passangers”

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Pullman Guangzhou Baiyun Airport
Ranked #19 of 3,396 Hotels in Guangzhou
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
49 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Life Saver for Transit Passangers”
5 of 5 bubbles Reviewed 18 January 2014

I arrived at 11 pm on 17th January 2014. The location of the hotel is very convenient it is only 2 minutes walk from Gate 13 Departure Gate of the Airport. After arrive at the door they helped me to carry my bag. The lobby is large, the room is very neat even not big but well designed and nice, everything was nice. I had a lunch in the buffet restaurant the food was delicious. They can compete with the other top hotels in the downtown. If next time I have to wait to long in the airport for the transit flight schedule, definitely i will stay again in this hotel. They deserve to represent Pullman brand. Well done.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, 21 January 2014
Dear Winata

Indonesia is a great place and we have many Guest from there, thank you very much to give us your comments so all Trip Advisor reader are updated about our unique Pullman Hospitality.

You really can not beat our Location, so convenient and time saving.
Our Bell boys are all focused to welcome Guests from all over the World.

The rooms are lean and efficient, you can find all amenities you need as professional traveler.

For all occasions you want to celebrate we make sure that you will always have a great time at our Restaurants “U8” Western restaurant at the first floor, “RIN” Teppanyaki also at the first Floor, and “Tian Yuan” Chinese Restaurant at the second floor, Buffet or a la carte, Breakfast, Lunch or Dinner our variety of dishes are very delicious.

It is a great complement that you compare us with the big ones in city down town, we always strive to be better and celebrate unique Pullman Hospitality.

We wish you a beautiful 2014 for you and for your Family, please see us again for your next stop over at our nice Pullman Guangzhou Baiyun Airport Hotel.

Kind regards

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,569 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Los Angeles
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 January 2014

If you are looking for the convenience of an airport location, you cannot beat this one. Heaven within walking distance of the terminals. Perfect place to rest, meet or connect. Western standards with Asian hospitality.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Jean_Pierre512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, 20 January 2014
Dear Jean_Pierre512

All our Trip Advisor Members are very interested in reading comments ,therefore we thank you very much for your honest review about your last stay at our nice Pullman Guangzhou Baiyun Airport Hotel.

It is true, our Location is unique,perfect and very convenient just right in the middle of the Guangzhou Baiyun Airport,only 3 minutes to the International and Domestic Departure Hall.

You absolutely right, in our Pullman Hotel are so many different cultures and nationalities it is really exiting to see the whole world in one place.

Please let us thank you for your recommendation of our Hotel and we all wish you come back soon to our Pullman Guangzhou Baiyun Airport Hotel.

Kind regards

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Serpong, Indonesia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 16 January 2014

The hotel itself was nice and the staff was friendly. I got home and found out they double charged my credit card and the second charge was double the amount I was supposed to have paid. I called and all they said was they had to "double confirm" they said they would email and after waiting almost 3 hours I have no response. I will never, ever, ever stay there or any other hotel affiliated with them. I hope they are ashamed.

Stayed January 2014, travelled solo
Helpful?
Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, 19 January 2014
Dear Philip R

Thank you very much for your comments and your encouraging words for our Hotel is nice and our Team was friendly.

To your point according the billing, our relevant Departments are already informed to clarify this point to assure in the future that will not happen again.

Please give us the opportunity to re instate your trust to enjoy our Pullman Hospitality.

Our Hotel Team is welcoming you back soon to our nice Pullman Hotel and wish you Happy New Year 2014.


Kind regards
Andreas

Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 13 January 2014

Location, service and design of this hotel are all of an extremely high standard. Surprisingly as it is so close to the airport-literally attached. Our first night we were upgraded to a suite....huge! and great for having a baby to sleep in a separate room. The food was quality and all the staff were helpful and friendly. We didnt make it to the pool as we used this hotel for stopovers between flights so i cant confirm nor deny the bathing cap rumors...LOL The second night we stayed was also pleasant except the heater didnt work but that kind of thing is bound to happen occasionally.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com

Helpful?
Thank Santha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, 15 January 2014
Dear Santha K

Thank you very much for your comments and to let all our Trip Advisor members know that
Our Pullman Guangzhou Baiyun Airport Hotel is well known for his helpful and friendly service.

We are always focusing to exceptional Pullman Service especially for families with children to guarantee a great experience.

To your point mention the heater we already informed our team to pay attention to provide
extra heater in case it is cold at the Guest room.

The Pullman Team say thank you for your comments and wish you and our Family Happy 2014.

Kind regards

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
1 review
5 of 5 bubbles Reviewed 9 January 2014

Best hotel ever! Service was outstanding, personnel has been very gentle and polite. Room even much better than i was expecting! I would certainly stay in this hotel once more if I'll be visiting Guangzhou again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com

Helpful?
Thank Tatiana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, 13 January 2014
Dear Tatiana

Thank you very much for recommendation and your compliments about our Pullman Guangzhou Baiyun Airport Hotel to all Trip Advisor Members.

This is really great and I will share this comment with our Team.
Your inspiring words are encouraging for all of us to deliver extra Pullman Service every day.

We all wish you Happy New Year and the same for your Family.

Our Team welcome you back soon to our nice Pullman Guangzhou Baiyun Airport Hotel.

Thank you very much again.

Kind regards

Andreas

Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Guangzhou Baiyun Airport

Property: Pullman Guangzhou Baiyun Airport
Address: North of Airport Terminal of Baiyun International Airport, Huadu District, Guangzhou 510470, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Guangzhou
#7 Romantic Hotel in Guangzhou
#16 Spa Hotel in Guangzhou
#19 Luxury Hotel in Guangzhou
#20 Business Hotel in Guangzhou
#26 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Guangzhou Baiyun Airport 5*
Number of rooms: 578
Official Description (provided by the hotel):
Pullman Guangzhou Baiyun Airport is a 15-second walk from Gate 12 of Airport Departure Hall, ideally located in the heart of the Guangzhou Baiyun International Airport and 30-minute metro ride journey to city centre. With a modern style emphasizing comfort and contemporary technologies, the hotel provides 578 exquisitely furnished rooms, 3 unique restaurants and bars. 1,500㎡ pillar-free multi-functional Kapok Ballroom could be subdivided into 3 smaller venues; Concord Ballroom covers 460㎡ and we also have 20 different size meeting rooms. Hotel provides fully-equipped fitness & entertainment facilities as well, a 200㎡ gymnasium, 380 parking spots & a brand-new executive lounge. ... more   less 
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Also Known As:
Pullman Guangzhou Baiyun Airport Hotel Guangzhou
Accor Guangzhou Baiyun Airport
Novotel Guangzhou

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