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Pullman Guangzhou Baiyun Airport
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Reviews (1,739)
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Reviewed 12 May 2014

Arrived into Guangzhou quite late for a central congress and decided to get some sleep before heading downtown. After finding the right signs in the arrivals hall, checking in was smooth and friendly, I was probably asleep within 1 hour of landing... Exactly what I wanted...
Even with traffic it was only 45 mins downtown in a taxi. Very happy with the location. They have a good open western esque restaurant with a great variety of food.... Then they have the almost empty Chinese fusion restaurant, I won't start a rant about the word fusion in restaurants, maybe extremely traditional Chinese would be more appropriate - English language was limited too, so I went elsewhere. Only point I'd make about the hotel was that my room was situated right by the main level balcony which had many people passing by and causes some disturbance.

Stayed: March 2014, travelled on business
Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded 15 May 2014

Dear Martin H

Thank you very much for your reply and your valuable comment about our nice Pullman Guangzhou Baiyun Airport Hotel.

It is great that you find our Pullman Hotel very easy and you could see the right signs at the arrivals hall.

Your comment about the friendly and smooth check In is also good sign that our team on the Reception doing a great service.

Very good that you could find a good sleep within 1 hour of landing this is exactly what is a five start Airport Hotel is about to have efficient Check In and find a good rest after a long flight.

Thank you for mentioning that you are very happy with the location even with traffic only 45 min. downtown in a taxi.

Our 24 Hours “U8 Western Restaurant” which is located First Floor East Wing where our Chef is celebrating wide ranges and great variety of dishes from all over the world.

We just introduced our next level of English training in all Restaurants to make sure our team
Is communicating well with the guest.

Thank you again for your honest review and give all our Trip Advisor members some insight
about our nice Pullman Guangzhou Baiyun Airport Hotel.

Yours sincerely

Andreas
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

  • Stayed: May 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded 13 May 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 May 2014

This is the closest hotel to the Guangzhou Baiyun Airport which is within walking distance. Other hotels near the airport all need the shuttle bus.

Although it's a 5 star hotel and the lobby looks gorgeous, it's a little bit old in the room. The room is clean but not very spacious. Good for one night stay for late arrival flight or early departure flights.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Luca_Luo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded 7 May 2014

Dear Luca_Luo

Thank you very much for comment and your review about our nice Pullman Guangzhou Baiyun Airport Hotel to all our Trip Advisor Members.

Our Hotel is right in the middle of on of the busiest Airports in china and you are right we are within walking distance to the Guangzhou Baiyun Airport; other hotels near the airport all need the shuttle bus.

Thank you also for your view about our lobby looks gorgeous and our Guest Rooms are clean.

We are in the middle of renovations of Guest Rooms and other parts of the Hotel to make it more nice for our Guests and presentable for the future.

Please give us some time ,we will do it step by step to make sure we get all done in nice and
Beautiful way for your next arrival.

We all welcome you back soon and wish you all the best in the meantime.

Sincerely

Andreas
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

  • Stayed: April 2014, travelled on business
    • Value
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    • Sleep Quality
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 2 May 2014

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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