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“Re-visit: Bad”

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Pullman Guangzhou Baiyun Airport
Ranked #20 of 3,408 Hotels in Guangzhou
Certificate of Excellence
San Francisco, California
Level Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Re-visit: Bad”
Reviewed 17 August 2014

We stayed here in 2011 and loved the place. I was sad to have an early flight and miss out on enjoying the hotel more. I even wrote a glowing review! So when we were to have a 15 hour layover in Guanzhou this summer i didn't hesitate to book the airport hotel to have a swim, shower, nap and meal before heading on our way. BOY was I wrong. We should've just stayed in the airport lounge. The room smelled horribly of mold and mildew like it had been closed up wet for weeks. It looked out onto the construction of another tower rather than the runways. The swimming pool was dank and in a dark cave. The food was overpriced and mediocre. Even the front desk staff was unfriendly. Such a difference three years can make. We are in and out of China every year and I would not stay here again.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanFranciscotoLDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, 20 August 2014
Dear SanFranciscotoLDM

Thank you very much for your comments and your honest review.

We appreciate your Loyalty to our Hotel and we honestly apologize for your incident happen during your stay.

Right now we are in the stage of renovating our Guest rooms and we also share your review with all our Department Heads to make sure there will be Action taken.

Please give us the opportunity to improve our Standards and we wish that you come back to enjoy your stay the way it should be because you know already we can do it.

Please feel welcome and let us show you our nice Pullman Guangzhou Baiyun Airport Hotel like you know us for the first time.

Sincerely

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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English first
Seattle, Washington
Level Contributor
168 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 15 August 2014

Two minute walk to the terminal. Very comfortable beds. The rare "potable" water tap in the bathroom. Clean, comfortable and well appointed. Free baggage storage. Absolutely no airport noise in our room! Fast and good room service meals and just enough English speaking channels on the TV if you're still having troubles falling asleep. As good as any airport hotel I have ever stayed in (and believe me, there have been plenty).

Room Tip: Grab a courtyard room...they are quiet.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank mblam7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 August 2014

We arrived Guangzhou past 01:00 am in the morning so we booked in and stayed in this hotel that is just across the road from the Baiyun International airport.

It is a very nice hotel and staff speaks fluent English (at least the front desk staff and porters that I spoke with).

We stayed only for one night so I did not make use of much of their facilities other than the restaurant for breakfast.

The room is reasonably sized and squeaky clean, bathroom facilities are more than adequate, and the free wifi is fast. This is one hotel that I can speak highly of the speed of their wifi.

Directions from the airport:

Pullman hotel is across the road from the airport but you have to be from the departure gate to cross the road. Here is how we got to the hotel.

On arrival ,after the luggage claim area, we looked for an elevator that will take us to the departure area. Instead of going straight out to the road from the arrival hall, we turned right and found an elevator and went one floor up which is the departure area. When we got to the departure area, we looked for gate 13 but found that it is closed; however, gate 12 which is closed by is open and is also an exit to get to Pullman hotel. Do not be misled by the use of the word ‘gate’ in this airport. Although it is clearly labeled ‘gate’, it is not a departure gate where you will board your aircraft. It is actually ‘door’ to get in and out of the departure area from outside the airport.

Pullman Hotel check-in lobby is on the ground floor of the hotel but because we use the departure gate of the airport to get to the hotel, we ended up on the third level. I went down to the ground level and met a porter who quite promptly came back with me to the third level and helped us with our luggage.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank FrChAKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, 12 August 2014
Dear FrChAKL

Thank you very much for your visit to our nice Pullman Guangzhou Baiyun Airport Hotel.

We appreciate your comment and the way you explain our benefits to all Trip Advisor visitors.

You are right when ever you come to our Pullman Hotel we so close just across the road from the Baiyun International Airport.

We are grateful that you comment the room is reasonably sized and squeaky clean, the bathroom facilities are more than adequate, and the free WIFI is fast.

All our Guests love our Free WIFI and speak highly of it.

Thank you for sharing that our Pullman Hotel check-in is on the ground floor ,so when you come from the Airport you are arriving a the Third floor level of the hotel then you can use our comfortable escalator down to the ground level where is our friendly porter who is promptly coming to assist you with our luggage.

Your comment is helpful for our Trip Advisor Family to make the right choice and stay with us.

Please feel welcome for your next visit and have a great time in beautiful New Zealand.

Sincerely

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 August 2014

If you're after an airport hotel, you can't go wrong with this one. It is literally right across the road from departures, so you only need to cross the road to check in the next morning. The rooms are very comfortable, and the staff are attentive.

  • Stayed October 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Europa2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, 10 August 2014
Dear Europa2011

Thank you very much for sharing your comment with our Trip Advisor family.

We have many transfer Guests from beautiful Australia and we are glad that you had a enjoyable time.

It’s great that you mention that our Hotel is perfect for a long stop-over, and that our rooms are very comfortable.

The distance to the Airport it is so close (very short walking distance) exactly 3.Min.and very convenient for all our guests from all over the World.

We are very proud that you tell everybody our team is very attentive and pay attention to make sure our Guest will have a great Pullman Hospitality.

Thank you again and we all wish you a super time in beautiful Australia.

Sincerely

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 August 2014

This hotel was perfect for when we had a long stop-over on the way to Europe and back. The rooms are decently sized and it is so close to the airport (very short walking distance) The hotel is modern and clean and the front desk staff were friendly and courteous. We had an early check in and an early check out as we were just staying at the hotel for around 20 hours on the way to Athens and back and there was no problem at all, fast and great service with a smile. Beds were comfortable and we woke up refreshed ready for our flight back to Sydney. If we had another stop-over in Guangzhou with any future flights we take I would not hesitate to stay at this hotel again. Amazing!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Toni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, 8 August 2014
Dear Toni G

Thank you very much for your reply and your great comments about our nice Pullman Guangzhou Baiyun Airport Hotel.

Your right when you saying that our Pullman hotel is so close to the airport (very short walking distance actually only 3Min.

Your comment about our front desk staff was friendly and courteous is very encouraging.

Cleanliness is very important in our Hotel and we are right now have renovations going on to make our Pullman Hotel more presentable.

Your comment about the Beds were comfortable and we woke up refreshed is also great because all our beds are loved by our Guests.

Thank, you very much for our last sentence “If we had another stop-over in Guangzhou with any future flights we take I would not hesitate to stay at this hotel again. Amazing.

You really enjoyed your stay and therefore we are all grateful and make sure that when you come back you will have the same treatment.

Please feel welcome for your next arrival and have great time in beautiful Australia.

Sincerely

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
236 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 3 August 2014

A large, modern hotel located just outside the airport terminal. All the facilities are well maintained and the front-desk staff competent and multi-lingual.

If you store luggage with the bell-staff make sure that every conceivable opening is securely locked. We stored our luggage after check-out and had a meal before we did our onward travel. At our next destination we discovered that every compartment of one piece of hand-luggage had been rifled and some relatively value-less items had been stolen. We won't stay at Pullman again.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank DennisJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, 6 August 2014
Dear DennisJA

Thank you very much for your pleasant comments and your sharing with our Trip Advisor Community.

It is always our pleasure to have Guests from beautiful Australia visiting our nice Pullman Guangzhou Baiyun Airport Hotel.

We are all grateful that you mentioning our large, modern hotel located just outside the airport terminal.

Thank you for telling all Trip Advisor visitors that our facilities are well maintained and the front-desk staff competent and multi-lingual.

To your point about your incident with your luggage, please let me apologize for your experience which is indeed unacceptable and we stepping up our rneasures to take Action.

Please be assure that we always following our promise for Great Pullman Hospitality.

I would like to give you my E-Mail address so you can contact me for more Information.
Andreas:qamgr@pullmanguanghzou.com

We all like to say thank you again and please have a great time in beautiful Australia.

Sincerely

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Guangzhou Baiyun Airport

Property: Pullman Guangzhou Baiyun Airport
Address: North of Airport Terminal of Baiyun International Airport, Huadu District, Guangzhou 510470, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Guangzhou
#7 Romantic Hotel in Guangzhou
#17 Spa Hotel in Guangzhou
#20 Business Hotel in Guangzhou
#20 Luxury Hotel in Guangzhou
#43 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Guangzhou Baiyun Airport 5*
Number of rooms: 578
Official Description (provided by the hotel):
Pullman Guangzhou Baiyun Airport is a 15-second walk from Gate 12 of Airport Departure Hall, ideally located in the heart of the Guangzhou Baiyun International Airport and 30-minute metro ride journey to city centre. With a modern style emphasizing comfort and contemporary technologies, the hotel provides 578 exquisitely furnished rooms, 3 unique restaurants and bars. 1,500㎡ pillar-free multi-functional Kapok Ballroom could be subdivided into 3 smaller venues; Concord Ballroom covers 460㎡ and we also have 20 different size meeting rooms. Hotel provides fully-equipped fitness & entertainment facilities as well, a 200㎡ gymnasium, 380 parking spots & a brand-new executive lounge. ... more   less 
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Also Known As:
Pullman Guangzhou Baiyun Airport Hotel Guangzhou
Accor Guangzhou Baiyun Airport
Novotel Guangzhou

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