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The Ritz-Carlton, Guangzhou
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Reviews (1,130)
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Reviewed 12 July 2014

When one stays at a Ritz-Carlton, expectations are usually high but I must say that the Guangzhou Ritz was simply phenomenal. I stayed in a Club Room and it was, without question, the best I have had the opportunity to stay in anywhere in the world. I have stayed at other Ritz-Carlton properties in Shenzhen and Singapore and they do not hold a candle to the value offered in Guangzhou. The concierge was in touch with me via email in advance of my arrival to ensure that everything would be as expected and it most certainly was. The location was good, although in a city the size of Guangzhou, it is difficult to find any property that would meet everyone's needs. The room was great, and the staff were incredibly helpful with any need or desire. We also had a large function at the hotel that went extremely well. Fortunately, we had a reduced rate for our group so I cannot comment on the normal value for money, but from start to finish, this was superb!

  • Stayed: June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewRogersRCGZ, General Manager at The Ritz-Carlton, Guangzhou, responded to this reviewResponded 15 July 2014

Dear Andy P,

It's a pleasure to read your comments and thank you very much for sharing your recent stay experience with us. I feel very proud when getting to know our Ladies and Gentlemen had delivered great service to you during your stay and made your event successful. Definitely I will share your kind note with my team. Thank you again and we sincerely look forward to welcoming you back to The Ritz-Carlton, Guangzhou.

Best regards,

Andrew C. Rogers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

You'll feel really special staying here. Guangzhou is so big and spread out, there's really no perfect neighborhood location, but it can be far from some of the other main tourist/shopping areas, like a 30 or 40 minute taxi... but it's also close to some of the newer areas.

The staff are amazing here, they all know your name right away. The concierge staff were particularly helpful. If usiing taxis to get around, have them write in Chinese all your destinations on cards to show the taxi drivers.

The lobby is gorgeous. I found a really good rate here, but food is super expensive. The dinner buffet is about $90, but looks spectacular. A la carte items are expensive, but a few more reasonable choices, like some Chinese dishes, and a hamburger etc. The food in the restaurant was amazing. The chef made a custom dish for me, not on the menu, to my liking, and it was just wonderful. Amazing service here. I think the breakfast buffet was about $50, so that starts getting expensive. Hunt for a Starbucks if you want to save money.

The standard room was gigantic in size, and appointed to the highest standards. Great wifi, great English t.v. channels too. Great insulation in the room, very quiet. If this room were in London, I have no doubt it would cost like $800 to $1,000 a night, so it's an amazing value here.

There are some shopping centers about 10 minutes walk, a convenience store possibly across a big street, and a 7-11 about a 10 minute walk (through the adjacent modern library building). A Starbucks about a 10 minute walk away, but it's the kind of hotel where it's not so easy to simply walk out the door and find other places to eat or shop. It's sort of in a business area with big buildings. They give lots of free bottled water in the room.

Looked like a subway station is about a 5 or 10 minute walk away. A nice pedestrian walking mall, and lots of beautiful modern buildings all over.

Overall, wonderful place with top staff. I do consider it an excellent value for what it is.

Room Tip: Views that include the gigantic Canton tower are about $50 more... that seems a bit pricey to me, but i'm sure the view is beautiful. Otherwise, you might be looking at a construction site nearby, or into an adjacent building.
  • Stayed: June 2014, travelled solo
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2  Thank pattayainsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewRogersRCGZ, General Manager at The Ritz-Carlton, Guangzhou, responded to this reviewResponded 1 July 2014

Dear Pattayainsider,

Thank you very much for taking time in writing us such a nice note. I am delighted to know that you had an enjoyable stay at The Ritz-Carlton, Guangzhou, and were well taken care of by our Ladies and Gentlemen. I’m so glad you enjoyed the guest rooms, had a chance to enjoy our restaurants, and take advantage of our convenient location overlooking the Pearl River.

On your return trip, I recommend you take some time to explore the Library, Museum and Huacheng Square which are located just outside our front doorstep.

Until then, thanks again for staying with us and I look forward to welcoming you back to Guangzhou again soon.

Best regards,

Andrew C. Rogers
General Manager

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Reviewed 24 June 2014

Great Hotel to stay in, close by to everything. Rooms are nice and clean, quality hotel for Guangzhou area. Stayed there many times and they are always helpful. Very big variety for breakfast from all different countries. The Italian restaurant is great too.

  • Stayed: April 2014, travelled on business
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1  Thank Ziad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewRogersRCGZ, General Manager at The Ritz-Carlton, Guangzhou, responded to this reviewResponded 27 June 2014

Dear Ziad K,

Thank you so much for providing your feedbacks on your recent stay experience with us. I appreciate your continuous supports, staying at The Ritz-Carlton, Guangzhou for many times. And I am delighted to know that you have been well taken care of by our Ladies and Gentlemen, who always make me feel proud of when the Ritz-Carlton genuine care and comfort is delivered to our guests. The buffet breakfast at FOODS and the authentic offerings at LIMONI are definitely the highlights in the hotel.

Looking forward to welcoming you back to the “home away from home”.

Best regards,

Andrew C. Rogers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

Very nice hotel. Dining was excellent. The restaurant "Foods" was buffet style, and had dishes from all over the world. Something for everyone, and kid-friendly. Beautiful pool though construction outside hotel (construction rampant throughout Guangzhou) does create some noise pollution. Service in all areas was very. Had an issue with room air conditioner in one of the rooms that we had. Manager moved us to an upgraded room, which was a pain having to pack everything up, but new room was beautiful. Dining in hotel can be expensive.

Room Tip: Request a river view. City view is not very impressive.
  • Stayed: June 2014, travelled with family
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Thank mikeys2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewRogersRCGZ, General Manager at The Ritz-Carlton, Guangzhou, responded to this reviewResponded 25 June 2014

Dear Mikeys2,

Thank you so much for taking your time in writing this note and sharing your recent stay experience with us. I am thrilled to know you had a great time, enjoying the excellent buffet at FOODS and the exceptional service that all the Ladies and Gentlemen at The Ritz-Carlton, Guangzhou genuinely delivered to you.

Looking forward to welcoming you back to The Ritz-Carlton, Guangzhou.

Andrew C. Rogers,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We had a party of 4 on a business trip to China and stayed at the Ritz for 3 nights. The staff in the club lounge was unbelievable. Each remembered names and who was with who. The concierge staff was incredibly amazing. I took a cab shopping about 15 minutes away from the hotel and could not get a cab to bring me back. It started to pour so I called my husband and asked him to ask the concierge what kind of cab I should be getting. She said forget that we are coming to get her. A Mercedes sedan shows up with driver and Pauling of the concierge staff with an umbrella and they take me back to hotel. Then Pauling spends time with me telling me all about Guangzhou, provides me with beautiful souvenir book and a gift for my grandson. It floored me! Then at breakfast my husband told the club lounge staff how much we enjoyed the inspirational saying cards on the tables each day. Before we left, they had gone out and bought the actual book the sayings came from and presented it to my husband. Really!
Rooms were absolutely beautiful and so clean. Anyone we encountered in the hotel was professional AND nice! What a place!!!!

  • Stayed: May 2014, travelled on business
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Thank Kim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewRogersRCGZ, General Manager at The Ritz-Carlton, Guangzhou, responded to this reviewResponded 24 June 2014

Dear Ms. Kim K,

Thank you very much for your compliments. We are so pleased to hear that you enjoyed your stay in Guangzhou. You are absolutely experience the highlight of The Ritz- Carlton, Guangzhou: the hotel within hotel - Club Experience, which is definitely the best place to stay. I'm so glad to hear that you had an enjoyable experience and our Ladies and Gentlemen had delivered exceptional service to you. I believe recognition spurs repeat performance and I will definitely share your kind comments with my team. We sincerely look forward to welcoming you again in Guangzhou. Again, thank you very much for your recognition.

Sincerely,

Andrew C. Rogers
General Manager

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