What a shame. If you go onto the website of this hotel it promises three things: an 18 hole golf course, a Chinese and Western restaurant and a swimming pool. Sounds too good to be true for the price? There is a simple reason for that: it is too good to be true! There is no 18 hole golf course, just a driving range; the restaurant is only open for breakfast, and is solely Chinese, You can't even get a beer in the evening, and the swimming pool? Well I am sure that newts and frogs would enjoy it given the mouldy green stuff floating on the surface, but being neither, we didn't. Worst aspect: when we did raise these issues with them (and yes, a few do speak basic English, but our miming skills were developed to expert levels!) they just said it wasn't their fault what agents and web sites said - this is what they did. Requests to speak to the manager/owner - anybody, brushed off. No attempt to do anything with our feedback. Saddest aspect: we have been in China for nearly a year so are very used to Chinese hotels and are not making these comments lightly. Even sadder, most of the staff try to be helpful, and if the hotel told the truth: that it is actually a pleasant get away from it all b&b, a kind of peaceful haven with nice grounds and good rooms outside the hustle and bustle of Guilin itself, then we would rated it higher. Say even a 4. But rated against what it says about itself on the website, a 1 is about right. In England it would be a prosecution under the trades description act.
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