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“Customer Service is not in their vocabulary”
Review of Hong Kong Hotel

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Hong Kong Hotel
Ranked #236 of 659 Hotels in Guilin
Reviewed 11 August 2010

Certainly not for English speaking guest as there were no English speaking staff. You'll get a shoulder shrug and they get on with their business. Had 7 rooms, 3 nights booked, Thu, Sat and Sun. Tried to book a room for Fri so we can just leave our bags but hotel wanted to charge us for 2 nights as check-out was 1200 for Fri and check-in for Sat was not until 1500. The staff got angry when we thought he did not understand he was going to basically charge us a night for the 3 hrs between checkout for Fri and checkin for Sat. Room was small, warm and cigarette smell. Fridge was not plugged in as the plug was different from the outlet. No shower cover/door so the whole bathroom gets wet. The sitting lounge in the lobby was noisy with a goup of young people speaking loudly, one without shirt and another with shirt folded up with his tummy showing. The staff did nothing to quiet them. No internet in the rooms or the loung in the lobby but a little spot at the check-in desk. On checkin, make sure nothing is missing in the room, and on checkout make sure to walk through your room with them. The hotel wanted to charged us for a pair of slipper which they claimed was missing from the room, a tower which they claimed had an unremoveable stain and a missing face tower. Tried to cancel our Sat night but did not have 24 hr notice for refund but did manage to cancel Sun night.

  • Stayed: August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank aikshenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 17 of 36 reviews

Reviewed 5 November 2017
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  • Stayed: July 2017, travelled with friends
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    • Cleanliness
    • Service
Thank lung23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2016 via mobile
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Stayed: October 2016, travelled as a couple
Thank yubaih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2016 via mobile
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Stayed: May 2016, travelled on business
Thank Mehdi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013
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  • Stayed: September 2013, travelled with family
    • Location
    • Service
Thank ted123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 29 July 2011
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  • Stayed: July 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed 7 July 2011
Google Translation

  • Stayed: August 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hong Kong Hotel

Address: No.141 Xihuan First Road, Xiangshan District, Guilin 541002, China
Region: China > Guangxi > Guilin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #236 of 659 Hotels in Guilin
Price Range: £14 - £54 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hong Kong Hotel 4*
Number of rooms: 260
Reservation Options:
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