I stayed at the Shangrila Guilin and all Shangs are getting so predictable that they can be a bit boring too. once you see a shangrila you have see them all. big impressive lobby, same old luxury décor and same FNB concepts. rooms are well designed but again boring in design.
maybe they should hire new designers and change a bit their mind set as what luxury should be in todays competitive hotel world.
Staff are not as professional as in other locations, quite logic bearing in mind this is Guilin, with waiters they don't clear the dirty dishes, don't assist as much as they should, and the buffet offer has more quantity than quality.
I paid Horizon Club Floor and surprisingly for lunch time snacks at the club lounge there was only 3 type of fruits, sweet bread and nuts. they explained to me that the club only serves better food for breakfast and cocktail time but not for lunch. after I complained a few times - as a club should have at all times decent snacks even more when is a Shangrila - they invited me for their lunch buffet.
u always expect a lot from this type of hotels but this time I did not get any superb feeling.
shangrila needs a revamp !!
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