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“5-star price tag with 3-star return”

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Shangri-La Hotel Guilin
Ranked #2 of 623 Hotels in Guilin
Certificate of Excellence
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“5-star price tag with 3-star return”
Reviewed 7 July 2014

You will be woahed by the 5-star lobby and decorations but you will be very soon disappointed by its food and drinks, especially in the Horizon Club - Just CHEAP.
Staff are very friendily, helpful and professional.

Room Tip: If you book a river-view room, make sure you ask for one with more view of the river instead of look...
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
3 Thank Bchan324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,104 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014

Extraordinary service level and overall atmosphere for mainland China. Most of the staff speaks English and understands your needs. The Shang is like an island in Guilin where you can relax and calm down.

Room Tip: Missing a sound system.
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Alex N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 4 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 July 2014 via mobile

My girlfriend organized this trip as a surprise and I must say the scenery from the hotel is amazing. Hotel itself is of good quality and rooms are comfortable and well equipped (if you like the chinese style). The hotel seriously lacks in atmosphere and the food in the Chinese restaurant and the lobby are very poor. The concierge team is nothing short from being totally incompetent. The tour that was organized was a total disaster with no information being passed to the tour guide (even the hotel umbrella had holes in it).For those who plan in a tight schedule to the airport be aware that the timing are totally wrong.
We were lucky enough to upgrade the room for and extra 240 RMB per night and got access to the business lounge. The team there is very nice and the happy hours saved us from another horrible meal.
We highlighted the issues to management and they just ignored the comments...

Stayed July 2014
Helpful?
3 Thank heiner h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central Norway, Norway
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 July 2014

This is a very big, elegant hotel, with resort facilities of outdoor pools and a bar, in front of the river, with beautiful views. A very small part of it is under construction and rehabilitation, BUT! during my stay a couple of weeks ago, this was limited to a couple of the highest floors on one wing, and only visible if I went outside and looked at it. It was completely undetectable from anywhere I was in the huge hotel, from the lobby to the restaurants, to my room. I only noticed it because it was mentioned in a TA comment, so I looked for it. Its a very large luxurious hotel, and its difficult to imagine that it would be detectable or inescapable. I only mentioned it because I read a comment about it, worried slightly, and wanted to say its hard to imagine anyone being bothered about it.

If you want to take a Guilin River tour, the hotel will set it all up for you, from the mini-van to the river, to its guide on the boat down the river, to bringing you up to the hotel by mini-van from the tourist town 4-5 hours down the river, after an hour of looking around, which can be fun. Couldn't be easier, for about 550 Yuan, $100.

In good weather, the views from the hotel are about as great as from the river. I had a view facing the river. There must be rooms facing the other way. If so, I would try pretty hard to get a room with a good view across the river. I would rank it among the great hotel views of my life.

One consideration is that this hotel is not in the center of Guilin. It takes you a while to get there, and you would have to take a cab or an evening boat cruise to see the center of Guilin, which I hear is quite beautiful. But, to me the hotel is so great, it is worth it. I read that this Shangri-La is one of the "older properties." Perhaps somehow historically, but I might mind the company of anyone who had much to complain about there. I just thought it looked beautiful.

The staff were completely attentive and helpful, the greeting hostess in her costume beautiful, and though I sadly did Guilin in a one-night one-day fly by, they were completely gracious about a late afternoon in their lobby and dinner before I took a cab to my plane.

Room Tip: I only spent one night there in one room. Mine faced the river and sunset. They must have rooms wh...
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al_S341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corner Brook, Canada
Level 6 Contributor
244 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 30 June 2014 via mobile

Loved this hotel. Modern, beautiful & very clean.

Our room was amazing. Ceiling to floor windows overlooking the river & pool.

Huge selection on the breakfast buffet. Delicious food.

Ate in the pub one night & had a very good western pub type meal.

Our only minor negative observations: aside from the reception staff, the English of the staff wasn't great. Also, it took a very long time to get drinks in the pub & the lobby bar.

Great hotel.

Stayed June 2014, travelled as a couple
Helpful?
Thank Mappie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014

excellent trip location excellent and food excellent room very clean staff very helpfull.swiming pool very clean and big it was nice outside ,the staff from the hotel help us to have a taxy for the 3 day's


  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Florea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 June 2014

Hotel has a great location, beautiful views and very nice facilities. The lobby is impressive, rooms are very comfortable, great hotel pool and amazing breakfast. Great hotel for families, get adjoining rooms. I would definitely stay here if I am in the area again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovetotravel1234665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Guilin

Property: Shangri-La Hotel Guilin
Address: No.111 Huancheng North Second Road, Guilin 541004, China
Region: China > Guangxi > Guilin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 623 Hotels in Guilin
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 439
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