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“Older Hotel, Across from the River”

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Sheraton Guilin Hotel
Ranked #9 of 619 Hotels in Guilin
Los Angeles, California
Level Contributor
56 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Older Hotel, Across from the River”
Reviewed 25 November 2013

As far as I understand this is one of the nicer hotels in Guilin, Plus, being a Starwood member made the decision easy. I thought the hotel was older but nice and well located by the River and within walking distance from restaurants and shops. We are gold reward members so we were supposedly upgraded but I wasn't super impressed by the rooms, however, I didn't see the alternative. All in all a decent choice for a short stay in Guilin.

  • Stayed October 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
Helpful?
2 Thank Wrldtrvlr74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 2 December 2013
Dear Valued Guest,
Thank you for your valuable comments, and thanks for your support to the Starwood.
We are truly disappointed to learn that our upgraded room didn’t come up to your expectations.
We sincerely hope that we or our colleagues in another Sheraton will have the pleasure to welcome you again.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,145 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 November 2013

From the outlook, the hotel looks a bit old and not so impressive. However, the lobby and interior are much better than the exterior. The room is reasonably spacious and has all the things a tourist needs. The bed is comfortable (though I personally find it too soft) and sheets are clean. Buffet breakfast and lunch are pretty good and there are a fairly wide choices of food according to the Chinese standard, though I must say the style is very oriental. If you rank this hotel according to western standard, it would be an average Sheraton hotel but a fairly good one according to Chinese standard.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorothy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, 27 November 2013
Dear Valued Guest,
Thank you for providing your kind feedback about your recent stay with us.
We are delighted to know that you have a pleasant surprise during your stay, and we will certainly continue to do our best to ensure our guests have a great time with us.
We look forward to your return trip to Sheraton Guilin soon.

Best Regards,
Silvio Autuori
General Manager
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Columbus, Ohio
Level Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 November 2013 via mobile

We stayed here while on tour for the Li River cruise. Very large open atrium with a rather noisy eating area , food ok but nothing special, hotel needs overall update. The service was very good. Location close to shops and restaurants

Stayed November 2013, travelled as a couple
Helpful?
1 Thank gardener46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, 27 November 2013
Dear Valued Guest,
Thank you for choosing Sheraton Guilin Hotel and taking the time to post your comments.
We will surely keep your comments under consideration, when planning for the coming year.
We are looking forward to welcoming you back for your next holiday.

Best Regards,
Silvio Autuori
General Manager
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Nishinomiya, Japan
Level Contributor
384 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 23 November 2013

It is an 80's hotel that is in need of a face lift. There seems to be a lot of brown and reddish brown which was popular back then.However the building is relatively well maintained and everything was clean.

Whatever flaws in the building can be overlooked by its location. Across the front is the Li River, behind is the ZhengYang Pedestrian street. A block away is the town central plaza and 20 minute walk is Fubo Hill. Everything is convenient. Bars, restaurants, coffee houses from all corners of the globe, foot massages, to souvenir and high end department stores are all within a block away.

All staff speaks English and their service is impeccable.

Breakfast is standard Western and Chinese fare. Nothing spectacular but nothing to complain about.

Since most of our trip was spent outside sightseeing, the exterior look of the hotel didn't seem that important. In Guilin, there seems to be only a couple of international hotels to choose from and to get this type of location for the price point they offer, both my wife and I feel it is a great choice.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CanuckJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, 27 November 2013
Dear guest,
Thank you for sharing your experience with us.
We are pleased to know that you enjoyed the hotel’s location.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.

Best Regards,
Silvio Autuori
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
159 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 14 November 2013

We had a one night stay here on our way to the river cruise, teh location is very good, close to the river walk and downtown restaurants. We had a room overlooking the river, which had good views but was noisy as teh A/C did not work so we had to have the windows open. The breakfast buffet had a lot of choice but quality was varied, service was pleasant but a bit haphazard

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 20 November 2013
Dear Valued Guest,
Thank you for sharing your review of your recent stay with us.
We are delighted to hear that you like our location.
We thank you for your feedback and hope you will choose Sheraton Guilin Hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
266 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed 14 November 2013

While we realise that this hotel is part of an international group, nevertheless we thought it was disappointing that there was absolutely no indication from the building or our room that we were in China. Not a picture nor an ornament. The lobby was a large totally anonymous area with no attempt to make it welcoming or user-friendly. I note some reviewers have said that the property looks its age but our room was absolutely fine, quite spacious and well maintained and may well have been recently refurbished. The location of the hotel is good with lots of restaurants and shopping near by as well as the river and lake. For us the worst thing about the hotel was the scrum at breakfast. Because the hotel seems popular for tour groups, large numbers of guests wanted breakfast at the same time and there were queues to get a table. Once seated it wasn't always easy to attract the attention of the very busy staff for coffee etc. While there was a fair selection of food at the buffet, it had to keep being replenished because of the crowds and, if you could be bothered to have something cooked, you had to wait in a queue. Not a good start to the day!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jinty27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 18 November 2013
Dear Valued Guest,
Thank you for choosing Sheraton Guilin Hotel and leaving us such valuable comments.
We are very sorry to learn of your concerns regarding your breakfast experience, and we greatly appreciate your comments as this will guide us to make improvement.
We look forward to have the chance to host you again soon and show our improvements.
Best Regards,
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Tianjin
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 November 2013

Stayed just one night at this hotel. The quality is good - great lobby area and in a great location, opposite the river and an abundance of bars and restaurants in the area just behind the hotel. The rooms are adequate and commensurate with the room rates.
Received some outstanding service from a guy named Jameson, the concierge. I experienced heavy rain while in Guilin and eve though I had not stayed at the Sheraton the prior night (as I was in Yangzhou), I came back to the Sheraton to spend the afternoon while waiting for the delayed flight. Jameson could not do enough for me - checking flights on websites, making calls etc.
it's the people that distinguish good from bad hotel experiences - this was very good, because of the people.
When in Guilin again, this is the place I will stay.
By the way, great bed and pillow.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 18 November 2013
Dear Valued Guest,
Thank you for your encouraging comments.
We are very pleased that our service has made you satisfied and happy to hear that you will return. Your compliments will certainly be passed on to Jameson and our team.
We are looking forward to having you back soon.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Guilin Hotel

Property: Sheraton Guilin Hotel
Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Region: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Guilin
#7 Luxury Hotel in Guilin
#15 Best Value Hotel in Guilin
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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