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“Wonderful beds! And good location”

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Sheraton Guilin Hotel
Ranked #10 of 613 Hotels in Guilin
Oxford, United Kingdom
Level Contributor
99 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Wonderful beds! And good location”
Reviewed 16 February 2014

Only bed in China that was comfortable! The Sheraton has European standard comfortable king size bed. What a luxury after 10 days of sleeping on hard boards.

The hotel provides all the comfort and luxury of a western hotel. With a good location in Guiln on the river, and many restaurants within walking distance.

Stayed March 2013, travelled as a couple
Helpful?
Thank Travellingbear44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 21 February 2014
Dear Valued Guest,
Thank you very much for your wonderful feedback.
We are pleased to know that you enjoyed our beds and location; indeed Sheraton bed is very comfortable, and the sweet sleeper bed is one of the Sheraton unique core products, it helps you get a perfect sleep.
We look forward to welcoming you back again soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,130 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hamburg, Germany
Level Contributor
232 reviews
216 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 16 January 2014

Hotel is an about one hour drive from the airport, which of course depends on the traffic.

It is located at river, although the trees are so high, you don't really see it.

Rooms are quite large. Bathroom has a tub and a walk in shower. Water is somewhat limited and difficult to control the temperature.

Beds are quite soft - normal for western standards.

Electric plugs are on the other side of the room and desk. There is no plug next to the bed, so use an extension cord of 3 meters, if you need power next to the bed, e.g. to recharge the mobile

Breakfast is good, 2 or 3 different cheeses and other western goodies. Bread is somewhat boring, as tasteless baguette and toast is available. Of course all kind of danish etc etc are available.

Internet is lousy. It is slow and when many people are using it, like in the evening, you cannot really use it. Skype and VPN are working. In the morning it was slightly better. It is free and WLAN / Wifi based. The good thing is that you don't need to register. All your devices can be easily connected.

The hotel is quite large and if you don't like walking, better ask for a room close to the elevator.

I think the basic hotel must be about 25 years old and then they renovated it. Heating was not controllable in my room, I turned it off and opened the window. Then it was comfortable.

  • Stayed January 2014, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yogimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 22 January 2014
Dear Valued Guest,
Thank you for taking the time to give us such a comprehensive review on TripAdvisor.
We are glad to hear that you like our location and beds; indeed Sheraton Sweet Sleeper Bed is very comfortable and it's one of the unique core programs in the Sheraton.
However, we still failed in some aspects. Your comments have been very helpful for us to improve. We'll definitely see to these issues you mentioned in your review.
We are looking forward to welcoming you back to Sheraton Guilin Hotel.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hiroshima, Japan
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 January 2014

Stayed there with the family. Average hotel with good location, the staff could speak English. The buffet breakfast is really nice, kids have good choice for eating. We booked a taxi for the day and had a look at the local attraction: the caves, the boat ride to the Elephant mountain and the birds which the fishermen use.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Hero147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 16 January 2014
Dear Valued Guest,
Thank you very much for staying with us and taking the time to write us this review.
It is nice to know your kids enjoyed our breakfast.
We are looking forward to welcoming you back for your next holiday.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 January 2014

This hotel was average and I only stayed for weekend! But it's pretty close to a lot of tourist attractions: caves, etc! The place works and if you like no noise: YOU GOT IT! Staff speak slight English and speak all Chinese!

Room Tip: Choose a suite or higher!
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 10 January 2014
Dear Valued Guest,
Thank you very much for your review.
We are pleased to know that you enjoyed the hotel’s location.
We hope to have another opportunity to welcome you to our hotel and provide you quality services and facilities.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, VA
Level Contributor
115 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 5 January 2014

My family and I stayed in this hotel as part of a fantastic China tour with China Spree! The room wasn't huge but comfortable and exceptionally clean. The buffet breakfast (included in our tour) was outstanding - endless choices and great quality! The hotel is in a great location. We explored all around - there is a beautiful walk following the river across the street, a nice park with lovely pagodas that are lit up at night (lots of Chinese tourists and even some free bands), and lots of shopping near by. Gulin is a beautiful city with a stunning landscape. Don't miss the Li River cruise, Long Sheng (fantastic Dragon Spine Rice Terraces) and the Reed Flute Cave.

We visited in early May, which was a great choice. It's right before high season, so we enjoyed lower rates, cooler weather (although it was very warm), and fewer crowds. I would definitely stay here again if I returned to China.

  • Stayed May 2013, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Love2TravelVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 10 January 2014
Dear Valued Guest,
Thank you for taking the time to send your comments on TripAdvisor.
We appreciate your positive feedback and your comments have been shared with the team who are proud to have made your stay pleasurable.
Once again, thank you for your kindness and support and we look forward to having you back soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guangzhou, China
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 January 2014

The Hotel is rather dated and the rooms could do with a make over. The staff are helpful but not very well trained, especially in the restuarants. Breakfast was average and both nights we were there, we ate at the Chinese Restaurant downstairs. Many items on the menu were not available and what was available was average. Even though it was not busy both nights, with only several tables occupied and staff in abundance, it was not always easy to attract their attention when needed. The hotel's location is convenient but it does not live up to the brand name! From what we saw of Guilin, I would not go again.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roberta088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 10 January 2014
Dear Valued Guest,
Thank you for sharing your experience with us.
Our team truly cares about guest’s experiences, your comments on our restaurant are appreciated and we will make immediate improvements.
We look forward to have the chance to host you again soon and show our improvements.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
104 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 29 December 2013

I was shocked at the service, level of hospitality and quality of this hotel. I have traveled throughout China and cannot believe this hotel can fly the Sheraton flag.

There are two parts to this hotel, the original and the addition built on. We stayed in the newer part. The rooms were unbelievably hot (as all hotels rooms in China are in winter but this was ridiculous). When we asked for a fan we were told our traveling companions had the only fan in the hotel sent to their room. When asked if we could turn down the temperature a resounding no was heard. The room was so hot it was not possible to sleep. The service was curt, rude, and it felt like we were inconveniencing the staff.

There are not many choices in Guilin for Western-branded hotels. Be forewarned of the subpar standards of this particular Sheraton hotel.

Room Tip: Ask for a fan to help cool your room upon check-in. And they only have one, so ask fast.
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickinSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
桂林喜來登飯店, Sales Specialist at Sheraton Guilin Hotel, responded to this review, 3 January 2014
Dear Valued Guest,
Thank you very much for taking the time to review our hotel.
We are sorry to hear of your disappointments about the problems you encountered with the room and service. We had shared your concerns with our team to make future improvement for future guests.
I sincerely hope that this experience will not deter your patronage from our Sheraton brand in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Guilin Hotel

Property: Sheraton Guilin Hotel
Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Region: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Guilin
#8 Luxury Hotel in Guilin
#14 Best Value Hotel in Guilin
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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