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“Basic hotel, good location”

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Universal Guilin Hotel
Ranked #19 of 612 Hotels in Guilin
Melbourne, Australia
Level Contributor
748 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
“Basic hotel, good location”
Reviewed 1 December 2013

This hotel is located on the banks of the Li River. It seems to have two basic views ... either your room has a view of the River, which is fascinating - the traffic going by is a constant source of interest. There's the "other" side also, which looks at neighbouring buildings - so ask for a river view if you have a choice. Like most hotels in China the beds are on the hard side. The plumbing is not great, so take care what you put down the toilet - even too much toilet tissue can be too much for the system. Its clean, secure and relatively quiet though. All the rooms have tea/coffee making facilities, a fridge with simple minibar and a afe.

Room Tip: Choose a room with a river view otherwise you'll be looking at other buildings (into neighbours...
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali_Hawkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Manitoba
Level Contributor
112 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 12 November 2013

This hotel is located on the banks of the Li River and within a few steps of a shopping area with lots of intriguing merchandise and restaurants. Views from the rooms facing the river are very nice. The rooms themselves are spacious and well appointed although the non-flat TV set was a bit of a throwback. The beds were comfortable but firm and, even though our room faced the main drag, was quiet. Breakfast was, typically, buffet style with choice of Western and Chinese dishes. The staff at the registration desk was pleasant and, if one of the receptionists did not speak English, another staff member jumped up to help. Actually, with the exception of a very spotty wifi signal in the hotel lobby that seemed to disappear when walking two steps away from the "sweet spot" there's not much negative that I could mention. I would stay there again

Room Tip: Get a room that faces the Li River for good views of the river and the karst mountains on the other...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wandererMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toowoomba, Australia
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 November 2013

Positives
* Pleasant location - set right beside the beautiful Lijiang River, right in the business centre of Guilin.
* Room clean and comfortable but very basic.
* Free Wifi in reception area only.
* Standard breakfast with average selection.

Negatives
* Extremely firm bed.
* Carpet appeared very dirty, rooms could use a bit of refurbishment.
* Deposit box had to be requested.

Okay for a very short stay. Recommend you put extra quilting on the bed if you want a good nights sleep.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SEasiajetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annecy, France
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 October 2013 via mobile

Good things first:
- room is large and clean,
- free wifi in the lobby,
- breakfast is fine,
- very central location in Guilin so it is convenient to walk around.

Then comes the improvement points:
- staff absolutely not friendly not to say unpleasant and impolite despite we are client of the hotel
- room was supposed to have a river view but we ended with one on the other side with a lovely view on very old buildings and other rooms of the hotel,
- beds are hard like you are actually sleeping on the floor
- you hear everything from your neighbors up, down and next to you
- bathroom flooded when shaving because the sink was clogged up

Overall: fine for the location but would not recommend otherwise.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank JayB74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Geneva, Switzerland
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 October 2013 via mobile

Location is good and central.
WiFi in the lobby.
Bed is very hard even by chinese standard.
Shower hole was blocked up in our room so we ended up with water way above the ankles at each shower.
Carpet in our room was really dirty.
Staff was unpleasant and impolite.

Stayed October 2013, travelled as a couple
Helpful?
Thank Sasi17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wimborne, Dorset, England
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 18 October 2013

Large comfortable rooms though beds maybe a little firm. Tea making facilities in room but bring own tea bags. Breakfast had a good choice but a bit like a production line.

Good location for walking about the town.

Free WiFi in reception area only.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike Gr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
110 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 5 October 2013

Hotel in town , no such thing that appeals , again no concirge / porter service , rooms were ok but beds were hard as rock , outside view from window terrible , can only see roof tops with horrible view
Breakfast service was ok but nothing exciting , we were given small dining room for 43 pax , very cramp , service was terrible , only 2 staff , could not cope with 42 pax , bit dirty area as well

Room Tip: Did not see any good rooms
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ghanshyam1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Universal Guilin Hotel

Property: Universal Guilin Hotel
Address: No.1 Jiefang East Road, Xiufeng District, Guilin 541001, China
Region: China > Guangxi > Guilin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Wheelchair access
Hotel Style:
#4 Spa Hotel in Guilin
#15 Luxury Hotel in Guilin
#19 Best Value Hotel in Guilin
Price Range (Based on Average Rates): £
Hotel Class:4 star — Universal Guilin Hotel 4*
Number of rooms: 221
Reservation Options:
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Also Known As:
Universal Hotel Guilin
Guilin Universal Hotel

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