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“terrible service”

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Lijiang Waterfall Hotel
Ranked #5 of 657 Hotels in Guilin
Reviewed 24 June 2014

We stayed for 3 nights recently. Overall, it was a very disappointing stay.

1. One side of the hotel is next to a loud bar with loud music after 12am everyday. The hotel staff initially refused to change our room to a quiet one.

2. Once pressed, they changed us to a “smoking” room even we explicitly request a non-smoking one.

3. We used the concierge to simply book two show tickets (Impression Liu San Jie) for individual. But we were somehow eventually sent to a big dis-organised tour group. We had to wait for late comers and queue for nearly an hour. If we chose to buy our ticket at the door by ourselves, we could just go in directly without queuing with the tour groups and the tickets are actually cheaper.

We contacted the staff later to complain. We only received a superficial regret without any goodwill or compensation. Stay away with this hotel.

Room Tip: stay away with the side next to the pedestrian street
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  • Stayed: June 2014, travelled as a couple
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3  Thank Liming Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 June 2014

stayed here two nights in may. the room was nice, clean. breakfast was ok for china. nice little store around the corner with cheap sprite. great walk around the lake across the street. I enjoyed myself and the waterfall was great. stay here

  • Stayed: May 2014, travelled as a couple
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1  Thank homerrita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

This hotel is comfortable. Our room didn't have an interesting view but It was wide, clean and comfortable and the bathroom is huge with possibility of taking a bath and shower, both being separated. The breakfast buffet was very good. The service was excellent. It is at few steps from the market and shopping streets. Excellent location. The only thing I disliked was the fact that this hotel is so huge one can get easily lost in the same floor to find his room.

  • Stayed: May 2014, travelled with friends
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Thank Dayana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

We stayed here for 2 nights. This is a large hotel with an artificial waterfall over one of the building side every night and lots of people actually come to watch it. It's typical of a good Chinese hotel.
Room: the room was recently renovated, clean, everything works, slippers and bathrobe provided, plenty of space as the room is on the large side.
Bathroom: clean, separate bath and shower, good water pressure, full amenities supplied.
Breakfast: there's 2 buffet, one Western and the other Chinese. The Chinese one is fine if you are used to not having toast, eggs and cereal etc Food quality wasn't great. The Western one has a good selection of both western and Chinese items. Food quality was okay. Both buffet are very busy and staff doesn't seem to be able to keep up with cutlery, plates etc at peak times.
Spa: had a massage and it was terrible, the massage room and shower was dirty and is well below the standard of the rest of the hotel.
Service: standard impersonal, fast and sometimes abrupt mannerisms typical of many hotels in China, reception staff speaks English well.
Location: very well located by the lake, 2 minute walk to the cruise boats, night market on the street next to hotel, many restaurants next to hotel, 5 minutes walk to elephant hill.

  • Stayed: April 2014, travelled as a couple
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1  Thank BM L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

Excellent location...but...the two different rooms (on the 9th floor) that we were assigned had filthy rugs, and when the front desk staff was advised, refused to believe the evidence. The buffet breakfast was mediocre. Definitely not a 5-star hotel in our opinion. More like a 3-star mass tourist hotel...

  • Stayed: March 2014, travelled as a couple
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2  Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

The Lijiang Hotel is the type of hotel of which you will not keep any particular memories, neither good nor bad.
It is built in the usual pompous oversized Chinese style.
Rooms are good (but no hand shower in the bathroom), internet relatively fast (if you do not hit a censored website), and - mass turism has advantages - most people speak basic English.
Breakfast is acceptable for foreigners.
Some rooms (the ones with view to the pedestrian street) are very noisy.
The waterfall spectacle, to be seen from the main square is spectacular (in fact, it is water running down the facade) for 30 minutes, but fortunately, there is plenty of water in Guilin.

  • Stayed: April 2014, travelled on business
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1  Thank Labienus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

This is an excellent Chinese-style luxury hotel (a good 4 star hotel by western standards). Rooms are clean, modern and reasonably spacious as are the bathrooms although the shower is a little tight and it takes a while to get hot water but it is spotlessly clean and modern. Nice views either over the central square or the pagodas on the lake if you pay a bit more. Free internet works well. Beds are Chinese-style. i.e. some people will find them too hard.

Public areas are huge albeit rather characterless - very 'communist-grand'. Staff try their best and are friendly but as in most of China there is a language barrier when you get beyond the basics.

Restaurants and bar are expensive and breakfast is average quality but does have an amazing variety of items, the selections seem to go on forever spread around the restaurant!

Location is as good as it gets in Guilin - the lake with pagodas is at the back, the central square at the front (check out Little Hong Kong under the square for shopping), the main street with night markets and shops to one side, and a really nice pedestrian street with shops and restaurants on the other side. Can also recommend Li River Cuisine next door for delicious local food (they have an English menu!). The waterfall show is also a pretty cool unique feature of the hotel!

  • Stayed: April 2014, travelled with friends
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Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lijiang Waterfall Hotel

Address: No.1 North Shanhu Road, Xiufeng District, Guilin 541001, China
Region: China > Guangxi > Guilin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Guilin
#4 Family Hotel in Guilin
#8 Best Value Hotel in Guilin
Price Range: £43 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lijiang Waterfall Hotel 4.5*
Number of rooms: 652
Reservation Options:
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Also Known As:
Lijiang Waterfall Guilin
Hotel Lijiang Waterfall

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