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“Any park bench would be better than this!” 1 of 5 bubbles
Review of Xin Kai Yue Hotel

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Xin Kai Yue Hotel
Ranked #168 of 605 Hotels in Guilin
norfolk
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Any park bench would be better than this!”
1 of 5 bubbles Reviewed 13 June 2011

Realised we had made a mistake even before we entered the front door. Shabby, dirty ........just terrible. (my wife refused to even take her shoes off!) We stayed just 10 minutes, long enough to book elswhere. (used their computer and even that was disgustingly filthy) Price should have given a clue but we wouldn't have stayed even if they paid us!!

  • Stayed May 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank willvisit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 reviews from our community

Traveller rating
    6
    27
    14
    7
    4
See reviews for
Families
0
3
1
2
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Korean first
  • Any
English first
PJ
1 review
1 of 5 bubbles Reviewed 31 July 2009

Stay away folks. It is old, dirty, dark, smelly, over priced crappy hotel that does not deserve its 3 stars rating.

  • Stayed July 2009, travelled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Hakkaclanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Guilin hotels

Melbourne
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 7 June 2009

Found Guilin accomm hard to research as no properties really stood out or seemed like a good value proposition. Ended up booking this property on the run and was a pretty ordinary stay overall. Handy for the train station but not the lakes/centre square/river, but this is what I gather to be quite a traditional 3 star Chinese hotel. Very smoky (reception, lifts), toilet which did not flush properly (staff showed us how to remedy this by taking the lid off the cistern in which we saw a lemonade bottle was a critical element to the toilet's function!), mouldy shower curtain and air con which did not work (fan bought to the room), carpet tired, walls in corridor marked, noisy generator at night (operating the neon sign?). Probably should have moved hotels or at least requested a room with functioning amenities, but as the staff were quite pleasant and helpful so we stuck with it. Room was small but quite clean, bed ok. Condoms could be purchased in room if you're feeling frisky

I would recommend treating yourself to a nicer property in Guilin and paying a little extra

  • Stayed May 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Simon-Juliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 bubbles Reviewed 6 January 2007

We booked for 2 nights in the New Plaza Hotel in Guilin because of the price and it looked quite reasonable on elong.net website. Thank god that the hotel didn't have any information about our booking because we checked out as soon as possible just after 10 hours of staying there (and went to the Shearton instead!).

We arrived off a late flight - and the lobby was dark and unimpressive. The service was quite rude and abrupt - they didn't have any information about our booking in a "VIP Queen Room" for 2 nights off elong.net and they only put us in a standard twin room at the same rate. They didn't want to use credit card for payment - but they were happy to take an imprint of the card anyway. We also had to pay an extortionate "key deposit" in cash. The hotel lobby toilet was one of the worst toilets I've encountered in China - it smelt like mouldy urine mixed with dead animals. This smell was also noticeable in the lobby and especially around the elevators. The hotel lobby toilet should have been a warning sign not to stay there.

Another warning sign was the prostitute going up the lift with us to our floor!! The hotel corridors were darker than the dark lobby and it didn't feel safe.

Although the room looks "modern" - it was completely unclean and smelly. The mould in the bathroom was beyond belief - and the smell of it was making us both sick.

My bed had complimentary hairs in it - and was completely uncomfortable (springs pushing into your spine). The TV was did not work.

It was one of the worst night sleeps I've had in a hotel - not only was I worried about the cleanliness but also the hotel security (the door locks were pretty inadequate).

Breakfast was included. Although it was only a Chinese breakfast - everything was at room temperature (tea, noodles, etc).

As soon as we could find an internet cafe (just 15 minute walk from the hotel down the main road) - we booked straight into the Sheraton for the rest of our time in Guilin. We would have been at the Guilin New Plaza Hotel for less than 12 hours.

This hotel is straight opposite the train station (which explains the seediness of the hotel and area) but probably a 20 minute walk to the main downtown area.

The pictures of this place on various travel websites does not do it any justice – although the rooms on websites look “modern” and OK - the smell, the lack of cleanliness, the impoliteness of the staff and the seedy nature of this hotel can’t be shown. Please don’t stay here – for the love of humanity!!

  • Liked — That we only stayed for one night
  • Disliked — Pretty much everything
  • Tips/Secrets — Avoid at all costs
  • Stayed January 2007
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank NikantAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Xin Kai Yue Hotel

Property: Xin Kai Yue Hotel
Address: No.72 Zhongshan South Road, Xiangshan District, Guilin 541002, China
Region: China > Guangxi > Guilin
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #168 of 605 Hotels in Guilin
Price Range (Based on Average Rates): £
Hotel Class:3 star — Xin Kai Yue Hotel 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
New Plaza Hotel

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