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“Worst experience in customer service I have ever had the displeasure to receive.”

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Huaqing Aegean International Hot Springs Resort&Spa
Ranked #67 of 2,590 Hotels in Xi'an
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Worst experience in customer service I have ever had the displeasure to receive.”
Reviewed 20 September 2013

Turned up at 5:30 and was taken to our room of which had heavy construction outside. We immediately called and complained about the noise and asked for another room. We had to wait 45 minutes and the replacement room was horrible. Downsized instead of a king sized bed they put two singles together. I said that it wasn't good enough and proceeded to the front desk to get a refund and go somewhere else. The assistant manager told me that I had been at the hotel for over an hour and that I would be charged the full amount. I asked to see the manager of which took another half an hour to appear. I was then taken to another room that was above the laundry but assured the noise only lasted until 12pm. I said
enough and I said I wanted a refund (this time the manager said it would be done and then asked I pay 8rmb for the coke I had from the mini bar lol.

Two and a half hours later and I'm on my way to another hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Danielgray82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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59 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
london
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2013

Although the Hotel is slightly tired internally, this will be resolved in the autumn, when a brand new hotel opens on the same site. The staff were friendly and helpful although little English is spoken. There is a good restaurant on site with the menu in pictures. The reason to stay there though is the closeness to The Terracotta Museum. We left the Hotel at 0930 and were in The Museum before the coaches had arrived, the Museum was almost empty on our arrival.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marchant47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Huaqing Aegean International Hot Springs Resort&Spa

Property: Huaqing Aegean International Hot Springs Resort&Spa
Address: No.8 Shangu Avenue, Lintong District, Xi'an 710600, China
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#53 Luxury Hotel in Xi'an
#67 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): £
Hotel Class:5 star — Huaqing Aegean International Hot Springs Resort&Spa 5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Huaqing Aegean International Hot Springs Resort&Spa China/Shaanxi

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