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“Fantastic retreat!”

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Jin Jiang International Hotel Xi'an
Ranked #56 of 2,659 Hotels in Xi'an
Reviewed 22 August 2014

Truly all you expect from a luxury hotel. Rooms are very spacious, clean and equipped with iPhone docking stations! Hotel located on an island outside of the city center. A true green oasis. During summer month great BBQ every night right next to the riverbed. Definitely a great experience!

  • Stayed: August 2014, travelled with friends
    • Value
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    • Service
Thank TG0871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ita1214, Manager at Jin Jiang International Hotel Xi'an, responded to this reviewResponded 3 September 2014

Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon.

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46 - 52 of 265 reviews

Reviewed 23 July 2014

This is a very luxury hotel. I stayed one night for my business trip.
The room was very spacious and bath tub is also big.
Breakfast is rather western style. I expected more Chinese food, but limited.
Details were weak. I have four examples. The directory in one of the elevators was not correct.
The cafe Berlin is in 1st floor but one of the elevators lists it in 2nd.
There were painting debris in the hallway.
It seemed that the building is non-smoking area, but I found many cigarette butts in the ashtray.
Some of the walls are tainted.

  • Stayed: July 2014, travelled on business
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1  Thank hyungpil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
西安凱賓斯基酒店PR, 經理 at Jin Jiang International Hotel Xi'an, responded to this reviewResponded 30 July 2014

Thanks for sharing your feedback. We try to ensure that the finest materials are used in order to not only provid a remarkable hotel experience, but also to practice sustainable hospitality. We have taken note of your comments. We would like to report to hotel management for the refurbishing of guestrooms and facility.

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Reviewed 5 July 2014

I needed to kill a weekend in Xi'an on business a trip so my Chinese partner booked us here. The facility itself is very nice. Clean and comfortable. Room service was adequate with decent quality and ability to speak English. The two main disappointments were the food and the mosquitoes. Their main German restaurant was horrible, I actually walked away from the dinner table rather than eat that thing they served as Chicken Cordon Bleu. The second night, I was bothered all night by mosquitos in the room. Swatting bloody insects from 2am and 4am isn't my idea of 5 star-even if it is in China. Maybe the mosquitos were so bad because it's right next to the river, which isn't very scenic btw. I'm highly considering checking out and heading down to the Crowne Plaza. Lastly for some reason my room rate was 1350rmb/night which is over $200. I see here that I could have booked for about half that price. I should have used Trip Advisor rather than rely on the locals to book my room. When will I learn?

  • Stayed: July 2014, travelled on business
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Thank Lombab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
西安凱賓斯基酒店PR, 經理 at Jin Jiang International Hotel Xi'an, responded to this reviewResponded 14 August 2014

Thanks for sharing your feedback. We try to ensure that the finest materials are used in order to not only provid a remarkable hotel experience, but also to practice sustainable hospitality. We have taken note of your comments. We would like to report to hotel management. We put mosquito-repellent incense inside the room already. We are look forward to your visit again!

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Reviewed 2 July 2014

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Easytobook.com
Thank Pero B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ita1214, Manager at Jin Jiang International Hotel Xi'an, responded to this reviewResponded 3 September 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 June 2014

Kempinski Xian is 5 star quality, beds comfy, overall clean and tidy. Carpets were very stained in the rooms though. Big rooms and bathrooms were all working well. Breakfasts were 5 star quality with freshly cooked omelettes, fried eggs and bacon available. Lovely location and outside of building was unusual. Would recommend to all age groups.

  • Stayed: June 2014, travelled as a couple
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1  Thank dmr064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ita1214, Manager at Jin Jiang International Hotel Xi'an, responded to this reviewResponded 3 September 2014

Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

We stayed 2 nights as part of a tour group. We had a lovely room overlooking the river on a high floor. There was some noise from the band playing at the river but it stopped at a reasonable time.
We enjoyed the outdoor BBQ by the river but it was quite costly and the draft beer was too expensive to buy (as was the minibar). There is a lovely walk along the river straight from the hotel. My wife enjoyed the swimming pool. The staff were delightful - very pleasant and helpful even though the language barrier caused some problems at times.

Room Tip: High floor river view room.
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  • Stayed: May 2014, travelled as a couple
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1  Thank 1plato23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
西安凱賓斯基酒店PR, 經理 at Jin Jiang International Hotel Xi'an, responded to this reviewResponded 14 August 2014

hanks for sharing your feedback. We try to ensure that the finest materials are used in order to not only provid a remarkable hotel experience, but also to practice sustainable hospitality. We have taken note of your comments. We would like to report to hotel management for the facility and services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014 via mobile

Very good hotel for business. Very luxurious. Ample space in the rooms. Good working desk area. Very comfortable beds. Nice, large bathroom. Tried to get a glass of wine at night and was told they only had it by the bottle. Everything else was good. Very good service.

Stayed: May 2014, travelled on business
Thank Ramon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jin Jiang International Hotel Xi'an

Address: No.6 West Section of Euro Asia Avenue, Chanba Ecological Development Zone, Xi'an 710021, China (Formerly Kempinski Hotel Xi'an)
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Xi'an
#47 Luxury Hotel in Xi'an
#55 Best Value Hotel in Xi'an
Price Range: £58 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Jin Jiang International Hotel Xi'an 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
Xi'an reflects the modernity and tradition of contemporary China, set in the ancient capital, home to dynasties and their treasures. Within easy reach of the airport and it is 40 mins to the Terracotta Warriors in 38 km by car, our luxurious rooms and first-class meeting facilities are elegantly designed and topped with a peaceful view of the majestic Ba River. ... more   less 
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Also Known As:
Jin Jiang International Hotel Xi'An China/Shaanxi

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