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“Macaroons and More!” 5 of 5 bubbles
Review of Hilton Xi'an

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Hilton Xi'an
Ranked #6 of 2,532 Hotels in Xi'an
Certificate of Excellence
Springfield, Missouri
Level Contributor
103 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Macaroons and More!”
5 of 5 bubbles Reviewed 22 June 2014

It sounds odd, but you have to visit Xian to find some of the best macaroons on the planet--made by a French Chef with a secret recipe at this hotel. These delights are certainly the highlight of the otherwise dull executive lounge and they sell them near the lobby. But you probably want to know about more than macaroons. We arrived at the airport and the taxi ride to the hotel was an ordeal. Our driver looked like a troll and was intent on cheating us. Did not know where the hotel was located (we learned it was his first trip to the airport--just like us!) Fortunately, he needed fuel for the taxi and we escaped into another cab when he stopped for gas near the airport! Unless you or your spouse is Chinese (or in our case "Chinese, Taipei") and capable of having a huge screaming fight with the taxi driver, you might want to consider shelling out the extra money to get Hilton to pick you up. The taxi issue continued to pop up throughout our stay as they sometimes did not want to use the meter (of course, the pedicabs have no meter) and you needed to bargain. As noted in other reviews, the hotel lobby is very impressive. The hotel rooms clean and well appointed. Some of the staff (especially Herry) is very helpful. I had a good chat with him about Chairman Mao. On our second night, we were upgraded to a very nice suite. This is VERY unusual for Hilton which is extremely stingy with perks for gold level guests (or anyone else for that matter). Perhaps the prospect of a new Marriott coming to town has got them thinking? The pool was out of service and they offered to let us use one at another property. Breakfast was fine if you opted to take breakfast downstairs and not at the executive lounge (they give you the choice). Could not check out from the lounge as the staff had no clue as to how to check people out. Just go downstairs to check out. Or to have breakfast. All things considered, this was better than your average Hilton experience.

Room Tip: Ask the Hotel to Send a Car to the Airport to Pick You Up for a Set Fee!
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Fayaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, 1 July 2014
Dear Valued Guest,

Greetings from the ancient Xi'an city. I am pleased to hear you enjoyed your stay and will let Herry know that they helped you have a great stay with us.

So glad that you like our macaroons. Except that, we still have great dishes in China Club -our Chinese restaurant, which offers wonderful Shaanxi food and Tao food at its best. Next time when you stay, you may have a try. I promise that they will impress you deeply.

We look forward to seeing you again.

Safe travels.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
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English first
Singapore, Singapore
1 review
1 of 5 bubbles Reviewed 21 June 2014

Staff are not able to help me as a tourist with many basic information/things i needed. Weak internet connection, had to pay cash deposit of RMB200 for internet router, didnt provide floor mat, conceirge doesnt know the vicinity of even the hotel well.

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yue Pei H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, 27 June 2014
Dear Yue Pei H,

Thank you for your review and valuable comments. We apologize for not living up to our name.

I know that you wanted to take breakfast outside of hotel and we are sorry for not explaining clearly. We do know the area well but this is the first request we have received for our guests wanting to experience local food for breakfast. We are unable though to recommend any eateries near hotel for breakfast. There are lots of restaurants and food stalls for lunch and dinner but nothing for breakfast and you should have been told that.

Our high speed broadband signal is not weak. The wifi can improve and is under plan to go through an upgrade. As alternative we have free wired connectivity counters at the lobby open 24 hours and free public wifi. The deposit for the routers is standard policy and of course we return the deposit. The deposit can be charged to the room when we have a credit card guarantee.

We are also very sorry for the bath mat and amenities and this will be taken up with housekeeping.

We look forward to seeing you again.
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Xi'an, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 June 2014

My son and I were only in Xi'an one night, but our stay was pleasant. The location is central. The room was nice and the amenities were the same as Hilton's in the US. We weren't there long enough to take advantage of any of the other services like dining or internet. One point to be aware of is that like Hilton's in the US, there is a charge for internet from the room unless you have status with Hilton. Otherwise you have to use the free internet in the lobby area.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Ida G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, 24 June 2014
Dear Valued Guest,

Greetings from the ancient Xi'an City. So glad that you enjoyed your stay at Hilton Xi'an.

For the free WI-FI problem, I strongly recommend you to join in our membership. As an HHonors you will enjoy a free in-room WI-FI at Hilton Xi'an and all special treatments at any hotel belongs to Hilton Worldwide.

Such a pity that you don't have time to experience our dining. We have a Chinese restaurant, a Western restaurant and a bar. You can enjoy the nice Shaanxi food and Tao food at China Club and wonderful buffet at Cafe Xian. Next time when you stay, you may have a try.

Thank you again for your kind comments.

Safe travel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clearwater, FL
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

We arrived from Beijing via high speed train and then waited an hour for a taxi, so was pretty tired when we got to the hotel. That disappeared once we saw the lobby - WOW!!! The most beautiful lobby I have ever experienced. While checking in, they gave us macaroons - on par with the ones from Paris!! As are their croissants and other pastries. Did a bit of walking around before deciding to just eat in the hotel and SO glad we did - the dinner buffet was excellent!! Loved the freshly made noodles, great variety, the food was really good and the desserts were even better. It was around $40 USD per person and went back the next night and it was ladies night, so the buffet was $20. The Hilton had the best and biggest bathroom of our trip - tub, nice sink area, separate W/C and shower. Within walking distance to the rail station to catch the bus to the Terracotta Warriors and to explore the Wall. The pollution was thick in Xi'an during our visit, so the hotel was a nice retreat. My travel buddy stated her massage was very good.

Room Tip: Upgraded to a deluxe room for around $20 USD/night. It was worth it
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  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CMEWALK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, 23 June 2014
Dear Valued Guest,

Greetings from the ancient Xi'an city. Thanks for your kind comments about your recent stay with us. I'm so glad that you are satisfied with our facilities and service.

Ladies' Night is one of our promotion every Thursday before June 30. Now, we have Churrasco at Cafe Xian every night. We have different promotions every quarter to let our guests enjoy different gourmet. Next time when you come here, don't forget to have a look at what we have in restaurants and bar.

We can't wait to see you again. Thank you again for you kind comments.

Safe travel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Be sure to have their breakfast buffet. Food interesting, good and displays were artfully done. I enjoyed the wine bar in the hotel every evening before dinner. Just outside the hotel becomes a night food market with just about anything under the sun to poke a stick into, grill and eat. Great picture opportunities to bring home. Very enjoyable place to stay in the center of Xi'an near the wall as well.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank cocokac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, 23 June 2014
Dear Valued Guest,

Greetings from the ancient Xi'an city. It's so glad to hear you enjoyed your stay at Hilton Xi'an.

The night market outside the hotel is one of the most famous local food center. However, next time when you stay, you can enjoy the nice Shaanxi dishes and Tao food at our Chinese restaurant-China Club.

As you mentioned, Hilton Xi’an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Entertainment and dining options abounds nearby, as well as shopping, clubs, cinemas, a popular night market and historical sights. It's an ideal hotel for both travel and business trip.

We look forward to seeing you soon.

Safe travel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

A warm welcome awaited us at the Hilton Xian where we enjoyed a very pleasant stay during the Christmas period. We requested a room change after the first night as we were originally in a street facing room which was very noisy and our request was dealt with most efficiently. In actual fact, we were upgraded to a Club room to compensate for the inconvenience, which was a suitably professional touch. The hotel is well maintained and the staff were generally friendly and helpful, although the reception staff do get overwhelmed during the busy checkout period. The breakfast buffet is varied and well presented with food of a good quality. One point to make though, is that leftover food was scraped from plates into a transparent container which soon took on the appearance of a slop bucket ! This needs to be addressed as it is extremely offputting.
On the whole I would recommend the Hilton Xian to anyone visiting the region.

Room Tip: Ask for a courtyard facing room as the ones facing the street are incredibly noisy with traffic horn...
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Celtaine7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, 23 June 2014
Dear Valued Guest,

Greetings from the ancient city. Thank you for taking time and sharing your experience with us.

About the leftover food collection, I have passed the comments to our F&B manager. We will work on adjustment accordingly. Except Cafe Xian. we have a wonderful Chinese restaurant-China Club, which offers great Shaanxi dishes and Tao food at its best. Next time when you stay, you may try our delicous Chinese food, especially the Shaanxi food. I believe that will impress you!

We look forward to seeing you again.

Safe Travel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 June 2014

The Hilton in Xi'an could not be better. What else is there to say? The food at the Hilton in Xi'an could not better. What else is there to say? We have stayed in 5 star hotels all over the world and we have never had a better experience.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, 19 June 2014
Dear Valued Guest,

Greetings from the ancient Xi'an city. Thanks for your kind comments about your recent stay with us.

As you know, Hilton Xi’an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Entertainment and dining options abounds nearby, as well as shopping, clubs, cinemas, a popular night market and historical sights. It is an ideal hotel for travelers and also business trip.

If we can seeing you back soon, that could not be better!
Safe travel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Xi'an

Property: Hilton Xi'an
Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Xi'an
#2 Business Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#6 Spa Hotel in Xi'an
#39 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Official Description (provided by the hotel):
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hilton EMEA, Agoda, Hotels.com, Odigeo and Travel Republic (UK) so you can book your Hilton Xi'an reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

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