The impression of this hotel is wow!! This is by far the best Crowne Plaza I ever saw. Brand new, big rooms, 100% clean, extra special amenities, excellent service, and an outstanding executive lounge.
The interior room design is new modern and something out of standard. There are 3 separate rooms for the toilet, sink, and bathtub – shower. The shower area is serving as the entire room, brilliant, if the bathtub spills over nothing happens. The wardrobe is also in a separate niche.
However, a few issues they should deal with, ALL OF THEM CAN BE EASILY CORRECTED!
1. Light system confusing, very light printing on switches, hardly visible. Master light is on one side of the bed, while phone in on the other side.
2. Master switch will not shut all light.
3. The “do not disturb” switch, I found only a few minutes before checkout of my 2-day stay. It is near the bed, the other side of the master switch, and not near the door.
4. Elevators waiting time is by far too long. There are 6 elevators, which should be enough, so I believe some of them do not work.
5. Elevators are also confusing. Light indicator is not visible enough, and the up/down indicator even more confusing. Numerous times I found people taking the wrong lift.
6. Room indicator outside the elevators is also confusing. The hotel floor layout is a full 360° round, with the elevator corridor cutting it in half. Instead of putting the room indicator in the corridor opposite the elevators, you have to walk to the end of the corridor to see the sign. But this is still not over! If you need the first room nee the other end of the corridor, it will not indicate that it is on the opposite side, and rather let you make a full 180° walk for your room. (See pictures).
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- Also Known As:
- Crowne Plaza Xi'An China/Shaanxi