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“Nice break in Xi'an”
Review of Crowne Plaza Xi'an

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Crowne Plaza Xi'an
Ranked #12 of 2,658 Hotels in Xi'an
Certificate of Excellence
Reviewed 10 May 2014

Have booked 2 king bed deluxe rooms, for 2 nights / 3 days: rooms were cosy and well furnished.
Breakfast with Western & Asian buffet: very good food.

Perfect commandment in English from all the front line staff: so, easy to deal with.Concierge is effective (limo service on the minute, tour/sightseeing well arranged).

Amazing view from the panoramic bar lounge/restaurant located on the 51st floor, and waiting forward to experience the grill/bar on the 52nd floor (panoramic terrace).

Excellent value for money.

Catherine from Changzhou,

Room Tip: 43rd floor: perfect!
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  • Stayed: May 2014, travelled with friends
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Thank CatherineCZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 11 May 2014

Dear Guest ,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our guestroom and breakfast made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

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170 - 176 of 353 reviews

Reviewed 9 May 2014

i like the hotel because of the comfortable environment, with spacious and clean rooms, as well as the staffs who were also very helpful and warm heart。and also the breakfast was great with many choices.

  • Stayed: May 2014, travelled solo
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Thank danyu w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 11 May 2014

Dear Guest ,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our guestroom and breakfast made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

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Reviewed 2 May 2014

I chose this hotel due to encouraging write ups on trip advisor. I booked directly on the hotels website and got a great deal. Rooms are spacious, large bathroom and walk in closet, windows are wierd though, small and hence not much light in the rooms. Be warned, English here is not widely spoken however staff try hard to understand. Breakfast is a treat and not to be missed, they do a latte which rivals any I've had worldwide and buffet is very extensive. The bar upstairs has great views and attentive staff the only issue, lots of smokers which we are used to being a thing of the past ! Good value choice

  • Stayed: April 2014, travelled as a couple
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Thank DeboraTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 3 May 2014

Dear Guest ,Thank you for your stay with us at Crowne Plaza Xi'an.We were pleased to note that you appreciated the breakfast and B&G51 of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our restaurant services, and we hope to welcome you back again in the near future!

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Reviewed 1 May 2014

We are currently staying here in the hotel. First our reservations stated nonsmoking and we ended up in a very strong smelling smoking room. We placed A call to the front desk finally after the broken English and waiting for thirty plus minutes we called again and were moved. Great right? Wrong. At near midnight the electric went out waking us up. Another call to the front desk and finally someone who brought an extra room key (because they could not understand the electric was out) came to the door and I had to show them the electric didn't work even with a new room key. Fifteen minutes later a tech came and flipped the breaker. All good right? Nope. Five minutes later the electric went out again! Another call to the front desk and we were told we needed to move. This is now after midnight. Ok fine but we want a nonsmoking room. There aren't any so we get moved back to the original smelly smoking room. A son with asthma and all with allergies it is sure to be an interesting restless night.
Between this and charging nearly 400 RMB per night for an extra bed is unreasonable. That doesn't even include the cost of breakfast!
To say the least this is our first and last experience here at this Crowne.

Stayed: May 2014, travelled with family
1  Thank Bellsinchina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 3 May 2014

Dear Guest ,Thanks for sharing your valuable feedback with regards to our hotel guest room.We sincerely apologize for the inconvenience due to the problem during your stay here and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us.We hope this would not deter you from choosing Crowne Plaza Xi'an again in the future. We look forward to welcoming you back to our hotel again. Thank you!

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Reviewed 27 April 2014 via mobile

This review is for the Crown Plaza Hotel restaurant located on the 51st floor of the building. Firstly great location, this equates to great views from the circular restaurant, so the Gate towers all lit up are visible in the distance. Staff were excellent and knowledgeable. I started with pumpkin soup, followed by wagyu tenderloin accompanied with potatoes and cognac sauce. It was all delicious. The cheesecake was the only thing that slightly didn't work (came on a granola base) but even then I was happy to try it. There was live music and all in all I would highly recommend!!

Stayed: April 2014, travelled with friends
Thank 77JAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 30 April 2014

Dear Guest,Thank you for your stay with us at Crowne Plaza Xi'an.We were pleased to note that you appreciated the B&G51 of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouragingreview will help us constantly improve our restaurantservices, and we hope to welcome you back again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014 via mobile

First off, we literally walked from the train/subway to the hotel so A+ for saving money. You can't miss it. Literally the second you come out you see the tall building ahead. It took us like 10 min.

Now for the inside. Sooo beautiful! It's gorgeous! I can't even say that enough! We stayed in a suite and even though there were a ton of light switches it was so beautiful. The staff is very attentive and very friendly. If you say you need something there's no calling to remind them, they're on point with every request we asked for...and we asked for a lot.

The food...BEST breakfast buffet we've probably ever had..anywhere and that includes Europe. Also, the western restaurant on the 50th floor if I can recall correctly, GREAT food. Cynthia was our waitress and even though she didn't know a word of English she was just sooo sweet, I saw her the next morning at the buffet and she gave me a hug lol

All in all, hands down a great experience. GIVE CYNTHIA A RAISE!!!

Stayed: April 2014
Thank Mishka_92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 28 April 2014

Dear Guest,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.

Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Sorry this hotel wasn't for us, our super deluxe room was really an office with a bed! it was a little too gizmo for us, everything was electrically operated & we never did find out how to switch some of the lights off! Probably a very good hotel for yuppies.

Room Tip: Go up in the outside lift.
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  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank peterandjenny282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 23 April 2014

Dear Guest,Thank you very much for choosing Crowne Plaza Xi'an and taking your time to share your feedback about the hotel facilities.Please accept our sincere apology for any inconveniencecaused. We would like to assure you that we have communicated your feedback with the concerneddepartment and corrective actions have been taken.Thank you once again for your comments. We look forwardto welcoming you back to our hotel again. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#6 Family Hotel in Xi'an
#10 Spa Hotel in Xi'an
#12 Luxury Hotel in Xi'an
#45 Best Value Hotel in Xi'an
Price Range: £70 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi

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