This hotel has several pros and cons. The swimming facilities were very nice and relaxing. Most of the food in the hotel restaurant was good as well. While the hotel was very nice, there were concerns that arose during our four night stay that were not dealt with. First, the rooms were not cleaned daily and supplies (toilet paper, soap, ect) were not changed. The bathtub was not cleaned either. We spent good money at the hotel restaurant and on our last night could not enjoy our meal and had to leave early due to severe smoke from the kitchen. When we brought this to the managers attention we were offered breakfast the next day, however this did not work for us since we were leaving very early to catch a flight. The manager would not budge or offer anything else for our family meal that we could not enjoy and had to end early. For a five star hotel, this is unacceptable. Overall the stay was average. Customer service and housekeeping was not up to par for the price we paid for this hotel.
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- Also Known As:
- Crowne Plaza Xi'An China/Shaanxi