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“A haven in Xian”
Review of Crowne Plaza Xi'an

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Crowne Plaza Xi'an
Ranked #11 of 2,692 Hotels in Xi'an
Certificate of Excellence
Reviewed 15 July 2014

We were upgraded upon check-in and our room was located on the 43rd floor. It was spacious, comfortably furnished and clean. Practically everything a traveller would expect from an exhausting day out. The concierge had given valuable advice and helped to arrange for transportation whenever we needed. Don't miss the bar on 52 floor. It's the tallest in Xian and really nice to enjoy a drink and live music there. Breakfast was a wide selection of everything from bread to Chinese noodles, but it would be easier if you go earlier, the staff was a bit slow in clearing tables and on a couple of days, we had to wait for them to clear and clean a table for us even though the place was just about half full.

  • Stayed: July 2014, travelled as a couple
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2  Thank WengKei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 16 July 2014

Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

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153 - 159 of 355 reviews

Reviewed 13 July 2014

For my business trip, this hotel was a welcome respite from the usually difficult Chinese hotel experience. It was clean, fresh and comfortable. The room was extremely well appointed. I was up on the top Corporate floor so maybe that helped, but I can attest that it was well appreciated. I walked around the neighborhood area on Sunday afternoon enjoying the nice mix of restaurants and felt safe and welcome by the local people.

I didn't care much for the Korean dinner fare at the main restaurant on the first floor. It was a bit too Far East for me. I would have appreciated a Western style, but oh well.

When I next go back to Xi'an on business, I'll be sure to make the Crowne Plaza a requirement for my stay.

  • Stayed: July 2014, travelled on business
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Thank Lombab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 14 July 2014

Dear guest, thank you very much for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay experience more memorable, we will continue to strive in delivering quality services, allowing our guests's indulge in the best they deserve. Thank you!

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Reviewed 1 July 2014

Our stay at the Crown Plaza was marred by the fact that we were given a smoking room and no other room was available. The windows are small, but Xian is not a very pretty city - pollution from the coal plant in the center of the city does not help. There was also a hair in the bathroom sink, so not a great first impression. This five-star hotel needs to do better.

The breakfast buffet was excellent, with a number of great options including customized fruit smoothies. Western, Chinese and Japanese food was plentiful.

The pool requires swimmers to wear swimming cap, which they will rent to you. Weird!

  • Stayed: June 2014, travelled with family
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1  Thank 128Countries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 2 July 2014

Dear guest, thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back to the Crowne Plaza Xi'an in the near future. Thank you!

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Reviewed 28 June 2014

Very good hotel with excellent customer service but location is not very good. every thing is quite far away. Amazing break fast and dinner. We were upgraded to higher floors. Rooms are not very big and have no widows. Office set up in the room is very good.

  • Stayed: June 2014, travelled as a couple
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2  Thank Sandeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 29 June 2014

Dear guest,thank you for your stay with us at Crowne Plaza Xi'an.We were pleased to note that you appreciated the food of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our restaurant services, and we hope to welcome you back again in the near future!

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Reviewed 23 June 2014

Stayed 4 nights. The decor, ambience, cleanliness and lounge sofa all provide a very comfortable and restful stay especially after a long day of sightseeing. I especially enjoy the big dressing area closet. Breakfast buffet serves both Chinese and western cuisines. One can have your choice of fresh squeezed Dragon fruit/Kiwi/Apple juice, very refreshing. Servers at dinner were very courteous and attentive.
Just want to bring up the following incident to the management attention - one evening while I was getting ready to have dinner in the Chinese restaurant on the 2nd floor, I was walking along the corridor admiring the decor and decided to stop by the restroom. Once I went in I was in total shock, paper towels spilled over all the trash bins, the entire restroom was completely out of toilet paper. May be there had been a conference or exhibition with many attendees earlier in the afternoon or whatever happened but it was definitely no excuse for the restroom in such a nice hotel with that kind of "trashy" condition.
Overall, It's been a very pleasant stay in Crown Plaza Xian.

  • Stayed: May 2014, travelled as a couple
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Thank fountainhongkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 23 June 2014

Dear guest,thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the good facilities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity to serve you again in the near future!

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Reviewed 22 June 2014

We have choosen the Crown Plaza hotel for our 3 nights stay in this historical city Xi'an. This is absolutely satisfied and comfort stay for us. As we are from the service industries as well hence we will pay extra attention from the arrival / stay and departure experience. We were impressed with the welcome services from first the bell service follow by the receptionist.
The bell was so efficient to offer us the luggage assistance and our room was well prepared prior to our arrival. The entire check in process was less than 5 minutes. Awesome. We was given the room located on 39th floor, room was amazing, huge size, clean and many friendly use room features. During the visit in Xi'an, the local temperature was extremely hot which average 35c above. We asked for a bucket of ice on the first evening and surprisingly they note down our preference which deliver a bucket of ice daily upon the evening turn down service. Kudos. Hotel location was situated in the center of the city, by taxi it is approximate 10 - 15 minutes drive to most of the major attraction in Xi'an. Alternatively, there is the public bus station about 5 minutes walk from the hotel. Overall we enjoyed our stay and this is our only choice if ever travel to Xi'an again.

Room Tip: Higher floor room. View was stunning.
See more room tips
  • Stayed: June 2014, travelled with friends
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Thank Nis08mo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 23 June 2014

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

I love this hotel,that is the best one in China. All of the staff can provide the good service to me. The hotel room was very large, the building of this hotel is the tallest in xi'an, I like this hotel very much.

  • Stayed: April 2014, travelled on business
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Thank aimama b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded 23 June 2014

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#6 Family Hotel in Xi'an
#10 Spa Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
Price Range: £65 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi

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