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“Beautiful Hotel in a Great Location”
Review of The Westin Xian

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The Westin Xian
Ranked #4 of 2,652 Hotels in Xi'an
Certificate of Excellence
Reviewed 26 May 2014

Excellent hotel. Beautiful, tastefully decorated lobby. Large, well-appointed, very comfortable room, and friendly staff. Located in a new area in the middle of shopping and restaurants and near the Wild Goose Pagoda. Cannot beat the location. We'd stay there again.

  • Stayed: October 2013, travelled as a couple
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1  Thank TravelOn11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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441 - 447 of 718 reviews

Reviewed 25 May 2014

I booked a tour throughout Beijing, Xi'an, and Shanghai and the tour service only allowed for one night in Xi'an.

I went into Xi'an not expecting much as the tour company only had us stay there for a day, but the Westin is really what made my trip to Xi'an worth it.

1) Location, location, location
Property is situated in the best part of town. I cut my tour that day short as we were exhausted from such an early flight, and let's just say that I was able to make up for lost time as our last site was visible from my hotel room!

2) Service
An error was made when booking this reservation and I had just booked a hotel for the wrong date on a pre-paid package. The staff at the Westin was unbelievably accommodating and was able to move my reservation on very short notice.

All other Westin employees delivered a great level of service as well

3) Property
Rooms, great. Restaurants, great. Communal areas, great. Everything was impeccably clean.

Great stay at the Westin --- I highly recommend it.

  • Stayed: April 2014, travelled with friends
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1  Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this reviewResponded 6 June 2014

Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

Beautiful, new hotel in middle of Xi'An opposite wild goose pagoda. Pricey for China standards. Rooms are large and well equipped but some basics still need to be fixed - bathroom flooded when I had a shower and a few funny smells around the lobby and lift areas. Breakfast was good with a lot of variety. Restaurant Senses was excellent. Room service was very disappointing, and not edible, and despite a complaint being made, no refund was offered.

Stayed: May 2014, travelled on business
1  Thank AnnemiekHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this reviewResponded 6 June 2014

Dear Valued Guest,

Greetings from The Westin Xian!

Thank you for sharing your feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the stay with us. I have shared your feedback with my team and would like to note that we are having training to improve staff room service and are starting a small renovation project to the bathrooml very soon. I truly hope we will have another opportunity to have you stay with us again in the future and deliver a revitalizing Westin experience with the many well-being programs that we have specially designed.

We look forward to welcoming you back to The Westin Xian soon.

Be well,

General Manager
Ugur Talayhan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

Part if our travels through China included being met by a driver and taken to the Hotel. We arrived late at night and yet everything was perfect. The check in was quick. The concierge organised everything we wanted to do the next day even though it was close to midnight. The rooms was perfectly ok with an excellent bathroom. We did find that the rooms in China all where overheated. The food at the hotel was excellent. The team at the Westin where very professional, efficient and we greatly appreciated their happy disposition and willingness to help and they got everything done.

  • Stayed: April 2014, travelled as a couple
    • Value
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Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this reviewResponded 19 May 2014

Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

Stayed at this hotel for 1 night in April 2014.
The accomodation was superb. didn't have time to use to many of the facilities.However the staff were friendly and the food (a meal in a private room) was superb. The location was great, a beutiful park across the road with plenty of locals who apparently have never seen a european so be prepared for plenty of pointing and friendly smiling. There is a shopping centre across the road if you feel like a bit of retail therapy and around the corner is the cultural part of town with concert halls and museums etc with a nice walk through well tended gardens and fountains etc. oh did i mention that hey have their own museum with chinese works of art??? this is in the basement and is worth a visit just to get an idea of chinese culture / history etc.

  • Stayed: April 2014, travelled as a couple
    • Value
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1  Thank mandy180906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this reviewResponded 13 May 2014

Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

Check in have a little problem, even contacted the hotel in advance e-mail about spg free night booking and 3 nights pay rates……let us confusing.

The lobby manager efforts to solve the problem and have satisfactory manner, we're acceptable that small mistake.

Wild Goose Pagoda view with terrace room, I think our rooms were upgraded .
On the first floor room but the soundproofing is very good, did not hear any noise at night.
Hotel at the new planning area, most you can eat and buy, new experience even more than live within the city walls.
From the Muslim street to the hotel by taxi about 15 minutes, acceptable !
Awesome breakfast!

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IwayS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this reviewResponded 30 April 2014

Dear Valued Guest,

Greetings from The Westin Xian!

Thank you for sharing your feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the stay with us. I have shared your feedback with my team and would like to note that we are reviewing the booking rate. I truly hope we will have another opportunity to have you stay with us again in the future and deliver a revitalizing Westin experience with the many well-being programs that we have specially designed.

We look forward to welcoming you back to The Westin Xian soon.

Be well,

General Manager
Ugur Talayhan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

We visited the Westin Xi'an for the four-day Easter weekend. I highly recommend the Westin for its location, room quality, and excellent staff, who really went out of their way to make our short holiday memorable. The only small dings, which together amount to a half-star off, are for the shaky wi-fi (only a minor annoyance for us as vacationers, but Starwood is my employer's preferred hotelier and I'd have been pretty disappointed had I been visiting on business), and for the poor condition of the men's showers and locker facilities for the pool. I did not visit, but my partner did; he reported a moldy ceiling and tile-work in disrepair. Again, not a huge issue but not up to the Westin brand image. (Strange thing for WiFi -- the best reception was, of all places, in the underground seating area by Seasonal Tastes.)

But these are quibbles, really. We ate well at every breakfast (opt for a rate with it included -- huge variety, high quality), and for dinner in the expensive-but-worth-it Zenses restaurant. We loved being such a short walk away from the Big Goose Pagoda. And the staff were truly fantastic. They arranged all-day car tours for us to visit the Terra Cotta Army (obligatory, but I wouldn't go to Xi'an just for them) and to Mount Hua/Huashan, 100 km to the east -- which was worth every penny and more. For our final night, they recommended a restaurant in the mall across the street that was excellent, and quite a value, if not quite the same ambience as Zenses.

Stayed: April 2014, travelled as a couple
Thank Christian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this reviewResponded 25 April 2014

Dear Valued Guest,

Greetings from The Westin Xian!

Thank you for sharing your feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the stay with us. I have shared your feedback with my team and would like to note that we are currently halfway through a wifi improvement project and are starting a small renovation project to the pool very soon. I truly hope we will have another opportunity to have you stay with us again in the future and deliver a revitalizing Westin experience with the many well-being programs that we have specially designed.

We look forward to welcoming you back to The Westin Xian soon.

Be well,

General Manager
Ugur Talayhan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Xian

Address: No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
Phone Number:
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Xi'an
#1 Family Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#4 Spa Hotel in Xi'an
#4 Romantic Hotel in Xi'an
#42 Best Value Hotel in Xi'an
Price Range: £86 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Xian 5*
Number of rooms: 320
Official Description (provided by the hotel):
Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more   less 
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Also Known As:
The Westin Xian China/Shaanxi

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