We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel in Xian !”
Review of The Westin Xian

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Westin Xian
Ranked #5 of 2,582 Hotels in Xi'an
Certificate of Excellence
Bangalore, Karnataka, India
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good hotel in Xian !”
Reviewed 10 July 2014

This is a great centrally located hotel is Xian... good decor.. nice bar.. good service - friendly and a wonderful breakfast spread - also a nice gym-spa.
The rooms are little far from the elevators (a good walk) and the layout is a little different but overall very clean, quiet and comfortable.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RK2611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, Assistant Director of Rooms at The Westin Xian, responded to this review, 22 July 2014
Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

Assistant Director of Rooms
Nancy Liang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

642 reviews from our community

Traveller rating
    414
    157
    53
    12
    6
See reviews for
140
149
34
188
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Los Angeles
Level 5 Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 9 July 2014 via mobile

Large hotel with very dim lights in the corridors. My girlfriend thought the mood was appealing and I thought it could have been a little cheerier. The rooms were nicely appointed and very comfortable. Many places to walk to right outside the Hotel. The bar manager was super nice and very accommodating. Breakfast was also very good.

Stayed July 2014, travelled as a couple
Helpful?
Thank Stoney89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, Assistant Director of Rooms at The Westin Xian, responded to this review, 22 July 2014
Dear Valued Guest,

We very much appreciate your comments regarding your stay at The Westin Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Be well,

Assistant Director of Rooms
Nancy Liang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, New York
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 July 2014

Spent 2 nights at the Westin Xian - we chose this property because of it's proximity to the Big Wild Goose Pagoda. There was a real glitch upon check - in - we had booked a Renewal Room which had a balcony (ie better view of the Pagoda) - however, when we were shown to our room it CLEARLY was not the room we paid for (small, no balcony). When I pointed out the error, the manager came up and, after a brief aggressive discussion on my part, we were shown to a Renewal Room. In defense of the manager, he did offer us wine/water, etc to compensate.

The new room was fine. The property is, for lack of a better term, "dark". Everything is brown ( a lot of wood, muted tones) - convoluted hallways - no real open spaces.

The breakfast buffet was varied, with a fine selection of Western and Asian Cuisine.

ALL hotel staff members were wonderful - helpful and gracious.

The location of the hotel is the real selling point - a ton to do right outside your door.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RMC7207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this review, 21 July 2014
Dear Valued Guest,

Greetings from The Westin Xian!

Thank you for sharing your feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the stay with us. I have shared your feedback with my team and would like to note that we are reviewing the booking issue. I truly hope that the booking issue will not bother you select our hotel for the next visit. And we look forward to have another opportunity to have you stay with us again in the future and deliver a revitalizing Westin experience with the many well-being programs that we have specially designed.

We look forward to welcoming you back to The Westin Xian soon.

Be well,

General Manager
Ugur Talayhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level 6 Contributor
183 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 5 July 2014

The hotel is very centrally located in Qu Jiang tourist area, very near the the Big Goose Tower. It is new. The room is beautifully decorated in modern Chinese style. The bed is very comfortable. Even though our room was next to the street it was not noisy. The staff were friendly and helpful. The lounge was great. The museum at the basement was small but defnitely worth visit. The strange smell at the 2F elevator lobby was something to fix. The quality of the breakfast is above average. The hotel is very good value for money.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lau_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this review, 8 July 2014
Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 4 July 2014

I stayed at the Westin Xian with my family and it was one of the friendliest places I've ever stayed at. The manager waited up and greeted us at the door as our flight was delayed multiple hours and had kept the restaurant in the hotel open late for us. Every day the staff was incredibly pleasant and helpful and spoke English which was very helpful. There were five of us in two rooms and in the room with three people there were two queen beds which was really nice. The hotel is in a great location with one of the main attractions located across the street. I would definitely stay there again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahron G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this review, 8 July 2014
Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 June 2014

If you happen to be going to Xi'an, remember this hotel.

There are many lower cost but the Westin is a gem.
The architecture and design is quite, unassuming an very very relaxing to the body, soul, and the eyes.
Set next to the museum, surrounded by gardens and pedestrian walkways, this is a place to remember, specially if you are a SPG platinum member.

This is one place you can say "cost be damned"

Room Tip: this is not a high rise, but ask for rooms facing the museum side.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ANOldFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this review, 8 July 2014
Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Downers grove, IL
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 June 2014

The Westin was very nice, great location, extremely quiet and with a friendly staff-really solid hotel and few complaints. The rooms are unique-sort of mod and very comfortable with unique windows and upgraded everything. The service at the lounge and breakfast areas left a little to be desired but that was such a small part of my stay, I can overlook it. For the comfort, I'd definitely stay there again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DGjackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinXian, General Manager at The Westin Xian, responded to this review, 9 July 2014
Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Xi'an hotels
0.7 mi away
Wyndham Grand Xian South
Wyndham Grand Xian South
#1 of 2,582 in Xi'an
619 reviews
1.0 mi away
Gran Melia Xi'an
Gran Melia Xi'an
#2 of 2,582 in Xi'an
435 reviews
3.4 mi away
Hilton Xi'an
Hilton Xi'an
#4 of 2,582 in Xi'an
1,166 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
Sofitel Xian on Renmin Square
3.9 mi away
Shangri-La Hotel,Xian
Shangri-La Hotel,Xian
#6 of 2,582 in Xi'an
1,483 reviews
3.5 mi away
Sofitel Legend Peoples Grand Hotel Xian
Show Prices
Show Prices
Show Prices

Been to The Westin Xian? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Xian

Property: The Westin Xian
Address: No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
Phone Number:
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Xi'an
#1 Business Hotel in Xi'an
#4 Romantic Hotel in Xi'an
#5 Spa Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#39 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Westin Xian 5*
Number of rooms: 320
Official Description (provided by the hotel):
Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Priceline, Starwood APAC, Expedia, Hotels.com, Ctrip TA, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your The Westin Xian reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Xian China/Shaanxi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing