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“Good location”
Review of Grand Park Xian

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Grand Park Xian
Ranked #15 of 2,582 Hotels in Xi'an
Singapore
Level 6 Contributor
119 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Good location”
Reviewed 29 June 2014

The hotel is located just near the city wall and it was very well located, walking distance to the city wall and to the subway. However there is a lot of road works around and there isn't lot of pedestrian walkways so it can be dangerous to cross the streets. The concierge was very friendly and help me call for a cab to standby to wait for me to bring me to the terracotta warriors. The driver wasn't very honest but that's not the fault of the hotel. Hotel room is clean and reasonable size. They were also flexible to allow for late checkout which I appreciated as my flight was not till late. Breakfast was ok and lobby is always full of locals not guests.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank axio99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJie, Director of Sales at Grand Park Xian, responded to this review, 2 July 2014
Dear Valued Guest,

Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback.

The construction work near the hotel will be completed by the end of September, and then there will be a beautiful celebration garden in front of the hotel.

We appreciate your encouragement on our service. We look forward to having another privilege of welcoming you back again in the near future.

Director of Sales
Lily Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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475 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Level 6 Contributor
186 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 27 June 2014

I like the stationery tool box and the modern desk lamp. The small transparent clock on the bed side was quite cool as well. The toilet has bath salt. The big bed was made by combining 2 beds, and it was not comfortable sleeping in the middle of the bed. The gym was basic and there was no attendance, also there was no towel and no bottle of water. The breakfast was basic as well. As this moment, there was construction going on in the square in front of the hotel and the car could be noisy at time.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lau_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJie, Director of Sales at Grand Park Xian, responded to this review, 4 July 2014
Dear Valued Guest,

Thank you for choosing Grand Park Xian and taking the time to share your feedback during your last stay with us.

We have noted your valuable feedback on our service of Health Club and breakfast standard , we will certainly review the process to seek for any improvement on it.

The construction work near the hotel will be completed by the end of September, and then there will be a beautiful celebration garden in front of the hotel.

We take all guest comments very seriously and once again, we apologize for the inconveniences you had during your stay with us. We look forward to having another privilege of welcoming you back again in the near future.

Director of Sales
Lily Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England, United Kingdom
Level 5 Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 June 2014

The hotel had a great location, however getting places on foot wasn't entirely easy due to crazy traffic and a lack of a side walk out front (I don't think this is necessarily the fault of the hotel, there was a lot of construction going on nearby). The hotel seemed very quiet, which is usually a good thing, but at one point we wondered if we were the only guests there. Our first room smelled like smoke and we were able to change rooms, but there was still a faint smell that they tried to cover up with some air freshener. It ended up being ok in the long run since we were only there for 2 nights. The breakfast was probably the highlight. The other positive was the staff was friendly and tried to be as accommodating as possible.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJie, Director of Sales at Grand Park Xian, responded to this review, 23 June 2014
Dear Valued Guest,

Thank you for choosing Grand Park Xian and taking the time to share your feedback during your last stay with us.

We have noted your valuable feedback on our room smelling problem and will certainly review the process to seek for any improvement on it.

The construction work near the hotel will be completed by the end of September, and then there will be a beautiful celebration garden in front of the hotel.

We take all guest comments very seriously and once again, we apologize for the inconveniences you had during your stay with us. We look forward to having another privilege of welcoming you back again in the near future.

Director of Sales
Lily Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 June 2014

Friends booked for us and we thought a 5star for less than $100us per night was great. Room carpet was stained, bath smelled like mold and hot water wasn't very.

Big beds were comfortable and breakfast buffet made up for smelly room.

City reconstruction has streets messy and our room view was an old dilapidated office park.

Probably could have been worse, but seemed a good value, though not a 5 star property.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlendaleAZ57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJie, Director of Sales at Grand Park Xian, responded to this review, 6 June 2014
Dear Valued Guest,

Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback.

We have noted your valuable feedback on our room smelling and room cleanness problem and will certainly review the process to seek for any improvement on it.

The construction work near the hotel will be completed by the end of September, and then there will be a beautiful celebration garden in front of the hotel.

We take all guest comments very seriously and once again, we apologize for the inconveniences you had during your stay with us. We look forward to having another privilege of welcoming you back again in the near future.

Director of Sales
Lily Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level 6 Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 2 May 2014 via mobile

Nice hotel, free wifi in the rooms. Breakfast was a good standard, Buffett style but a mixture of Western and Chinese. Cereals, yoghurt, fruit all available as choices. There is a lot of construction around hotel due to new Metro station but this didn't affect us as our room faced away from this. Would stay again! Recommend.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank 77JAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJie, Director of Sales at Grand Park Xian, responded to this review, 29 May 2014
Dear Valued Guest,

Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback.

We were very delighted that you had a pleasant stay with us during your last stay. The road construction around hotel will be finished by the end of September , and then there will be a beautiful garden in front of the hotel.

We take all guest comments very seriously and once again ,we look forward to having another privilege of welcoming you back again in the near future.

Director of Sales
Lily Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level 6 Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 April 2014

The hotel is in a good location but clearly showing its age. The rooms are fairly large and its value for money. The continental restaurant was a dissapointment with the peole there hardly able to understand english the service was very poor. the front desk was helpful in their suggestions. Breakfast was of good quality that was a bit unexpected

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rahul91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJie, Director of Sales at Grand Park Xian, responded to this review, 30 April 2014
Dear Valued Guest,

Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback.

We have noted your valuable comment and will enhance English and Service Training to improve our Service Standard.

We take all guest comments very seriously and once again, we apologize for the inconveniences you had on your last stay. We look forward to having another privilege of welcoming you back again in the near future.

Director of Sales
Lily Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dusseldorf, Germany
Level 6 Contributor
352 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 22 April 2014

Pretty disappointing stay - very smoky room although officially smoking is forbidden in all rooms - major noisy construction site in front of the hotel - service at reception ok while restaurant management (1st floor) ignorant and not really focussed on guests

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamTrescher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJie, Director of Sales at Grand Park Xian, responded to this review, 30 April 2014
Dear Valued Guest,

Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback.

We have noted your valuable feedback on room smoky problem and lack of attentive attitude of café service. We will certainly review the process to seek for any improvement . The construction work near the hotel will be completed by the end of Sep, and there will be a beautiful garden in front of the hotel.

We take all guest comments very seriously and once again, we apologize for the inconveniences you had on your last stay. We look forward to having another privilege of welcoming you back again in the near future.

Director of Sales
Lily Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Park Xian

Property: Grand Park Xian
Address: No.12 Xi Duan,Huancheng South Road, Xi'an 710068, China
Phone Number:
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Xi'an
#14 Luxury Hotel in Xi'an
#15 Business Hotel in Xi'an
#24 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Park Xian 4*
Number of rooms: 298
Official Description (provided by the hotel):
The 298-room Grand Park Xian boasts a prime location in the heart of the ancient capital city of Xi’an. Showcasing an imposing facade that evoke the grandeur of an ancient palace, the hotel offers 298 luxurious rooms & suites and is within walking distance of main tourist attractions, restaurants and parks. In an ideal location facing the south gate of the ancient City Wall, guests can look forward to grand views of one of the most majestic parts of the long-standing City Wall. ... more   less 
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Also Known As:
Grand Park Xian Hotel Xi`An
Hotel Grand Park
Grand Park Xi An
Grand Park Xian China/Shaanxi

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