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“Wonderful staff...nice room”

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Sheraton Xi'an Hotel
Ranked #20 of 2,645 Hotels in Xi'an
Certificate of Excellence
Reviewed 10 November 2013

I recently spent a night at this hotel in Xian. I will tell you the staff was great and the room was very nice. I can not say anything about location or restaurants in the area as work took most of my time. I did get the chance to see the TerraCotta Museum which is amazing.

  • Stayed: November 2013, travelled on business
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Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded 12 November 2013

Dear Mr.Gregory

Thank you so much for your recommendation about our hotel and staff. It is our honor that have a chance to serve for you. If you have another trip to Xian, you are really recommended to spend some time about trying the local food and snack, they are amazing.
Happy to see that you had a good time in Xian and we are looking forward to see you again.
Hotel Management Team

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113 - 119 of 809 reviews

Reviewed 27 October 2013

This hotel is not in the centre of the city or a very new one but it was perfect for the one night we stayed there. The room was spacious and comfortable, the breakfast spread was lavish and the service/staff excellent.
It is only a 10 minute ride to key night attractions like the Drum Towers (beautifully lit at night), the Moslem quarter (awesome night street with multiple local food options) and the bar street. In the mornings, the Xian city wall is also close, with nice information on the Silk routes as well as an option to bike around on the wall! My husband and I did double biking, it was so much fun! The Terracotta warriors museum is about an hour or so, being outside the city – amazing.

The city (and airport) is much bigger than we had imagined, with beautiful landscapes as you go outward. We could have easily spent another night here. Sheraton suited us very well.

Room Tip: Higher floors are better
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  • Stayed: October 2013, travelled as a couple
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Thank ssmmiittaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded 29 October 2013

Dear Ms. ssmmiittaa,
Thank your for chosen Sheraton Xian Hotel and share your stay experience with us.
We can see you had a wonderful trip here in Xian, you really discovered the city in a professional way! Sheraton Xian Hotel has a very convenient location and you can access to key sightseeing from here easily. we have a very good service team and they are always highly appreciated by our guests.
Thank you again for your sharing and looking forward to serve for you next time,
Hotel Management Team

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Reviewed 23 October 2013

This Sheraton in the middle of China was a surprise gem for my wife and I while visiting Xian during a tour of China. Our room was luxurious and quite large. The staff members were very nice and many spoke English. This hotel provided a great Sanctuary to enjoy in the middle of a very busy tour.

The highlight though was the Club Lounge. If you have the money I would recommend the upgrade. You are greeted by a lovely hostess and this is the best Lounge that I can remember visiting. The evening food and beverage offerings were excellent and the breakfast was so good that we passed on the excellent buffet offered downstairs.

  • Stayed: November 2012, travelled as a couple
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1  Thank Stone13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded 29 October 2013

Dear Sir,
Sounds like you had a very happy trip in Xian and a pleasant experience in Sheraton Xian Hotel, Many appreciation for sharing your story with us on trip advisor. The club room that you stayed was newly renovated, and the benefit to club lounge is really price worth. Our staffs are very helpful, you may already made many friends here.
Thank you again for your sharing and looking forward to see you next time, Sheraton Xian will always be your home away from home.
Hotel Management Team

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Reviewed 11 October 2013

What a wonderful relief to arrive at this Sheraton in Xian. The staff were welcoming and recognised us on subsequent meetings and completely attentive and efficient and the whole hotel sparkled with cleanliness and new decor.
Food fabulous - we experimented with eel and a whole duck and both were served with great ceremony and beautifully cooked.
Xian traffic is gridlocked and the only problem was getting taxis - the staff helpfully walked us to the bus stop when the taxi drivers said the traffic was too bad to come for the very low official fare they are allowed to charge, but when we were unimpressed with how packed the buses were the staff came up with a way of persuading the taxis to turn up.......
Overall recommendation - Insist on this hotel if you go to Xian!

  • Stayed: September 2013, travelled with family
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Thank HelenHallpike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded 15 October 2013

Dear Ms. Helen Hallpike,
Many many appreciation for you to write such a long story and happy to see you had a very impressed stay in Xi'an and in our hotel.
It is our honor to have such helpful and lovely staff that provides exclusive service and extra care to guests.
Sheraton Xian is a hotel with some histories and we believe we can walk further and do more for caring our guests like you and your family. We are aiming to great a home away from home to our guests.
Thank you for sharing, and hope we could have chance in the future to serve for you and your family again.
Hotel Management team

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Reviewed 28 September 2013

This hotel is not in the centre of the city but it's in a nice tree lined street in what seemed to be a nice area - shopping plazas were about 6 - 7 blocks away and taxis are very easy and cheap to catch if you don't like walking. The hotel and amenities were excellent, the room well appointed and great condition - efficient cheap laundry service and and amazing breakfast buffet. If I were to return to Xian I would stay here again with out a doubt. The staff were amazing - there was one bell boy that rushed out after us when we went for a walk to make sure we had a hotel card and map and if we knew where we were going - so impressed and another day was presented with an umbrella as light showers were expected, we just felt so welcomed and special and safe at this hotel which is just what you need when in China.

Room Tip: Our room faced the main road - but was quite and we got to watch the world from the windows
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  • Stayed: September 2013, travelled as a couple
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Thank MrsMBallarat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded 29 September 2013

Dear MrsM Ballarant,

Many appreciation for your such a highly comments about our Sheraton Xi'an Hotel. We are happy to see you spent a good time in Xi'an and our hotel.
Sheraton Xi'an hotel is one of the most historical 5 star hotel in Xi'an. History is not only means it is old, but also means it is experienced. We have a very experienced and professional service team and always keep up with the international 5 star service.
Our food is always highly recommended by our guests for the variety and good taste.
Thank you again for sharing your story and support, we are looking forwarded to see you next time

Life is better when shared!
Hotel Management Team

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Reviewed 30 August 2013

Stayed at the hotel for 4 nights in August 2013. The location of the hotel is not too central, but a short taxi ride of 10 mins will take you to the Xian City Wall. If you look to stay in the center, not the hotel for you. The best thing about this hotel is the staff (efficient, kind and good level of English), the breakfast (buffet is that of a 5 star hotel) and the hotel lobby. As for the rooms, they are clean and with comfy beds but decor is a quite updated and would need some renovation. Bathroom was small too. Overall a four star hotel, but need some rooms renovation to keep the stars. Also used the gym and pool - great facilities but gym was a bit hot (AC seemed not to be working properly there).

  • Stayed: August 2013, travelled as a couple
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Thank Elena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded 3 September 2013

Greetings ….
Thank you for choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us.
Our breakfast has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents.
We have a professional service team, hotel have been paid much attention on training our staff for english and delivery standard srvice to our guest.
Sheraton Xi'an hotel is one of the most historical 5 star hotel in xi'an with more than 20 years old history . these years we are keeping on updating our facilities, the newly renovated rooms, swiming pool and GYM are looking for providing more service to our guests.
And I have already contacted our team for the gym AC working problem, they will improve the condition and we are looking fowared to you next stay.
Life is better when shared!
Hotel Management Team

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Reviewed 25 August 2013

Lovely hotel, large comfortable room, the coffee press in the room was also highly appreciated. Breakfast is also brilliant and one is spoilt for choice.
Only complaint: its about time Five star hotels start offering Wifi access in the rooms for free.

  • Stayed: August 2013, travelled as a couple
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Thank holly04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded 28 August 2013

Dear Guest,
Thank you for choosing to stay in Sheraton Xian Hotel and contribute your comments to us.
As the first international 5-star hotel in North-West China, Sheraton Xian Hotel is always working on improving hotel facilities. Our food has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents.
We have already working on the WIFI whole building coverage and hope soon it will serve for our guests!
Life is better when shared! and looking forward to your next stay
Hotel Management Team

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Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Xi'an
#13 Spa Hotel in Xi'an
#18 Luxury Hotel in Xi'an
#38 Best Value Hotel in Xi'an
Price Range: £61 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
Reservation Options:
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton

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