Location - which other reviewers have already mentioned. Must be mentioned again. A lot can be overlooked for this hotel's location as it is so centrally located. We especially loved walking around in the Muslim quarter, and it is so easy to get to it from the hotel via the underground passage as well as to many shops and to the Drum and the Bell Towers.
We found some although not all of the staff helpful. There is wifi available ONLY by the front desk, and not in other parts of the lobby. One concierge worked about 30 minutes on my laptop before giving up and then told me I could connect in my room! That's China! Full of paradox... I also had a great 30 minute foot massage in the spa in an otherwise totally empty room set up for at least 8 clients.
Our room did not face the Bell Tower for which we were grateful as it was much quieter and we didn't spend much time in there anyway. It was small but adequate and clean. The bed was hard but we didn't stay anywhere in CHina were that wasn't true. We called whenever we needed anything and got what we needed. We used the laundry service and were pleased with it. It was fast and efficient. Breakfast was so-so, served in a large room. Plenty of choices and you could have eggs made to your specifications by a chef as you waited but it suffered from the deficiencies of trying to feed large numbers of people buffet style.
On our last night we ate at the restaurant on the first floor which has a street entrance, can't remember the name, maybe the Abalone? It was quite good, and the service was excellent.
When we left the following morning, early, to go to the airport, we had refused to have the airport order a driver and car since it was more expensive and said we'd take our chances with a metered taxi, sure enough, they not only got us a taxi, but managed to have him drive up to the front door - where there are normally hordes and masses of pedestrians. It was a nice send off.
So, we do recommend the hotel, keeping in mind that it is not a five star hotel, but has many more advantages than disadvantages, and that in China, not everything goes the way you think it should...
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- Also Known As:
- Bell Hotel Xi An
- Bell Tower Hotel Xian
- Bell Tower Hotel China/Shaanxi