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“Good tour” 4 of 5 bubbles
Review of Terracotta Warriors Tour

Terracotta Warriors Tour
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Private Customizable Terracotta Warriors Day Tour
Ranked #9 of 67 Tours in Xi'an
Certificate of Excellence
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Attraction details
Owner description: Terracotta Warriors Tour, based in Xian, is a team of local travel professionals in Xian with a dozen years of experience in travel industry in China. We aim to offer travelers a totally authentic and different travel experience, and deliver pleasant trips! All our tours are shopping-stop free!All Tripadvisor users are eligable of 5% discount. Please mention when you book!
New York City, New York
Level Contributor
4 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Good tour”
4 of 5 bubbles Reviewed 6 June 2014

Overall a good experience. The guide was prompt, friendly and energetic and her English was great! She was knowledgeable about the Warriors and the history. She checked in with us throughout the tour to make sure it was going at the pace we wanted (not too slow, not too fast), took pictures of us and just generally was a great source of info. There was an awkward situation with her choice for the lunch place which I wish would have not happened but I don't want to state the details. I'd suggest you either have a place in mind where you want to eat lunch or research the suggestion the guide makes. Other than that, great tour. The car was comfortable and I felt quite safe! Overall I recommend highly.

Visited May 2014
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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368 reviews from our community

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2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Disappointing guide for a great site”
2 of 5 bubbles Reviewed 29 May 2014

A friend and I did a long day in Xian as a side trip while our husbands were at conference. We had Kelly as a guide. Her English was not great, she didn't know much more than our guide book had already told us (and some of the things she shared were questionable.) More importantly she used an umbrella to shield herself from the sun and then also a hat or a face mask, making it impossible to communicate easily. She seemed much more interested in shielding herself from the sun than in taking us to some of the other sites in Xian that we had hoped to see. She didn't offer information, but was willing to answer questions asked, as long as we were in the shade. The car was barely able to go and air condition us at the same time. Generally very disappointing.

Visited May 2014
2 Thank Bostonmaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XianWarriors, Manager at Terracotta Warriors Tour, responded to this review, 2 June 2014
Dear Madam,

We appologize again for the unhappy experience.

We understand you were unhappy with Kelly using one umbrella plus one hat against the sun, which was the reason we refunded you as we feel your complaint "making it impossible to communicate easily" reasonable. We suggested a refund, yet you asked for more which we also agreed only to make you feel less disappointing. Kelly said she appologized for that and followed your order not to use the umbrella thereafter.

She received many compliments for her English and knowledge from our customers, including many fellow Tripadvior users here. We are glad if you can share your guide book which we could use for improvement. We will appreciate if you could let us know what exactly are "some of the things she shared were questionable" so that we can improve.

She did show you around every site in your itinerary and eager to share here knowledge while you were too busy talking to your friend to make Kelly feel rude to interrupt you. She tried to engage and the fact you barely looked at her in the face only made herself feel interupting.

Our drivers are trained to transfer you safely and on time in China's bad traffic instead of racing with other drivers. We did and do a successful job in that regard.

Our car was air conditioned all the way. It took a few minutes to cool down completely because the temperature reached nearly 94F on the day of your tour. Our guides are required to inform our drivers a few minutes before clients get into the car. We will make sure it can be done better in the future.

I notice you rephrased your orignial complaints from "the car was particularly slow at times and we were almost passed by a tractor when leaving xi'an. If the car can't be air conditioned and drive at a normal speed that is not great." to "The car was barely able to go and air condition us at the same time.". We appreciate you decide to be a little bit more unbiased. Our 7 seats van has enough horsepower to air-condition and drive two of you.

Best wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Excellent tour guide Kelly!”
5 of 5 bubbles Reviewed 26 May 2014

We had a great days trip with Kelly! After a particularly awful tour guide in Beijing we were nervous about what our Xian guide would be like! We did not need to worry-we did a custom made tour and we got picked up from our overnight train journey-Kelly's English was excellent and her information great-she took us to the warriors and it was amazing. Kelly was totally flexible to our needs and did exactly what we wanted-there was no taking us to extra places with the hard sell. I would thoroughly recommend this tour company and great guide-really enjoyable day-thanks!

Visited May 2014
Thank Annielux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
108 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 24 May 2014 via mobile

I spent a very enjoyable day in the company of Terracotta Warrior tours. I visited three sites over the course of a day Small Wild Goose Pagoda, Large Wild Goose Pagoda and Terracotta Warriors Museum. In each of these my guide for the day Caroline provided context and good knowledge of the sites in excellent English. My guide allowed my ample time to pause, photo etc and there was zero pressure on shopping trips. Our driver also was very safe driver (if you have never been to China trust me this is important!!). An excellent experience and it truly enhanced my visit to Xi'an

Visited May 2014
1 Thank KilburnKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xi'an, China
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“Spring is a great guide!”
5 of 5 bubbles Reviewed 21 May 2014

We (three PhD students from Sweden) visited the Terracotta Warriors, the History Museum and the Muslim Quarters together with our tour guide Spring. We are extremely pleased with the day, Spring speaks very good English and is very nice and a lot of fun to talk to. She has a lot of knowledge and fun facts about pretty much everything. We highly recommend this agency!

Visited May 2014
2 Thank Louise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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