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“Great value, nice setup for families, English speaking staff”

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Grand Mercure Xian on Renmin Square
Ranked #8 of 2,658 Hotels in Xi'an
Certificate of Excellence
Reviewed 13 June 2014 via mobile

We are enjoying our stay here at the Grand Mercure. After researching Xi'an hotels, we chose this one for the price, location, and non-smoking room availability. The English-speaking staff greeted us kindly and was extremely helpful in our communications with our driver. They also gave us simple information to find a local supermarket to purchase snacks and drinks to take along on our daily adventures, (FYI- it's about 2 blocks away on the 2nd floor of the KFC building. Food is on the 3rd floor and other household or general needs are on the 2nd). The hotel us a nice setup for families - we stayed in 2 rooms that are next to each other. Rooms are situated in pairs with a small jutted-in entryway per pair, so it was nice to prop the door open and go back and forth without being right in the middle of the hallway. There is also a nice, open garden space just across from the front door, where kids can run to burn off a little energy. The breakfast buffet was good - Western offerings of 4 cereals, a varied selection of breads and pastries, fruit, and yogurt. The "hot side" included done boiled eggs, sausage links; everything else was more traditional Chinese breakfast of rice porridge, dumplings and buns, fried rice. Drinks included hot coffee, tea, or chocolate and cold water, milk, and juices. The cost was around ¥240 for the 5 of us, a bit pricey, but not terrible.

  • Stayed: June 2014
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1  Thank JesseRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 23 June 2014

Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 9 June 2014

I stayed at the Grand Mercure Xi'an for 2 nights. The hotel is set in the same grounds as the Sofitel and the newly opened Sofitel Legend amongst lovely gardens. The location is close to the City Wall and the Bell Tower. My husband said it was one of the best breakfast buffets he's had in China! The only annoying thing was the lifts did not seem to have sensors so they shut on you very quickly and didn't give you much time to get in or out before closing on you. The reception were always helpful and had a good level of English.

  • Stayed: June 2014, travelled on business
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3  Thank DaisieB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 10 June 2014

Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At the mean time, we are very concerned to learn that you encountered some problems in the lift . we are so sorry about that. please rest assure we have brought this to the relative department and prevent the future occurance.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

Hotel is part of Accor chain and shares facilities with Sofitels and other hotel on Renmin square. It feels safe with security on gates 24h, even though we really felt safe anywhere in China in our travels anyway. It's about 20-30 mins walk to Bell Tower area, where you have all the shopping, restaurants etc. Staff was helpful. Concierge organized a driver and private tour to Terracotta army for same price as tour operators.

Room was a bit smaller than in other hotels we've stayed in other cities, but sufficient for the 2 nights we have been there.

Bed was quite hard, so if you prefer softer check some other hotel. Also swimming pool is located in Sofitel building.

  • Stayed: May 2014, travelled as a couple
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Thank gigisulivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 9 June 2014

Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

This hotel is supposedly just a 4 star hotel. It is surrounded by other nice hotels and the grounds are magnificent. There are nice restaurants nearby and you are inside the Xi'an city wall. the breakfast buffet was very well set, with eggs cooked any style you want and an assortment of Chinese and Western style dishes. It was a great way to start our day.

The rooms had free wifi and although they were a little dark, they are clean and the amenities are all there. You will love this hotel.

  • Stayed: May 2014, travelled on business
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Thank Roy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 5 June 2014

Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xian on Renmin Square

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Reviewed 29 May 2014

Unfortunately I only stayed at this hotel for two nights. The entire experience can be summed up with one word - Opulent. The hotel is set in a large compound with other hotels and the grounds are magnificent. The room was large and spacious with all of the amenities that you would expect in a five star hotel, robes, slippers and The bathroom was also stocked with all possible personal needs packaged in a tidy presentation case - perfect. The mini bar was stocked with an extremely wide variety of just about any libation that you could desire. It also enjoys residence in the same park as the Le Chinois restaurant which was fantastic. The breakfast buffet was a sight to behold with more choices than you could possibly savor in both Western and Asian selections. This hotel is extremely high on my Must return list. People have commented on the location as being too far away from attractions. I found it to be PERFECT. I don't expect to always walk to destinations while on vacation (which I always am), so a short axi ride or long walk is never a problem. Face it people when you walk through neighborhoods you experience the true flavor of the place that you are visiting. I look forward to my next stay at The Grand Mercure Renmin Square Xi'an

Room Tip: Any room in this hotel will be fantastic
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  • Stayed: May 2014, travelled solo
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1  Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 30 May 2014

Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it. We are glad that you enjoyed your stay here.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

I stayed here for two nights with my 70-year old mother. I got a really cheap deal on the hotel through Agoda so I was predisposed to like the place, but also curious as to why it was so much cheaper than the other 4 and 5 star international hotel chains. The hotel is north of the centre of Xi'An, set on a large private square which also holds the Sofitel, another Mercure and a Chinese hotel. The BIG advantage of this is that the hotel is completely silent - no traffic noise at all - and you step out the front door into a square with trees and a fountain playing, rather than into the chaotic Xi'An traffic. The hotel is very well maintained, our room was on the small size but also very nice, big comfortable beds, super clean. The staff were all exceptionally friendly, helpful and polite, with excellent English. The breakfast buffet was fine (good coffee!) with plenty of European / American options alongside the Chinese ones.
I also liked the location - it was about a 20 minute walk to the Muslim Quarter which, let's face it, is pretty much the only place worth visiting within Xi'An itself. It was also a 20 minute walk to the train station where we got the bus out to the Terracotta Warriors.
The one negative point is that the facilities advertised on the hotel website - gym, swimming pool, spa - are not actually at the hotel, they are at the Sofitel on the other side of the square, along with four or five restaurants. I had been planning to go swimming, but the fact I had to cross the square rather than just wander along to the pool within the hotel put me off. Not a big deal, but this might be why the Grand Mercure was cheaper. Other than that - everything was great. And it was a lovely place to come back to after a hot, dusty day among the crowds.

Room Tip: Rooms higher up probably have more light - we were on the second floor so our room was a little on t...
See more room tips
  • Stayed: May 2014, travelled with family
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1  Thank maririgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 28 May 2014

Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

At the same time,we appreciate your sharing your concerns about the swimming pool, we are sorry for any inconvenience caused.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

I arrived at the hotel past mid-night. There were few Local fm Shantung were making noise at front desk over their reservation. There seem some miscommunication with their reservation by the agent. The hotel is fully booked for next few nights. Hotel could only garner them 1 night. one of them raised his voice n bang table. The front reception handled it calmly and patient. A pity that there was only her manning the reception. I waited for almost 15-20 mins before I could register. All in all I managed to get to my room at 1:30am to 1:45am. If she couldn't settle the dispute of the early group am wondering will I get to my room? hotel shd consider extra manpower.

Generally the hotel service is good. Room is spacious and clean. Being inside the square create kind of exclusiveness and privacy for the guests.

There's 1 local mall approx 200m away. Bell Tower is 2 stops away. u can take public bus at 1 CNY. much cheaper than taxi or tuk tuk. I asked 1 cab to Tangs Palace at Wen Yi road, they quoted me 100 CNY. it's ripped off ! I wanted to ask hotel for help but lobby was so busy and I couldn't find any conceige for help. Certainly more room for improvement.

  • Stayed: May 2014, travelled solo
    • Value
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1  Thank phyl98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 26 May 2014

Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

At the mean time, we are very concerned to learn that you encountered some problems in the room as well as in the concierge. we are so sorry about that. please rest assure we have brought this to the relative department and prevent the future occurance.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Xi'an
#8 Luxury Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#9 Family Hotel in Xi'an
#11 Business Hotel in Xi'an
#13 Best Value Hotel in Xi'an
Price Range: £39 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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