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Grand Mercure Xian on Renmin Square
Ranked #9 of 2,658 Hotels in Xi'an
Certificate of Excellence
Reviewed 4 August 2014

Only stayed for a couple of nights, there's everything you need within a good budget, its well placed and feels safe too. Breakfast perfectly adequate and for China provides a reasonable range of Western choices, but nearby are plenty of alternatives should you need them. Near to the Warriors and other places you might want to visit - you wouldn't want to spend all day here, but for overnights and breakfast its got what most people would need.

Room Tip: Ask for a room overlooking the park
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  • Stayed: September 2013, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank CashmereTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 5 August 2014

Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Grand Mercure Xian on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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333 - 339 of 936 reviews

Reviewed 2 August 2014

Good hotel and great location. Most people visiting would be out all day so decided against the luxury 5* one. This is a good 4* and all facilities in Sofitel and mercure can be used. 3 hotels in renmin sq, great location, good brekkie, good rooms.

Definitely recommended.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank RG1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 5 August 2014

Dear guest,

Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you enjoyed your stay here.

Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an encouragement and a motivation for our unceasing progress.

We thank you for your kind comments again and it is our hope that we have the opportunity to serve you better in the near future.

Sincerely,

Grand Mercure Xian on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

We stayed at the Grand Mercure in July. We had some confusion as the accommodations we needed. We were traveling with two kids and needed to two rooms with two beds, which were not available. They ended up putting us in their suite, which was large and comfortable. Plenty of room for two roll away beds. The breakfast buffet was really good (great coffee!) and our kids had their best meal of the day there. Plenty of Western choices. The hotel is a bit on the dark and older side, but the rooms were comfortable and clean and the staff was friendly.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Hugumom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 28 July 2014

Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

The Grand Mercure is located inside a giant complex which also contains a few other hotels owned by this company. The hotel is very safe as there are guards patrolling the complex at night. There are also some excellent restaurants inside the complex if you don't want to venture outside for food. The hotel was able to help me get legit metered taxis which is a great convenience. My room was a bit dated but it was very clean.

Aside from visiting the Terracotta Army, I also suggest going to Hua Shan. It is a very beautiful mountain which is only takes around 1.5hrs to get to (40min taxi ride to the Xian North Station then take a bullet train which takes another 40mins).

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Alan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 24 July 2014

Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xian on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

The hotel staffs were excellent,especially Miss Luna. Most of the front office staffs were able to speak English. From the housekeeping to the front office staffs, were very helpful and ready to serve us. The hotel is more like a hotel within a park together with 2 Sofitel hotels and Mercure. The surrounding area of the hotels are gated. We felt very comfortable and safe. 15-20 mins walk to the Bell Tower or 3 bus stops away. About 10 mins walk opposite to a few shopping malls. The Standard is rather small but adequate for two person. The room has most of the amenities you find in a 5 star hotels. We were upgraded to a much larger room on the third night. Should we return to Xian again, would not hesitate to stay again.

Room Tip: Rooms with odd numbers facing the hotel park
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank c_ronal7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 14 July 2014

Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

We chose to book this hotel rather than the Sofitel which is directly opposite as my son was travelling with us and and he wanted something with a lower budget. It certainly is that, and we had a fantastic suite with loads of room for around £100 per night ( no breakfast). The rooms were comfortable though a tad on the dark side for me ( furnishing colour not the natural light issue). Beds were large and all rooms were large with loads of space. We paid for breakfast which was fine with all western style buffet options available. I think for us the best thing was the location, with the Sofitel opposite which has a lots more dining and bar options, and you can walk to the Drum Tower and Bell Tower where there are lots of ( local) dining options. Free wifi available. Overall enjoyed the stay

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 8 July 2014

Dear guest,

Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you enjoyed your stay here.

Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an encouragement and a motivation for our unceasing progress.

We thank you for your kind comments again and it is our hope that we have the opportunity to serve you better in the near future.

Sincerely,

Grand Mercure Xian on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

This looks and feels like a very well run 3 or 4 star hotel. Everything is OK and there were no problems. It is not impressive in any way though and certainly not a 5 star hotel which it says on Tripadvisor.

The rooms are small but adequate and clean.
The pool is nice but in a neighbouring hotel.

It was the cheapest hotel on our trip of Macau, Hong Kong, Shanghai, Beijing, Xian, Chengdu so our expectations were low. It was the least impressive room and hotel on our holiday but the staff levels were probably the highest. Their english level, friendliness and helpfulness were amazing. We were very happy and relaxed here and felt safe here as it is in a secure area with other hotels. I would definitely recommend the hotel as an efficient adequate hotel with great service but not as a luxury hotel

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Darr3n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded 3 July 2014

Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#9 Luxury Hotel in Xi'an
#11 Family Hotel in Xi'an
#11 Business Hotel in Xi'an
#13 Best Value Hotel in Xi'an
Price Range: £38 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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