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“Good value for money” 4 of 5 bubbles
Review of Mercure Xian on Renmin Square

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Mercure Xian on Renmin Square
Ranked #20 of 2,532 Hotels in Xi'an
Echuca, Australia
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Good value for money”
4 of 5 bubbles Reviewed 7 May 2014 via mobile

Felt safe and secure in this gated hotel enclave, Mercure being one of four.breakfast was good, plenty of choice. Dinner at Sofitel, recommend. Also nice pool to use at Sofitel. Staff very friendly also. All in all a nice place to come back to after being out all day

Stayed May 2014, travelled with friends
Helpful?
Thank Momama3564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, 8 May 2014
Dear guest,

Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us

Thank you again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

Mercure on Xi'an Renmin Seuare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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579 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Stroud, United Kingdom
Level Contributor
287 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
3 of 5 bubbles Reviewed 4 May 2014

This is a standard Western style hotel that could have been anywhere in the world. It was clean and quiet, but the bed wasn’t very comfortable. And although booked as a double bed, it was actually two twin beds pushed together with single duvets.

This hotel is about a 20 minute walk to the main city centre sights: Drum Tower, Bell Tower and Muslim Street. The streets around the hotel are very wide; we walked round the city centre at night: the whole area feels extremely safe.

Breakfast was both Western and Chinese cuisine with a very wide, good quality, choice. We did not have dinner at the hotel, but went instead to DeFaChang (twice) for their excellent Dumpling Banquet.

Hotel restaurant staff were friendly and helpful, though none of the reception staff seemed able to smile. However they all spoke good English.

The wifi was easy to access and had an acceptable speed; air conditioning was good but the shower was difficult to control.

Although we only used the hotel to sleep and shower, we would have preferred more authentic Chinese surroundings rather than an average international chain. But this hotel is fine for a couple of days, especially if you prefer western style accommodation.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank JandP_Cotswolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, 5 May 2014
Dear guest,

Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants.

Thank you again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

Mercure on Xi'an Renmin Seuare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
57 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 1 May 2014

The price that we paid for this hotel was something of a bargain. However, I thought I'd paid in advance but when we arrived I was informed that the credit card transaction had been declined. The front desk staff advised that I'd been informed by email but I couldn't find the email and they couldn't tell me when it had been sent.

The room was fairly large for the price we paid and everything was well maintained and clean. You can walk to the Bell Tower and some other attractions if you don't mind a 20 minute or so walk.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank NE_Traveller_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, 3 May 2014
Dear guest,

Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants.

Thank you again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

Mercure on Xi'an Renmin Seuare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caloundra
Level Contributor
347 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 bubbles Reviewed 24 April 2014

The hotel itself was average with very helpful reception staff and forever smiling doormen. Obviously when in Xian you do not spend all your time in your hotel so for a couple of nights sleep this was adequate. Food and beverage was on the expensive side inside the hotel with limited choices outside. We found some eateries on the third level in the Shopping Centre across the road but if all else fails there is a seven - 11 with cheap beer and a nearby KFC. Not the best Chinese experience.
Disappointingly there was no in-room WIFI. I needed to go down to the ground floor where everyone else trying to get access were fighting over the 8 available chairs. This is not acceptable in this modern age.

  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TravellingSandy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, 24 April 2014
Dear guest,

Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants.

Thank you again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

Mercure on Xi'an Renmin Seuare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Xianyang, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 19 April 2014

Booking messed up, we're not prepared to sort out, wanted to offer one twin bed room for 4 people. Manager said we front desk would order taxis once we had sorted out our own replacement hotel. She left and front desk staff became rude and unhelpful, not ordering taxis suggesting we walked!!!! 6 adults and 4 kids with luggage - not really an option at 8.30 at night!
Ramada Bell Tower were fantastic however - staff fantastic, rooms same price but far nicer hotel and better location.

Mercure - very disappointing. Sort yourself out!!!!!!!!!

Stayed April 2014
Helpful?
2 Thank GEckersall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, 20 April 2014
Dear guest,

Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants.

Thank you again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

Mercure on Xi'an Renmin Seuare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
111 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 bubbles Reviewed 19 April 2014

We chose this hotel because it's a cheaper option within a complex of hotels. Unfortunately, it wasn't a great stay, so we got what we paid for.

First, the pluses:

- It's a Western hotel in China, so if you're used to Western comforts, this will be good for you.
- The concierge was helpful.
- The breakfast room setup is nice, and is comparatively inexpensive.
- The hotel has decent location - it's walking distance (though not THAT short) to the Bell and Drum towers, and not too far from the city wall.

Now, onto the few things that went wrong for us:

- You have to pass through security to get into this complex, but apparently, the complex security isn't the same as the hotels' security. This caused us issues when the taxi driver asked one of the security guys where the Mercure was, and the security guy said he never heard of them. We ended up being dropped off at the Sofitel, and when we asked the guy there (who was very helpful in driving us over to the Mercure) what's up with the ignorance, he said he didn't understand it either.
- We had booked a non-smoking room. While the hotel was very nice in upgrading us, the front desk somehow put us into a smoking room. The smell was very strong, and worse yet, the room was on the first floor. We ended up switching rooms the next day, but it was an inconvenience for sure.
- The front desk isn't great at English.
- There was a front desk rep who was snippy -- I had asked for three umbrellas (one for myself, my dad and my wife, who was heading down to the lobby from the room at the time). The rep insisted I take only two, and when I said I needed three, she turned and muttered something in Chinese about how I was asking for too many umbrellas. I only caught some of it because I don't fully understand Chinese, but yeah, that wasn't a very trusting/helpful attitude.
- The Internet is VERY spotty. We kept getting kicked off the network up on the fifth floor.
- Too many mosquitoes. My family had rooms on multiple floors, and I saw them flying in the hallways on both floors, and everyone in our family

All in all, I wished we had paid a bit more for nicer hotels. The rate I got was cheap, but hotels in China generally are inexpensive, so consider going for better options.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank dagongster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, 20 April 2014
Dear guest,

Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants.

Thank you again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

Mercure on Xi'an Renmin Seuare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, United Kingdom
Level Contributor
211 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed 10 April 2014 via mobile

Stayed here as part of a 10 day tour of China. The standard tour included this hotel. I felt it would be a waste paying more money for a hotel you are only in to freshen up or sleep in! Our room was lovely, breakfast very good. You have the benefit of being within a complex of other more expensive hotels. My husband took advantage of the swimming pool in the Sofitel opposite. We had two evening meals in the hotel complex as we had been so busy with tours. We wanted to eat then explore some of the city. We had an excellent Chinese meal in Le Chinois, again within the complex. It was very reasonably priced. We also ate at Azur within the Sofitel. It had the usual buffet type food and an a la carte that was very good. The Sofitel did look a beautiful hotel so if you wanted a bit more luxury then that is the place to stay. The staff at The Mercure were very helpful, one member on the door really went out of his way to come to the main road to help us get a taxi and speak to the driver to make sure we went to the right place. Thank you!

Stayed March 2014, travelled as a couple
Helpful?
Thank M.C.Rose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, 14 April 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Xian on Renmin Square

Property: Mercure Xian on Renmin Square
Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Xi'an
#10 Business Hotel in Xi'an
#11 Romantic Hotel in Xi'an
#18 Luxury Hotel in Xi'an
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
Number of rooms: 103
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi

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