Upon arrival to check in, the common area appears to be elegant and adorned with many fine sculptures and fountains. We were assigned a corner room and even after several hours we couldn’t cool the room down, with our presence it climbed to 25c and remained there overnight. With the assistance of our tour guide it was determined that the government rules prohibit use of AC until the temperature reaches 26c, they offered us a fan which was accepted. Ensure you don’t get the corner rooms (building is triangular) as the windows are narrow, tall and DON’T open, the body of the building we noticed had awning windows for ventilation.
Our private tour package had us arrive here from an elegant hotel in Beijing and then disappointment set in, there is no room fridge or security safe, the carpets are more than dirty, the wardrobe is half blocked by the desk, and there is NO bath tub for my wife. The bed is clean and firmer than we are used to, it’s equipped with a kettle with tea bags and cups, 2 robes, 2 pairs of disposable slippers (yeah, used them), an old CRT TV with only one English channel (CCTV News) and lousy reception. Bring an expired card (Coffee or Subway) for the slot near the door to keep the power on if required (external fan).
The hotel and surrounding area predominately don't speak English, the location is favoured by Chinese business persons as nearby are several wholesale clothing warehouses. The front desk personnel don't speak either, it took 7 people on the phone to order ice, I got our guide to write it down and specified a bucket of ice (not a bowl). Please beware the elevator doors close at a velocity of 0 to 12 kph in 10.8 nanoseconds, we got hit while entering several times.
The breakfast is predominately Chinese with several varieties of congee, a noodle station prepared on request with many hot sauces and spicy broths. Fried noodles, fried rice, toast station, fried and hard boiled eggs, cold and hot vegetables, sliced meats, cold Chinese type salads, sausage, banana bread, fresh fruit and great juices. Funny thing is there were no knives or forks on display, only chop sticks visible, good thing my wife brought a fork from home.
The area is rather run down and the immediate block to the east (left) has a boarded up building which is a bit ugly, we purchased beer a block after that and also across the street. There are several restaurants directly across the street, we ate at the one on the corner, pictures and English titles on the menu will assist. Many funky items are on the menu that I won`t attempt even being of Chinese decent. Bring a fork if required here and ensure you get the beer cold as in the fall-winter they drink it room temperature.
Once the language issue at the hotel is resolved, the remedy is extremely prompt, there is always an assistant manager available at a specified desk, fantastic service is noted. This a decent hotel overall and could use a renovation in our particular room, other reviewers had more updated accommodations but we only can rate our experience as a 3.
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- Also Known As:
- Empress Hotel China/Shaanxi