1st time I looked another way when I arrived at the airport and the taxi arrangement made by Shangri-la was not there to pick me up; my flight was delayed, and no one is to be blamed. It is frustrating that it happened the 2nd time. My flight details were emailed to the hotel 2 days before my flight. I arrived at the airport after 12 hours of flight and waited for 45 min. Then I called the hotel and realised the taxi was not arranged and was told to take a taxi myself. Taxi drivers from the airport refuse to use the meter and both times I was over-charged because I do not know the price to travel from the airport to the hotel. The management tried to be so meticulous over little details at the hotel but failed terribily to make simple arrangements like this! Honestly, this has given me such a negative impression of Shangri-la. There are plenty of good hotels in Xi'an and many big chains hotel coming up! I am sure leisure and business travellers like myself have better choices to choose from. It was a very frustrating experience and I don't trust you any more Shangri-la.
- Official Description (provided by the hotel):
- Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more less
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- Also Known As:
- Shangri-La Hotel,Xian China/Shaanxi
- Shangri La Hotel Xi An